Manager Management

Objective

A forward thinking, capable and committed Test/QA manager/lead with a proven ability to meet agreed deadlines, co-ordinate work and work to defined testing methodologies within a structured environment.

Focused on any task at hand and able to utilize existing test knowledge and experiences to come up with practical solutions and alternatives to testing processes.

Having first class executive leadership, negotiating and communicating skills and capable of providing authoritative guidance and advice to both in house, consultants and third party test teams

Professional Summary

- 14.5 years overall experience in IT industry, in which different roles like Test Manager, Business Analyst, Developer, Tester, PMO, Quality Consultant, Scrum Master, Defect Coordinator & Test Architect

- 7.3 Years International experience and exposure (4 years as QA Manager in Netherlands and 3.3 years as Project/Test Manager in United States)

- 8 years experience on Project&Test Management, QA Consultant, Waterfall and Agile Methodologies

- 7 years experience on Automation tools (QTP, Selenium, Eggplant, Expect), test scripts and framework

- 6 Years experience on Manual Testing, develop and manage Test Data, Strategy, Plan, Scenarios & Cases

- 8 Years experience on HP–ALM test management, traceability & defects/tickets tracking

- 5 Years experience on PPQA Audit / Evaluation, process implementation & SME on Oracle Applications

- 3 Year experience on Software Development and Tech lead (C, C++, VC++, Device Drivers)

Have very good expertise in E2E Testing Projects(Development and Test-Manual & Automation), PMO and Defect Coordinator on different Products/Systems

Have expertise in Quality management and Testing applications / products / Simulators in various industry domains like Medical Devices, Telecom, Avionics, Automotive, Railroad & Retail.

Experience in

-Develop and manage the test project plan for both hardware and software products

-Manage & hands-on testing experience on Java, .Net, ERP, Oracle & Web Apps, Simulators

-Manage/Lead E2E software development, implement quality process and PPQA audit/evaluations

-Manage team on different systems and integration for parallel releases on multiple large projects

-Manage the review of functional(FR) & system(SR) requirements are traced with test cases in QC

-Manage and coordinate the requirement review in the beginning of the project for requirement accuracy, completeness, usability as well as testability, investigating & pin-pointing the problems

-Managing E2E, System Integration testing and UAT for Safety & Mission Critical projects

-Estimating for testing projects and manage in project management tool Oracle Primavera (P6)

-Develop test automation framework, demonstrate POC, prove the ROI and implement full fledge

-Hands on SDLC & STLC and Track, monitor & control the project milestones, timelines, quality

-Customer interactions, manage escalations, resolving issues & conflicts & maintain relationship

-People and technical management on consultant, cross functional and multi vendor team

-Supporting the release manager with ROM and detailed estimation for project planning

-Lead PMO, plan parallel releases and integration projects in P6, deliver on time with in the cost

-Implemented and managing governance meetings and quality process in dynamic environment

-Implemented TDD, CI-Contentious Integration(Jenkins) and Code Compliance & rules(Sonar)

-Organize and lead technical and non technical meeting for team and customer management

-Report the project/program progress & status (plans, scope, schedule, quality, cost, risk, issues) with Sr. Management and Stakeholders and assessment reports on post release for improvement

-Testing safety critical and mission critical applications and maintain regulatory documentations.

-Drive the stringent reviews on test plan, framework, test cases, test scripts for optimized scenarios

-Define and Establish KPI's/Metrics to measure the Quality, Schedule & Productivity

-Resource, release, scope, schedules, process and quality management on different work streams

-Deliver the different complex systems based on RSD and ROI, also plan WBS in Primavera (P6)

-Plan and coordinate KT and Reverse KT, manage migration and e2e integration projects.

-Identify scope as New Work / CRs / Defects, prioritize and plan in the releases on CMB meeting

-Start from scratch, build and motivate the team, manage mission and safety critical projects/team

-Problem-solving, conflict-resolution, meeting management, thought leadership, status reporting, decision making, delegation, innovation, team building, technical leadership & appraisal

-Coordinate & prepare project/release roadmap, effort estimations for ST, SIT, UAT, Pre production rehearsal, production implementations and scrum management

-Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.

-Change Management, Configuration Management, build/environment coordination, risk management and scheduling the activities in offshore & onshore model.

