Customer Service Data Entry
Resume:
Teresa Harder
************@*****.***
Telephone
Seeking to utilize my extensive background in call center environment. Working on multi- levels from; Customer Service, Management, training, Payroll.
Skills
Enthusiastic, highly self-driven administrative professional with over 10 years of customer service experience, skilled in answering questions and resolving concerns quickly and efficiently. Collaborative employee with service driven mindset. High performing and creative, able to relate easily to clients, staff and colleagues. Always punctual and a great team player. Areas of expertise: Microsoft Outlook 365, Excel 2016, Microsoft Word, Data Entry, Customer retention, time management, Quick books.
Experience
411/Locals
Manager/Payroll
10/2014 -01/2016
Manage 10-15 phone representatives in a call center atmosphere. Taking in/out bound calls with prospective interested small business owner’s.
Proving, the ability to increase the marketing venues generating customers that are looking for that particular service to their business.
Advanced Solutions
Human Resource/Payroll
9/2010-7/2014
Ability to accomplish end to end payroll processing.
Knowledge in benefits administration, employment law, reconciliation of time off accrual and financial audit of taxes.
Faced paced learning abilities and ability to flourish in both collaborative and autonomous environments. Competent mathematical and accounting skills
Gourmet Home Foods
Trainer/Recruiter/Supervisor
02/2007-08/2010
Monitor, evaluate, or record training activities or program effectiveness of worker’s in order to maintained/improve job skills. Access training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer service representatives.
Examine employee files to answer inquires and provide information for personnel actions. Schedule classes based on availability of classrooms, equipment, or instructors. Process and review employment applications to evaluate qualifications of applicants. Interview job applicants to obtain and verify information used to screen and evaluate.
Wells Fargo
Loan Officer
04/2004-07/2006
Analyze applicant financial status, credit and property evaluations to determine loan eligibility. Obtain and compile copies of loan applicant’s credit histories, corporate financial statements. Explain available types of loans and credit options and terms of service.
Review loan agreements to ensure that they are complete and accurate according to policy. Review and update credit and loan files.
Education
Certificate of bookkeeping
College of Southern Nevada
Seeking to obtain a certificate in bookkeeping and major in accounting, 01-2016-present
Volunteer Experience or Leadership
Word of Life
2008-2016
Volunteered at CCDC and Pahrump prison the gospel.
Embracing Project
2011-2015
Worked with sex trafficked victims.
Contact this candidate