Customer Service Technician

**** ********* ***

Bronx, NY *****

Cell 917-***-****

Email *************@*******.***

Miguel Camacho

Experience

March 2013 – Present Minerva Audio Visual Maspeth, NY

Field Technician

Installation of audio and video equipment for commercial residential buildings

AV rack building and installation

Run cat 5/6 and coax for data, voice and video

Installation of video conferencing systems ( cisco, lifesize, polycom)

December 2012 – March 2013 Reycom and SMD New York, NYField Service Technician

Installation and repair of CCTV systems and Intercoms for Commercial and Residential buildings

Installation and configuration of Keri access control systems

Wire installation of Cat 5 and Siamese cables for Commercial and Residential buildings

March 2009 – Nov 2012 World Wide Tech Service Bronx, NY Field Service Technician

Schedule daily service appointments with Customers

Perform break/fix for Dell and Sony laptops, desktops and printers

Provide support for win7,vista,xp,ms office, antivirus software’s

Manage parts inventory as per company policy

Feb 2007- March 2009 Cardinal Health New York, NY Field Service Technician

Respond to, evaluate and prioritize assigned service order, for assistance

with hardware, software, networking, customer service and other computer-

Related technologies.

Perform reactive/proactive Preventive Maintenance as assigned.

Ensure customer satisfaction by responding to inquiries in a timely manner

and coordinating customer service needs with other departments as required.

Managed parts per company’s parts management policy

May 2006- February 2007 Proskauer Rose LLP New York, N.Y.

Hardware Engineer

Troubleshoot and repair of Desktop computers and HP LaserJet printers

Deploy and configure workstations and printers on Network system

Provide phone support for applications and software issues

Setup workstations for new employees and conference room meetings

Sept.2004-May 2006 Manhattan Information System New York, N.Y.

Field Technician (Permanent)

Troubleshoot and repair of HP LaserJet and Color LaserJet Printers

Diagnose and repair of Desktop Computers and Laptops

Provided onsite support for windows 2000, XP

Provided Network Administration of Printers, Desktops and Servers

Backup and restore of operating systems, applications and data for clients

Sept.2003-Dec.2003 Dataserve Corp Elmsford, N.Y.

Field technician (Temporary)

Performed warrantee repair for IBM, Compaq, HP, Dell, desktops and

Laptops.

Service and repair of laser and color LaserJet printers: HP, Lexmark, Okidata,

Supported Windows XP, 2000, 98

Jun 2003 PCHS Staffing Solutions New York, N.Y.

Desktop Support (Temporary)

Upgrade laptop operating systems from Windows NT to XP

Backup and restore end user word files, outlook emails and applications to

new laptops

Sept.2000-Mar 2003 Corporate Computer Solutions Harrison, N.Y.

Field Technician (Permanent)

Printer Service and repair of laser and color LaserJet printers : Hewlett

Packard, Lexmark, Xerox

Diagnose and repair of Desktop Computers and Laptops

Installation and configuration of operating systems and applications windows

95,NT 4.0 workstation, 2000, MS office, GroupWise, remedy

Installed and configured network printers

Created and restored hard drive images to workstations

Performed basic backup and restore of end user workstations

Create end user accounts on windows 2000and NT workstation and assigned

rights on specific files and folders

Jan.2000-Sept 2000 Aerotek Teksystems New York, N.Y.

Field Technician (Temporary)

Installation and configuration of DSL lines

Installed and configured DSL routers and modems for corporate and home

users.

Sept.1998-Nov.2000 Axium Enterprises New York, N.Y.

Systems Administrator (Permanent)

Service and repair of LaserJet printers

Responsible for purchasing and inventory of MIS department responsible for

daily backup of four Novell Netware 3.X servers using arc serve backup

software

Supported windows 95,98,NT4.0, MS office

Setup network printers and created end user accounts on Novell 3.x servers

Created peer to peer networks for clients for use of accounting software

Education

Certifications

Sept.1997-april 1998 Career Blazers Learning Center N.Y, N.Y.

Studied Novell 3.x administration

Studied Novell 3.x installation and configuration.

Sept. 1992 – June 1996 Herbert H. Lehman High School Bronx, N.Y. Major: Computer Repair

IBM Mobile Systems

IBM Desktop Systems

HP LaserJet

HP Color LaserJet

Dell Laptop and Desktop Certified

Skills

Technically oriented, quick learner, team player, bilingual

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