Manager Service

Chanel Anderson

**** ***** ********

Oakville, ON, L6M 0S8

Phone: 647-***-**** Email: ***************@*******.*** LinkedIn: ca.linkedin.com/in/chaneldanderson

WORK EXPERIENCE

RBC Royal Bank Various Locations, Ontario, Canada

RBC Career Launch Associate January 2016-January 2017 A year-long paid work experience with emphasis on professional development and diverse opportunities that engage associates through three unique rotations. Community Marketing Coordinator

Royal Bank of Canada, Burlington, ON

• Key member of RBC’s Canada 150 initiative which challenged thousands of young Canadians across the country to #Make150Count in recognition of Canada’s 150th Anniversary.

• Served as first point of contact for 181 branches across Southwestern Ontario, identified potential newsworthy stories for media outreach, collaborated with the Regional Communications Manager to coach selected youth, and prepared relevant media materials.

• Worked collaboratively with colleagues in the restructuring of the 2017 Youth Strategy through the identification of organizations and charities whose mandate aligns with the organizational strategy.

• Planned activation of RBC sponsored events, leveraging RBC Olympians and created an internal communications plan to drive the awareness and participation of employees and clients. Communications Facilitator

The Oakville Community Foundation, Oakville, ON

• Worked closely with business leads to develop a strategic framework to identify vulnerable sectors in Halton Region and gaps in access to service.

• Updated and educated fundholders, corporate partners, and the general public of The Foundation’s community involvement by writing and editing content for The Oakville Community Foundation blog.

• Represented The Oakville Community Foundation at the National Housing Strategy discussion by providing meaningful insight regarding issues of homelessness, housing affordability, and ownership.

• Ensured the seamless execution of events and board meetings by preparing and updating the critical path, coordinating logistics, and liaising with speakers, sponsors, and facilitators. Client Advisor

Royal Bank of Canada, Oakville, ON

• Resolved client concerns at first point of contact while consistently receiving a top score of 10 on likelihood-to-recommend surveys.

• Educated and assisted clients in using RBC digital and mobile capabilities which provided faster and more efficient service.

• Strengthened client relationships by introducing and leveraging the capabilities of other colleagues and partners.

WORK EXPERIENCE (Continued)

Government of Canada Mississauga, Ontario, Canada

Support Services Agent (Contract) December 2014 – May 2015 Citizenship and Immigration Canada Processing Centre.

• Checked the completeness of citizenship and immigration applications as well as cross-referenced such files and input them into the Global Case Management System (GCMS) with accuracy and efficiency.

• Continuously met and exceeded my daily quota of 18 promoted files which aided in timely application completion.

• Ensured sponsorship applications were verified, labeled, and filed in the correct locations, making it easier for team members to complete their designated tasks with ease. Sephora Mississauga, Ontario, Canada

Cash Wrap Coordinator (Cash Manager) July 2014 – April 2015 A beauty-retail store that provides the most high-end of products and services to its clients.

• Due to superior client service and a rapid understanding of the Sephora brand, I was elevated to more senior levels of leadership within my 10 month tenure.

• Aided the Sephora team in attaining positive fiscal sales forecasts by recommending and up-selling appropriate products which increased client purchasing by an average of 89%

• Trained, developed, and managed the high volume Square One Mall Cash Wrap team which led to a consistent experience and provided opportunities for additional elevation of skills. EDUCATION

Brock University St. Catharines, Ontario, Canada

Bachelor of Sport Management (Honours) Graduated 2014 Washington State University Pullman, Washington, United States of America Bachelor of Sport Management (Exchange Program) August 2012-May 2013 VOLUNTEERING, SKILLS, & INTERESTS

Volunteering: RBC Black History Essay Judge, Canoe Niagara Transportation Coordinator, Ontario Basketball Site Manager, Live4Dance Club President, Brock University Sport Management Council Representative.

Skills: Smart Serve

Interests: Event Planning, Beauty & Skincare, Travel, Sports (Basketball, Football, Baseball), Dance, Yoga, Health & Fitness.

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