Senior Technical Writer

MARGARET MORRIS

***************@***.***

San Jose, CA

SUMMARY

Award winning Senior Technical Writer with over 20 years of experience turning complex software technologies into easily understood concepts. Collaborate with software developers, QA, and product marketing managers in the US and around the world to meet aggressive schedules while juggling multiple projects.

TOOLS

Adobe Acrobat and Adobe Framemaker 9.0 with DITA Open Toolkit

Microsoft Visio

Eclipse, Borland Delphi IDEs

Dreamweaver

Altova XMLSpy

Site Refresh 2 CMS

XML, HTML

C, C++, C#, Object Pascal

AWARDS AND RECOGNITION

•PayPal - PayPalian Team Award – Digital Goods documentation 2010

•Adobe Systems - Applauded by customers using the Adobe LiveMotion 2.0 Automation Scripting Guide to write JavaScript automation tools (Live Tabs)

•Society for Technical Communication

Award of Excellence: CTOS System Documentation Set

Award of Merit: CTOS Programming Utilities Reference: Building Applications

•Convergent Technologies President’s Team Award

PROFESSIONAL EXPERIENCE

TiVo, Santa Clara, CA. May 2014 – March 2015

Operations Writer, Contract

•Wrote and published articles to assist the NOC, operations engineering, and TiVo clients in troubleshooting network, hardware, and software issues.

•Used MicroSoft Word to write articles and Microsoft Visio to create diagrams.

Visa, Foster City, CA. March 2014 – April 2014 Senior Technical Writer contract

•Wrote e-commerce documentation for developers.

•Used Microsoft Word to author and Microsoft Visio to create illustrations and charts.

PayPal (eBay), San Jose, CA. November 18, 2005 – March 8, 2013

Lead Technical Writer

•Quickly turned around the PayPal Point-of-Sale (POS) API SDK documentation for developers to create the PayPal Payment card for its first debut at Home Depot.

•Published on schedule for releases 2-weeks to 1-month apart, the PayPal API reference and Express Checkout integration documentation for small-to-large merchant online stores; documentation not only covered detailed API field descriptions but explained with clarity how to integrate features using supporting examples and screenshots I created by running the code with in-house testing tools.

•Used Framemaker 9.0 with DITA Open Toolkit as the authoring environment and Microsoft Visio to create diagrams; used Eclipse and Altova XMLSpy to generate SOAP API diagrams from WSDLs and as initial source to write API documentation.

•Delivered documentation in PDF and HTML formats, edited HTML and XML source as required, and pushed documentation to stage and live sites using the SiteRefresh 2 CMS.

VeriSign, Mountain View, CA. December 2004 – November 18, 2005 –Technical Writer III

•Lead documentation writer of VeriSign Payments System API and SDK documentation, covering e-commerce topics, including PCI compliance requirements.

•Wrote to audiences ranging from relatively non-technical, small ‘Mom and Pop’ businesses to highly technical web developers in large corporations such as IBM, Oracle, and Microsoft.

Sygate Technologies (Now Symantec), Fremont, CA. April 2004 – December 2004 – Senior Technical Writer, contract

•Lead documentation writer of the online help for Sygate Magellan 1.0, which detected network devices and detailed information about applications based on IP addresses and credentials.

•Used RoboHelp 5.0 to author online help; used Acrobat with Microsoft Word to publish in PDF; used Microsoft Visio to create illustrations.

Borland Software Corporation, Scotts Valley, CA. September – December 2003 – Senior Technical Writer, contract

•Authored in XMetal how to create an XML application with Borland’s Delphi IDE.

•Developed online help procedures for building Visual Component Library Forms applications using Delphi 7; ported procedures to Delphi 8.

•Coded in Pascal and combined the code with Delphi IDE components to produce examples; wrote supporting documentation using the output from compiling and running the code to illustrate graphics functions, database connections, and Active X components.

Adobe Systems, Incorporated, San Jose, CA. 1997 – 2003 Senior Technical Writer

•Originated the concepts for two Adobe LiveMotion 2.0 JavaScript guides that taught new users, uninitiated to writing code, how to write JavaScript movie clips and how to create automation scripting tools.

•Performed peer editing upon request.

Sun Microsystems, Incorporated, Mountain View, CA. Solaris 5.0 documentation on SPARC workstation.

Convergent Technologies, San Jose, CA. CTOS Operating system and programming documentation.

EDUCATION

Standard Secondary (Life) Teaching Credential, San Jose State University, San Jose, CA

B.A. with Great Distinction, Art/Biological Sciences, San Jose State University, San Jose, CA

Computer Science concentration, De Anza College, Cupertino, CA

PROFESSIONAL DEVELOPMENT

Institute of Computer Technology, Sunnyvale, CA – JS Scripting, HTML; Mission College, Santa Clara, CA – UNIX OS

PUBLICATIONS CTOS Open/Programming Practices and Standards: Application Design, Prentice Hall Press, NJ

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