Network Security Engineer

Ray Haralson

Phone: 512-***-**** Email:***.***@*****.*** LinkedIn: www.linkedin.com/in/ray-haralson Experienced Network, Systems & Security Engineer

I’ve always been interested in anything related to computers. I’ve been working on computers since the age of the Commodore 64 (with tape drive!) Moving forward through 086’s with Turbo boost until today. I’ve got experience in solving problems (or designing solutions) for single host businesses through enterprise production networks consisting of multiple hundreds of devices.

I find the most enjoyment in high-visibility environments that are unique or have new challenges and puzzles to solve. I have vast experience in environments where downtime equates to losses in revenues and damage to a company’s reputation; A combination of technical skill and creative solutions are required to get things back online quickly when issues inevitably arise and this is where I thrive.

CORE COMPETENCIES

Technical Troubleshooting Network/Systems Design & Administration Customer Service Leadership & Mentoring High Availability Technology Solutions Strategy Development Team Building & Management Problem Solving Communication EXPERIENCE

Rackspace Managed Hosting, San Antonio, TX

Network Security Application Delivery Engineer Aug 2012–Jan 2017 Managed network security, configuration and strategy for Rackspace’s largest enterprise customers such as Accenture, AstraZeneca, Cisco, Disney, EA, Equator, Luxottica, Mondelez, Oscar De La Renta, Six Flags, Southwest, Under Armour, Walmart, Xero, 3M, et al.

Extensive network and system troubleshooting experience specializing in problem triage and salvage, solving complex cross-functional issues and performing disruptive high-visibility changes with minimum downtime/impact

Made basic routing and switching configuration changes on Arista switches and Cisco Catalyst, ASR and Nexus devices

Designed, configured, deployed and managed single and multi-tiered, full, partial and non HA environments

Managed Juniper SRX and Cisco ASA-X/ASA/PIX firewalls in multi-context, Active/Passive or standalone configuration

Configured, maintained and troubleshot Remote Access and Site-to-Site VPNs on Cisco firewalls

Managed loadbalancing and application delivery on Cisco CSS/ACE, Brocade ADX and Big-IP F5 LTM/GTM devices

Programmed advanced scalable iRules for specialized loadbalancing requirements

Operated as a technical escalation point, mentor and trainer for other network and systems teams and administrators

Experience in Linux/UNIX, MAC and Windows OS

Impulse Computers Feb 2011–August 2012

Computer and peripheral repair technician

Provided daily triage, repair, optimization or consultation on issues presented from customers while maintaining orderly problems queue, repair prioritization, and timely resolutions.

Daily intake of customer computers (laptop and desktop), hardware and software diagnosis, troubleshooting, repair, reload, updating, imaging, and optimization.

Customer support via face-to-face, telephone or virtual methods

on-site repairs, installs, configurations, and setup of networking routers, switches, firewalls, computers or support equipment.

Gowell International Nov 2010 – Feb 2011

Electronics Engineer

Consulted during a three month contract in order to streamline and increase the environment for an international oilfield and drilling company’s US location.

Maintain proper operation of switched network, connectivity issues

Manage proper DNS assignment, A records and CNames

Repair or replace malfunctioning mechanical and electrical components

Recommend new or replacement hardware to increase capacity, availability or stability.

Implement planned or proposed changes in order to cost-effectively solve for the environment downfalls. Ray Haralson

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Hotwell US, Ltd, Houston, TX

Electronics Engineer Mar 2008–Nov 2010

Operated as an electronics engineer responsible for the diagnosis, repair or reprogramming of all downhole wireline tools. Responsible for on-site IT operations, management and problems resolution

Repair or replace malfunctioning mechanical and electrical components

In-house IT support for intranet and internet connectivity, VLAN creation, whitelisting and risk mitigation.

Maintenance and modification of web presence and SEO standings.

Troubleshooting and resolution of in house PBX/phone deployment, to include 66 and 110 punchblock wiring, and cable termination

Baker Atlas, Grey, LA Jan 2007–Mar 2008

Offshore Wireline Operator

Performed in a rotating team of offshore, deep-water wireline operators responsible for maintenance and use of multi-million dollar equipment used for downhole cased-hole and open-hole logging operations including resistivity, neutron porosity, gamma ray and sonic logging.

Rig up and Rig down of wireline equipment, tool strings, generators,logging winches and computers.

Installation or radioactive sources or explosive detonating cord using proper handling techniques to conform with OSHA, Crosby, and local safety regulations.

Inspected vehicles, mechanized devices and equipment for needed maintenance or repairs. PumpTex, Inc., Beaumont, Tx. Mar 2006–Dec 2007

Field Service Technician

Employed as a fuel sales, services and repair technician for the retail petroleum services industry

Routine Point-of-Sale and dispenser repairs

Maintenance of POS (Point of Sale) systems, computers, infrastructure, hardware, software and all associated installation, removal and upgrades

Product/Inventory management to ensure timely restocking and ability to resolve problems on a "one trip - one repair" basis without return trips.

State compliance inspections

Major equipment rollouts and upgrades

USS YorkTown (CG-48), US Navy

2M (Miniature/Microminiature) Technician Aug 2003–Dec 2006 Enlisted as a component level electronics repair technician versed in the following:

SMT (Surface Mount Technology) repair

Maintain proper calibration of certified devices related to computers, navigation, communication, and personal safety

Build, maintain, and update worldwide linked database of reports involving malfunctioning equipment. Initiate troubleshooting, diagnosis, and component level repairs or replacement on malfunctioning equipment or devices.

Multi-layer PCB component removal, PCB reconstruction, filling or repair.

Component mounting criteria for DIPS, socket pins and card connectors

Inspecting for component damage, laminate conditions, cleaning and coating

plated through-hole, and rivet repair

NAS Jacksonville, US Navy Jan 2000–Aug 2003

Hospital equipment installation and repair

Deployed as an electronics engineer attached to a deployable first response CSH (combat surgical hospital) When not deployed, daily duties would include:

Installation, repair, and maintenance of telecommunication and electronic equipment (HF UHF VHF) Cabling, termination and support including underground cable transmission.

Customer support, problem resolution, and seamless operation to a 2500 user business. Services to include medical and patient equipment such as pacemakers, sterilizers, defibrillators, and blood pressure transducers; telephone wiring throughout the complex and IT account troubleshooting (LDAP permissions, group policies)

Designing, developing, and implementing a Microsoft Access database and front end GUI to assist in the prompt resolution of trouble call reporting and resolution. Certifications

CCNA Routing and Switching

CCENT (ICND1 and ICND2)

F5 Big IP 101

NavSEA Micro-miniature Soldering and Electronic Repair NavSEA Miniature Soldering and Electronic Repair

USM-646

IPC 610

Shipboard Networking Systems

U.S. Naval Electronics Technician Academy

AWARDS

Who’s who among American High School Students 1999 Letter of Achievement, Commander US Naval Training Facility Letter of Recommendation, Admiral, US Navy

Meritorious Advancement

National Defense Service Medal, US Navy

Navy Achievement Medal

Employee Bravo Award

Thanks Award

2000

2001

2001

2001

2003,2004

2006

2004-2006

VOLUNTEERING

RackerGamers (ExtraLife Charity) 2012-2016

HabiJaX Naval Coordinator 2001-2006

Coordinator, Habitat for Humanity of Jacksonville 2000-2002

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