Customer Service Assistant

Linda L. Jenks

**** ********* ***** * Euclid, Ohio 44117

216-***-**** * **********@*****.***

8:00 a.m. to 6:00 p.m.

SKILLS AND EXPERIENCE

Communication-written and verbal Organization

Problem Solving Attention to Detail

Diversity Prioritizing Projects and Work

Supervision Executive Secretary and assistant duties

Confidentiality MS Office Equipment & Programs

Public Interaction Liaison with employees & management

Team Player Customer Service

People skills Ethics

PROFESSIONAL EXPERIENCE

Adjunct Instructor/Everest University Online April, 16, 2012/Current

Instruct students, establish guidelines, provide positive online learning environment, active interaction with students by announcement, emails and telephone contact, give assistance to students at-risk and those with questions and issues, provide and organize additional resources to enhance learning experience.

Provide customer service when addressing questions, timely feedback and instruction with added resources and examples to students.

Adjunct Instructor/Daymar College Classroom and Online September 2009 to 2013

Instruct students on assigned courses, provide positive online learning, provide examples and additional resources, contact with students by email, email and telephone, provide assistance and guidance to students with issues and are at-risk, share experience and knowledge of the system.

Organize responses, weekly announcements and feedback to students.

Provide customer service to students regarding questions, needs, problems and issues.

Labor Relations Officer/Department of Youth Services (Two facilities) December, 1999 to June 2011

Counsel and advise employees and department management, wrote contracts and binding agreements, managed disciplinary process for employees, provide resolutions to grievances, presented cases for mediation, prepared cases for arbitration, managed random drug testing for employees, served as own secretary writing correspondence, agreements, answering grievances, policy and reviewed disciplinary investigations for determined actions. In addition, reduced grievances by 45 percent.

Unit Management Administrator/Correctional Warden Assistant/Executive Secretary to the Warden/Ohio Department of Rehabilitation and Corrections 1993 to 1999

Supervised unit managers, case managers, records, health and safety along with training departments. Public information officer, writing press releases and conducting interviews with media, created training for public information teams, conduct performance evaluations, managed random drug testing for employees, created all correspondence and reports relating to all positions. Screened calls and was liaison with department managers, executives and agency contacts.

EDUCATION

MS in Criminal Justice 2011

University of Cincinnati, Cincinnati, Ohio

BS in Criminal Justice 2008

Kaplan University, Davenport, IA

Associate Degree in Human Services and Corrections 1999

Hocking College, Nelsonville, Ohio

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