Account Receivable, EDI, Compliance and Customer Service Manager
Resume:
Narcisa Soriano
*** ******* *** ******, ** *****
Home 732-***-**** Cell 646-***-**** Email: **********@*******.***
Experience:
RIEDEL- CRYSTAL OF AMERICA- Edison, NJ 7/09 – 01/17
Customer Service/Order Entry/ Logistic Manager
Responsible for all the warehouses across the US and Canada.
Manage the daily operations of the main warehouse and oversees the operations of the secondary warehouses with regards to logistics and logistics system, stock and inventory for the warehouse and manage logistics activities at multiple 3PL warehouses.
Manage the logistics and replenishment of inventory to multiple warehouses.
Manage any and all escalated inquiries from customer.
Provide support to the Sales team on events or tasting order from East to West Coast.
Provides orders follow up, tracking, stock inquiries and product information to Sales teams.
Setting up new EDI account with new customers. Work with major retail stores and utilized EDI.
Manage all customer orders and making sure they are shipped on time.
EDI/Chargeback Analyst/Compliance/Claims Manager
Responsible for chargeback/ claims analysis and reconciliation, review and collection of past due balances through customer contact.
Preparation of weekly/ monthly management reports summarizing past due balances, collection estimates and chargeback analysis.
Research validity of customer deductions and subsequent collection or issuing of credit.
Reconciliation and key-off of chargeback/credit for returned merchandise.
Receiving and applying payment to customer accounts.
Reading compliance and setting up agreement upon opening new business.
Setting up new EDI account with new customers. Work with major retail stores and utilized EDI.
Maintaining all the routing information up to date for the warehouse department.
CINTAS CORPORATION- Piscataway, NJ 10/06 – 6/09
Account Receivable/ Chargeback Analyst Partner
Responsible for chargeback analysis and reconciliation, review and collection of past due balances through customer contact.
Weekly/ monthly management reports summarizing past due balances, collection estimates and chargeback analysis.
Interface with marketing department for releasing valid deductions from customer, such as Price Reduction, Make up charges, and Shortages.
Calling on weekly open invoices for payment. Printing and mailing monthly statements to customers. Printing aging reports for the bank and internal use.
Chargeback analysis and reconciliation, review and collection of past due balances through customer contact. Create and update Excel reports for management.
ELECTRUM INC. –Rahway, NJ 9/04 – 10/06
Assistant to the Controller
Research invoicing discrepancies, making necessary corrections.
Receiving and applying payment from our factor to customer account in an accurate and timely manner.
Preparation of Payroll for all employees.
Preparing weekly Excel spreadsheets for invoice payment for approval.
Office supplies inventory and ordering.
Booking Travel for all Salesmen and Owners.
Assistant to the office manager with work flow.
Preparing the Monthly and Quarterly Sales and outside Sales Commissions.
CUMBERLAND PACKING CORPORATION/Sweet n Low- Brooklyn, NY 8/02 – 8/04
Account Receivable/ Chargeback Analyst
Receiving and applying payment to customer accounts. Research validity of customer deductions and subsequent collection, summary and analysis of deductions by reason code.
Reconciliation and key-off chargeback/credit for valid deductions.
Making proper deductions from broker’s monthly commission.
Responsible for chargeback analysis and reconciliation, review and collection of past due balances.
Preparation of weekly/ monthly management reports summarizing past due balances, collection estimates and chargeback analysis.
Interface with marketing department for releasing valid deductions from customer, such as Temporary Price Reduction, Advertising and Slotting Fee.
Weekly, called customers with open invoices.
PARK B. SMITH LTD. – New York, NY 4/01- 8/02
Chargeback Analyst Long Term Temp through Temp Agency
Handled the reconciliation of Chargeback/credit for returned merchandise.
Liaison with sales department. Research and invoicing discrepancies, making necessary corrections.
Receiving and applying payment from our factor to customer account in an accurate and timely manner.
Summary and analysis of deductions by reason code. Research validity of customer deductions and subsequent collection and/or issuing credit.
Work with major retail stores and utilized EDI, work with Third party companies.
TOMMY HILFIGER HANDBAGS & SLG–New York, NY 10/00 – 3/01
Account Receivable Assistant Manager
Reconciliation and key-off of chargebacks/credit for returned merchandise.
Interface with sales department and releasing orders from credit hold.
Research and invoicing discrepancies, making any necessary corrections.
Receiving and applying payment from our factor to customer account in an accurate and timely manner.
Summary and analysis of deductions by reason code, research validity of customer deductions and subsequent collection and/or issuing credit.
Check credit history of customer’s new shipments and update routing information.
JACKSON CORPORATION (Handbag Company)- Long Island City, NY 1/97 – 10/00
Account Receivable/Collection Manager
Chargeback analysis and reconciliation, review and collection of past due balances through customer contact.
Preparation of weekly/monthly management report summarizing past due balances, collection estimates and chargeback analysis.
Research validity of customer deductions and subsequent collection or issuing of credit.
Reconciliation and key-off of chargeback/credit for returned merchandise.
Interface with sales department and releasing orders from credit hold.
Receiving and applying payment to customer account in an accurate and timely manner. Printing and mailing monthly statements to customers.
Printing aging reports for the bank and internal use.
Check credit history of customers for new account set up, and routing information.
Knowledge of Customer Service, order entry, working with inventory. Notify salesmen of any problems.
Updating all Routing Guides on all Major National accounts (Macy’s/Bloomingdales, Target)
Education:
WALTON HIGH SCHOOL, Bronx, NY 1991 Graduate
Skills: MS Word, MS Excel, Outlook, EDI with Cressida and EDI Service Bureau, Compliance with all Major Dept. Stores, AS400, ICS System, SBT/FoxPro, Varial, Quickbooks, Cognos, WMS, Salesforce.
Bi-lingual Spanish
References will be furnished upon request
Contact this candidate