Eight years customer service experience providing a strong customer focus and establishing positive rapport with diverse clientele along with 4 years cash handling experience and three years professional background in education with a strong ability to perform basic to advanced mathematical calculations; knowledgeable in Microsoft Office

Employment:

Aldine ISD Substitute Teacher 11/2016- Present

Implement decisions in the development of learning in a variety of progressively complex academic areas

Able to adapt and be flexible to changing priorities in any environment

Create analytical solutions for effective management

Amazon Warehouse Associate 07/2016- 11/ 2016

Perform production duties at or above the standard rate

Allocated labor, lead meetings, assigned job duties, coach, train and communicate with internal and external suppliers

Assist different managers to meet business needs

Fallbrook College Preparatory Academy Middle School Math Teacher 08/2015-06/2016

Experience preparing lesson plans and facilitated instructional materials for instruction

Organize and maintain a system for accurate and complete record-keeping, grading, and reporting for all students

Encourage parental involvement and ensure effective communication

Coordinate with staff members to evaluate and assess curriculum

Select and requisition, instructional aids and equipment and maintain inventory records

Perform other related tasks as assigned by the Principal and other central office administrators

Wheatley High School (HISD) Senior Academic Tutor-Apollo 11/ 2013- 08/ 2015

Perform all duties of an academic tutor and assists students in the development of advanced learning skills in a variety of progressively complex academic areas

Coordinate and connect with classroom teachers to prepare instructional activities that aide in mastering specific skills, subject matter content, homework, extra assignments and the state mandated tests

Enforce administrative policies and rules governing students

Walgreens Beauty Advisor 08/ 2013 – 11/ 2013

Resolve customer issues and answer questions to ensure a positive customer experience

Conduct transactions for sales, returns and exchanges

Maintain cleanliness and well placed merchandise, take inventory and maintain records

Banfield Pet Hospital Client Service Coordinator 06/ 2012- 08/ 2013

Provide professional, efficient and exceptional customer service

Assist clients with completion of required documentation

Assist outgoing clients with all necessary instructions, information and invoices, dispense prescription items, sell retail products and schedule appointments

Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures

Academic Advising Center-UHD Advisor Assistant 10/2010-05/ 2012

Developed strategies with the academic advisors for new, transfer, and continuing students

Communicate university policies and procedures

Honors/Certifications:

Academic Tutor of the Year (Wheatley High School)

97% Passing Rate (FCPA)

Certified Gaylord Operator (Amazon)

Top Diverter of the Month (Amazon)

Education: B.B.A. in Management University of Houston– Downtown

Minor in Human Resource Management and Supply Chain Management

Project Management

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