Defined and Implemented PPQA Evaluation/Audit, Test process (TMMi L4) and Measurement Plan based on UPPR defined process SSEP (CMMi L3) on different process areas

-Project Management (Project Initiation, Monitoring and Closure)

-Configuration Management(Change Management, Releases, Baseline Audit)

-Systems Engineering (Requirement, Design, Test, Production, Peer Reviews)

-E2E knowledge on TMMi L4 and CMMI L3 practices

-Coordinate PPQA Audit, track issues & action items with product owner

-Experience on inspections and expertise in work product reviews,

-Report the SSEP (CMMI 3) Scoreboard with the Sr. Management

-Assist the SSEP (CMMI 3) process implementation / improvement on project

Implemented and managing cadence/governance review process on programs for PTC & HPC projects

-CCB: change control board (HPQC), Scope Planning (HPQC, Primavera), Schedule Review (Primavera), Quality Review (HPQC, PPQA Evaluation Report, WIKI, Jenkins, Sonar)

-Schedule meetings with senior management (Director, General Director) and PMO with AVP.

Responsible for schedule monthly project status with senior management different measures/matrix

-Resource Loading, Capacity Utilization, schedule performance index (SPI), Cost performance index(CPI), Base Line Variance, Activity closure rate / reports,

-Quality matrix (Test Execution, Defect Density, Slippage, Root Cause Analysis, Severity, etc

-Continuous Integration (CI) and Review measures

-PPQA (Process and Product Quality Assurance) Evaluation / Audit & SSEP (software system evaluation process) compliance score card and metrics to measure overall product quality.

Defined process, managing and monitoring Safety & Mission Critical project

-Root Cause Analysis and Preventive measures on the issues,

-Recommend improvement plans, implement phase by phase - quality guidelines,

-Reviews, standards, tools, procedures, process (TDD, continuous Integration - CI, code rule compliance), etc…..

Expertise on estimation ROM (Rough Order Magnitude) and delivering on time.

Expertise in automation frameworks & implementation on industry leading Testing tools (QTP 10, Selenium Web Driver, Eggplant, Expect, Flexauto, HPQC-ALM, QC9.0 & 10, LoadRunner).

Build Test Automation POC and hands on experience both Manual & Automation testing on different Positive Train Control Systems (MIS, BOS, TCD, HPC) by using Selenium and .

Build Test Automation Order Management Systems (Web UI – FMW – Cordys – Siebel) using QTP.

Good exposure on ERP, Python, DevOps, MS Dynamics CRM2015, BDD, TFS, MFS, JIRA.

Expertise in develop Test Strategies, User stories and Test Plans (ST, E2E, UAT), as per BRD, Requirement Spec /regulatory requirement.

Experience on define and generate reports and dashboards in PPT and Excel (macros & pivot)

HP ALM Admin for QA Process, customization of HP ALM 11.0 for the cadence review E2E test (Release, Requirement, Test Cases, Execution Reports and Traceability) and 3rd party tool integration.

Conducted retrospection meetings (assessment/lessons learned activity) for continuous improvement in quality on delivery.

Used strategic planning for align and control the environments & builds for the Program as well as all type of test levels (System Testing, Integration Testing, End to End & UAT – User acceptance Testing) with different stakeholders in parallel release activities based on priority.

Experience in tool identification, test optimization, test execution, status reporting.

Good experience in hands on & managing embedded software development and testing (Auto V&V) in both products & applications.

Played as a SME role in different portfolios, participated in RFPs and demonstrate the ROI on automation/process.

Implemented and managed ticket (Defect & CR) workflow in HPQC, managed the ticket Life Cycle, schedule and prioritize the tickets in CMB (Change Management Board) meeting.

Experience on develop SQL queries to generate report from Oracle database by using Query Builder.

Worked and supported for realization of business value with Testing CoEs.

Good experience on Business Analyst (BA), white box and black box (manual and automation) testing, schedule and participate in reviews (Requirement, Design, Test Plan).

ISO 13485, DO 178B and CMMI quality process Implementation experience and used standards ARIC 429 and MLT STD 1553B

Prepared IQ (Installation Qualification) and OQ (Operational Qualification) documents, worked on System Test Plan, ST Report, Release Notes and daily & weekly Status Reports to the client.

