Manager Customer Service

RICHARD CEBALLOS

817-***-****

****@***.***

CAREER HIGHLIGHTS

• Office Manager: Supervise office staff and company operations increasing profitability and productivity. Document Management, Communications, Calendars and Travel Arraignments.

• Accounting: Accounts Payable, Accounts Receivable, Customer Billing, Payroll, Commissions, Collections, Bank Reconciliation, Purchasing and Inventory Control.

• Human Resources: Recruiting, Hiring and Terminations. Employee Record-keeping, Safety Training and Employee Benefits.

• Information Technology: Provide end-user support both local and remotely. Software Installation, Hardware Upgrades and Computer Training.

• Project Manager: Scheduling & Job Tracking, Data Analysis and Job Costing.

• Customer Service: Sales Orders, Product Support and Shipping.

• Facilities: Property Maintenance & Repairs, Vendor Quotes, Contract Negotiations and Security. EMPLOYMENT CHRONOLOGY

2013-Present Operations Manager Children 1st DSC (Ambulatory Surgery Center) 2004-2012 Office Manager O R Devices Incorporated (Medical Equipment) 1995-2003 Help Desk Manager / Instructor First Alliance Services (Mortgage) 1991-1995 General Manager Maintenance & Painting of CA (Construction) 1987-1991 Office Manager CA Colorscaping (Commercial Landscaping) 1983-1987 Accounting Specialist M G F Industries Corp (Steel Manufacturer) TECHNICAL SKILLS

Adobe Acrobat – PDF Forms Creation, Database Reporting – Crystal Reports, Microsoft Office Suite

(Excel / Word / Power Point / Outlook), Microsoft Windows, Mac OS X, Mac iOS, QuickBooks Pro, Antivirus, Anti-malware, Data Backup & Archive, Cloud Storage, Document Scanning, Visio Charts and Diagrams

Photography – Portraits, Company Events and I.D. Badges LICENSES

Notary Public – State of Texas – Commission Expires December 2018 American Heart Association – CPR (Cardiopulmonary Resuscitation) Certificate 2016 F.C.C. Amateur Radio License – Technician KG6TQM - Expires February 2024 EDUCATION

Santa Fe High School – Santa Fe Springs, CA

New Horizons – Microsoft Office Suites Professional (Excel, Outlook, Power Point and Word) PC Works – Crystal Reports for database report creation and data analysis Seminars – HIPAA, Human Resources, OSHA, Payroll Law, Workers Compensation LANGUAGES: English and fluent in Spanish