Customer Service Manager

Michael Feldman

**** *. ****** ***. ***********, IL 60712

Cell: 847-***-**** Email: *********@*****.*********:*********@*****.***

mailto:*********@*****.***

High energy, action-oriented Manufacturing professional with over 26 years of demonstrated success in achieving business objectives. Passionate about Safety, Quality and Customer Service. Relentless in driving out losses and establishing culture of continuous improvement. Extensive experience with Lean Manufacturing. Demonstrated ability to attract, inspire, motivate and lead a team to achieve extraordinary results.

EMPLOYER:

Market value. Inc November 2015 – Present

Executive Administrative Assistant: Provide high-level administrative and business support to the Owner; maintain administrative and lease filing systems; scan and upload correspondence, leases, deeds, etc. into the Real Estate Database; and assist with preparation of correspondence, reports and presentations; Billing responsibilities: identify invoice discrepancies; generate monthly emails to counterparties for billing; prepare and maintain invoices for payment process. .

East Balt Commissary August 1987 - October 2013

www.eastbalt.com

Production and Logistics Manager 03/99 to 10/13

●Customer Service Manager: Responsible for receiving, adjusting orders, and invoicing customers from McDonald’s worldwide, fresh and frozen market, responsible for arranging transportation to centers worldwide

●Third Party Customer Service Manager: Responsible for receiving sales orders, invoicing customers, scheduling production for customer’s individual needs, and arranging transportation for the finished products for such companies as Alpha Baking, Gonnella Baking, Gold Standard Baking, Bob Evans Inc., Sara Lee Foods, Sysco Foods Inc., U.S Foods Inc., and Digistics.

●Inventory Manager: Counted and verified daily inventories of multiple finished products produced from three separate production lines and then cross checked results against production and shipping records to maintain accurate in-house and offsite storage location inventories. Identified and implemented inventory procedures to improve inventory accuracy. Negotiated outside storage rates for frozen & fresh inventory. Identified opportunities for freight savings and negotiated freight rates.

●Personnel Supervisor: Responsible for daily and weekly scheduling and editing of production and packaging personnel on an 1800 dozen per hour multi-product muffin line.

●Sales Forecasting & Production Scheduling: Utilized current and historical sales data to create and adjust a production schedule for three production lines to maintain an inventory level to cover our customers’ fresh & frozen needs as well as to maintain a sufficient inventory levels in-house and multiple offsite storage locations.

●SQF & HACCP Team Member: Responsible for the development and implementation of corporate food safety fundamentals and food safety plan.

●SAP accounting program: Responsible for third party customer invoicing, entering daily production & downtime for 3 production lines, entering product movement from production floor to multiple offsite storage locations, balanced in-house and offsite inventory; entered payroll hours and cost by production line.

●Employee Payroll & Timecard Administrator: Ceridian & ADP Time Systems. Reviewed employee time cards for missing punches, department transfers, special pay rates, birthday days, vacations, and holiday pay

Michael Feldman, p 2 of 2

East Balt Commissary, cont’d

Order Department Supervisor 08/87 to 03/99

●Customer Service Supervisor: Responsible for receiving, adjusting orders, and invoicing our fresh market McDonald’s customers (1000 units) as well as creating route load sheets for individual daily deliveries of 18 routes, covering 5 states.

●Bulk Inventory Ordering: Responsible for ordering and scheduling deliveries of flour, sugar, shortening, and yeast based on production schedule needs.

●Office Equipment & Supplies: Responsible for ordering office supplies and maintenance of office equipment such as copiers, fax machines, and adding machines.

Software Proficiency:

Microsoft Office, Microsoft Windows, SG Systems - Ingredient Control & Production Traceability; SAP Systems - Applications and Products in Data Processing;- AS400 System-

Ceridian - Payroll Systems (Time & Attendance); ADP – Payroll Systems (Time & Attendance)

Prior Employment History:

Deputy Sheriff 1983 - 1987

Cook County

Bailiff: Court officer serving as intermediary between various court officials, the attorneys, juries, and general public. Provided security to the court and maintained order, including security, prisoner transport, court administration, jury management, and process execution.

Restaurant Manager 1980 – 1987

Golden Nugget Pancake House

Managed two locations for local casual dining chain

Education:

College (now University) of the Ozarks 1977 – 1979

Clarksville, AK

References available upon request

Contact this candidate