Experience

Organization

Designation

Duration

Tech Mahindra. Omaha, USA.

Product Manager (QA /Testing)

(10/2007) – Till Date

IBM India Pvt. Ltd. Bangalore, India.

Test Analyst

(02/2007) – (09/2007)

Wipro Technologies Pvt. Ltd. Bangalore, India.

Module Leader

(09/2004) – (02/2007)

DARE, Bangalore, India.

Consultant Software Engineer

(08/2002) – (09/2004)

Education

Degree

University

Year of Passing

% of Mark

MCA

Bharathiar University

2002

70%

B Sc. (Mathematics)

Calicut University

1999

67%

Achievements

Best performer award UPRR for introducing E2E QA, Audit & Cadence Review implementation

Received a complement from KPN Telecom with name in their MAINSTREET JOURNAL for the excellent performance and delivery in ZM(OneCRM).

Received best performance award from Wipro for leading the Medical Device Infuser Pump testing, immediate problem resolution & environment setup.

Certifications:

Certification

Course Name

Technical/Domain :

Tech Mahindra Internal Certifications

HP ALM & Quality Center 9.2 Certification

Rail Road Pro 101 Certification

UFT, JIRA and TFS tools training

Oracle EBS, BRM and Siebel CRM Certification

Projects Profile

5.

Project Name : PTC - E2E System Testing (Manual & Automation) & Process Implementation

Client:

Union Pacific Rail Road, USA

Organization:

Tech Mahindra Americas

Role:

Consultant &Test Project Manager

Duration:

(11/2011) – Till Date

Team Size : 25

Project Description: UPRR is one of the biggest rail road in US and Positive Train Control is one of the biggest mile stone for UP to implement with US government on 2018. PTC is a generic term used by the US Government to indicate the ability to stop a train/engineer from being on a track for which he does not have authority to occupy.

BOS - MIS: BOS stands for Back Office System, part of the PTC system. The BOS, refers to the common back office hardware and software being developed by 3rd party vendors that UP and other railroads will be running. This BOS interfaces to the PTC-MIS system by using Edge Messaging Protocol (EMP) messages (32) through a clearly defined ICD. It also acts as common gateway between locomotives and the MIS system. MIS is the system being developed and coded by Union Pacific Railroad to interface with the PTC - BPEL(SOA) - BOS to process messages generated on locomotives bound for the MIS system as well as messages generated on the MIS system that are bound for a locomotive or BOS.

TCD: Train Control Database serves as a centralized repository of data needed to support multiple target systems, such as PTC, CAD, Yard Systems, etc. The system includes a suite of tools to allow users to reliably maintain through ongoing change and evolution, the railroad track network and related data as required by the target systems. It provides state of the railroad at any particular time.

Contribution: As a Test Manager / Consultant,

Develop and review project plan, test plan, test strategy, risk management and scheduling the activities on Web and Service based Applications based on the business requirements(BRD).

Design and develop the test scenarios, build framework by Selenium (JUint framework) and Eggplant(SenseTalk), automation POC, implement full fledge and plan the batch execution.

Release replan and manage based on the New Project, CRs and backlog Defects.

Estimating development, test Automation effort, CRs, functional & regression testing.

Trained & mentor the team and used Agile methodology based on the business criticality.

Test Executions tracked by using HPQC - ALM for E2E traceability, Defects & tickets are tracked in HPQC – ALM and JIRA

Ensure that the test cases are updated in HP ALM by the Software Test Engineers, as required

Ensure that the test automation is updated based on the updated test cases

Implement the QA process, HP ALM by customizing the workflow, integrate the ALM with 3rd party tools (Selenium, Fitness, etc create dashboards in HP ALM, Jenkins and Sonar tools.

Experience on gather the decided test metrics and work as single point of contact in Test Delivery

Escalate and obtain resolution of the issues related to the test environment and team

Plan and organize training, review the status reports, review the time logged by the Software Test & Development Engineers for various activities.

Developing utilities in excel by VBA code to create automatic traceability in HPQC.

Report the status to the stakeholders (e.g. the client and Sr. management) and scrum management

Keep the team motivated and work closely with Development, PMO and IT Operations teams to ensure the handoff mechanisms (sign offs) are defined and tracked in Primavera (P6)

Built automation framework initiated and implemented the complete functional test cases by using Selenium & Eggplant for the systems like EM, TCD, MIS, Onboard, HPC.

