Manager General

SENIOR OPERATIONS /COO TRAINEE EXECUTIVE

Performance-driven Executive Candidate offering 15 years’ comprehensive achievements across Healthcare disciplines. Recognized for ability to incorporate innovative management techniques that result in enhanced business practices, increased productivity, increase patient satisfaction, and profits. Well-developed employee relations, motivation, management development and training qualifications demonstrated by higher than average retention rates. Associates in Health Science/ BS Healthcare Administration, Minor in Finance. Available for travel.

LEADERSHIP COMPETANCIES

P&L Management / Improvement Supplier / Vendor Relations

Budgeting / Cost Controls Workflow Optimization

Strategic Planning & Growth Staff Management & Training

Performance Improvement Recruiting / Hiring / Training / Retention

TRACK RECORD OF SUCCESS

Effectively manage hospital department operations with close attention to budgets, timeframes, quality, and patient satisfaction.

Identify and capitalize on new growth opportunities through market analysis

Develop and implement strategies that increase overall patient satisfaction, operations improvement and increase profitability.

CAREER BACKGROUND

Lincoln Trail Behavioral Health, UHS, Inc., Radcliff, Kentucky (2014)

140-Bed Hospital specializing is Acute Psychiatric and Substance Abuse Treatment

Financial Counselor

Served as the embodiment of the hospital’s mission, vision and values. Greeted patients or family members upon arrival within the business office and assisted them in answering any questions or concerns they may have regarding billing process. Calculated and collected cash payments appropriately for all patients.

Selected Achievements:

Served on the Service Excellence Committee

University of Louisville Hospital, Louisville, Kentucky (2006-2011)

Level One Trauma Hospital Servicing the Tri-State Region

Emergency Department Patient Access Supervisor

Supervised a team of ER registration clerks to provide efficient and quality registration service to all patients within the emergency room. Promoted team building, resolved team conflict and assisted with individual training. Completed the daily collections deposit, maintained patient valuable inventory. Composed monthly budget report consisting of hourly wages, over-time usage, and generated revenue from Emergency Department. Performed annual employee performance evaluations. Managed all fiscal responsibilities of the Emergency Patient Access Department.

Selected Achievements:

Served as Interim Director of Patient Access

Employee of the Year for 2010

Served as the Face of University of Louisville Hospital

Assisted in Quality Improvement Process for Patient Centered Care

Was actively involved in Merger Negations with Kentucky One Health

Norton Southwest Hospital, Louisville, Kentucky (2002- 2006)

102 Bed Hospital specializing as Chest Pain Center in Rural Louisville

Patient Access Supervisor

Supervised a team of Patient Access registrars to provide efficient and quality registration service to all patients. Completed the daily collections deposit, and maintained patient valuable inventory. Performed annual employee performance evaluations. Managed all fiscal responsibilities of the Patient Access Department including Outpatient and Emergency Department.

Selected Achievements:

Served as Team Leader prior to Promotion

Assisted in the Closure Process of the Facility

Sonic Drive-In of Evansville, Inc., Radcliff, Kentucky (1999-2002)

Classic Drive-In Restaurant serving Diner style menu

General Manager

Managed and controlled the daily operations. Established vendor relationships and negotiated purchasing price for store inventory. Ensured that all employees were complaint with OSHA regulations. Maintained Employee Records and documents in compliance with Federal law.

Selected Achievements:

Served as the General Manager for three different locations

Advanced from Crew Leader to First Assistant Manager then General Manager

Attended the National Convention for General Managers

Receive a Distinguished Award from the Quality Management Survey for Regional Operations

ACADEMIC PREPARATION

Campbellsville University, Campbellsville, Kentucky

Bachelor of Healthcare Administration, Finance

Mid-Continent University, Mayfield, Kentucky

Associate of Science, Business Administration

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