Development as well as review the vb script, java script, sensetalk scripts for automation testing and scenarios optimizations.

Performed & managed different type of testing E2E, Functional, Regression, Usability, Interface, Compatibility and Performance.

Makes sure the Performance SLAs are tested and identified appropriate tools based on the applications, schedule and participate in reviews (Project Plan, Requirement, Design, Test Plan).

Recommend improvement plans, implement phase by phase - quality guidelines, reviews, standards, tools, procedures, process (TDD, CI- Continuous Integration, code rule compliance)

Defined & implemented cadence review process - CCB(HPQC-ALM), Scope Planning (HPQC, Primavera), Schedule Review(Primavera) and Quality Review(HPQC, Audit Report, WIKI, Jenkins, Sonar) meetings for Director, General Director and AVP.

Coordinate, Develop & Review test strategy, test plan and scenarios for Systems/Segments Testing, Integration Nearest Neighbor, Integration E2E and UAT.

Monitoring and Controlling testing / QA activities & audit. Help the user acceptance test team.

Built SQL queries to test the data in Oracle database by using Query Builder

Monitoring Test Performance, defined reports in HPQC, QA dashboard and send weekly & monthly test status reports to Sr. Managers

Playing a good role with different suppliers/vendors (development team) for the quality delivery.

4.

Project Name : Telecom Fiber Attacker & One CRM –ZM,

SNI National Logistics (End to End Testing) and eSupport Admin Application

Client:

KPN Telecom, Netherlands.

Organization:

Mahindra Satyam. The Netherlands

Role:

QA Manager (Automation & Manual)

Duration:

(11/2007) – (10/2012)

Team Size : 16

Project Description: KPN Telecom is the biggest telecom service provider in Netherlands. The project is about the End to End testing of different applications in BSS. This system used to POS for the retail and whole sale customers, by order the packages, view the deals with different combination of products (Internet with diff speeds, iTVs, Telephone, addons, etc…).

Used Oracle Siebel 8.0 CRM based solution was implemented to streamline Order management, Service Delivery and BRM service of their fiber Optic (FTTH & FTTC) retail clients and ZIPB whole sale customers. Siebel CRM is connected with BPM tool like Cordys -BPM(provision with OSS) via FMW/BPEL-SOA/Enterprise Service Bus, back end application is Oracle Billing, Oracle BI Publisher or reports, used Customer Center, Pricing Center AP, AR and GL for the financial/account validations and verifications.

Contribution: As a QA Lead,

Experience on E2E Testing on Telecom Order Management (OSS/BSS) systems (Frontend – FMW/BPEL – Siebel – Cordys – BRM & Financial Apps AP, AR, GL, Pricing Center, Customer Center) built on different platforms (Java, .NET, etc..) and eSupport (Custom App)

Managed the ticket (CR & Defect) Life Cycle, schedule and prioritize the tickets in releases.

Initiated and implemented the automation for complete functional test by QTP, FMW/SOA by SOAP UI, Cordys stubs by LISA and performance test by LoadRunner.

Performed as Business Analyst (BA), implemented and used TFS and MTM on ZM project

Development as well as review the vb script for automation testing and scenarios optimizations.

Monitoring and control Test Performance, Automation, test plan and execute UAT activities.

Reviewed &/ developed Test Strategy, Test Plan & Test Cases for System / Pairwise / E2E testing for Telecom Order Management System by using Oracle Applications, Web App & Cordys.

Prepare and review test project plan, test strategy for the retail and whole sale telecom order management systems. Project execution used as Iterative Model & TMAP approach.

Analyze requirements and designs for accuracy, completeness, usability, as well as testability, investigating and pin-pointing problems.

End to End test plan, design, develop, execute, implementation for the commercial (Oracle Apps) and custom administration application (eSupport - Time sheet, Approvals, Employee Database, Claims, Deduction, Insurance, appraisal, Service)

Plan and review the KT and make sure the reverse KTs and sign-off.

Created the validation plan for End Points & Stubs by using XML, SOAP UI and WSDL.

Responsible estimating test efforts for CRs, functional & regression testing and data migration.

Document all test plans as well as test cases, executing test cases, reports.

Created test plan and test lab in MQC/HPQC 10 for testing activity.

Setting test environment for the testing team and trained & mentor the team.

Interaction with the client and other suppliers to understand and implementation.

Prepared the project report and sending the daily status report.

Playing a good role with 3rd party suppliers/vendors (development team) for the quality delivery.

3.

Project Name : Telecom Portal Web Applications Testing

Client:

Qwest Software, Denver, USA.

Organization:

IBM India Pvt. Ltd.

Role:

QA Analyst

Duration:

(02/2007) – (9/2007)

Team Size : 8

Project Description: The project is based a manual testing on Qwest portal Billing Adjustments Tool (QBAT). This web based portal billing tool allows business and residential customer’s flexibility and convenience to manage their services. The Qwest Billing Adjustments tool (QBAT) will be a new stand-alone system that allows users to retrieve and request a change to customer’s bill from within a web-based GUI workflow tool, used as toad for backend testing.

2.

Project Names : Telecom CDMA & Smart Phones Automation Testing

Smart Phones and Legacy Phones Testing

Medical Device Development, Manual and Automation Testing

Client:

Motorola, Santiago, & Hospira, California, USA.

Organization:

Wipro Technologies

Role:

Test Automation Lead

Duration:

(09/2004) – (02/2007)

Team Size : 6

Project Description

CDMA/Smart Phones: The project is based on automation testing on CDMA & Smart phones (Linux, Android & WinCE) on different software product lines – T-Mobile, Verizon-Droid, Altel, RoW, Sprint & TATA and different hardware product lines – Kenai, Paris, Singapore, FF, Honolulu etc…. It includes test scripting by using vb script and executing test cases for regression testing and bug reporting for CDMA phones. Testing activities are running over the CDMA network. Developed feature interaction test case for OMA Device Management. (QA/Testing)

Infusion Pump: The Infuser is a multi-therapy infusion pump, configurable as a single channel or multi-channel device. The infuser delivers drug and nutritional therapies and other fluids via a disposable administration set. It identifies the major UIC (User Interface Controller) software components and provides information on how they work with the PSC (Power Supply Controller) and PMC (Pump Mechanism Controller) to meet the software requirements. Controller Area Network (CAN) is the controller which controls the CAN Devices like PSC and PMCs. (Development and Testing). Here I involved Test Harness validation and prepared deliverable documents (IQ, OQ, System Test Plan, System Test Report, Validation docs and Release Notes). Also implemented the ISO 13485 quality process models for all the deliverables.

1.

Project Names : ARINC 429 Kernel Device Driver, MC Simulation Software, RWR Simulation Software, Display Processor Software

Client:

DARE, Bangalore, India

Organization:

DARE, Bangalore, India

Role:

Developer and Tester

Duration:

(03/2004) – (09/2004)

Team Size : 3

Project Description:

ARINC 429 is a message communication protocol used in the Avionic Industry. ARINC 429 Kernel Device Driver is used to take data from lower to higher level. This controller having 8 receiving channel and 3 transmit channels. When data comes from any one of the 8 channel, interrupt is generated on the SUMMIT 1553B card. (Development and Testing)

MC-SIM is a software simulator, which simulates the functionality/ operations of the mission computer of an aircraft in accordance with the ICD (Interface Control Document), which is developed on VC++. DP is a software simulator for simulating the functionality of RWR Display. The SUMMIT-1553B PC add on card is used for 1553B interface. MC-SIM acts as the Bus Controller, DP, RWR and CMDS acts as the Remote.

RWR: Radar Warning Receiver is developed on High C with PSOS as the RTOS.

DP: Display Processor is used to generate pictures for Aircraft Cockpit Displays. The SUMMIT-1553B PC add on card is used for 1553B interface. MC-SIM acts as the Bus Controller and command DP to display the specific symbol on MFDPs. (Development and Testing. Used avionics protocol Arinc429 standard. Also implemented the DOD 178B quality process model for all the deliverables.

Personal Details

Name & Email VISA

Shahul Hameed & *************@*****.*** & H1B (Sept’13 to Sept’19)

References:

Matthias Masink

QA Manager, KPN Telecom, Netherlands. Phone: +316********

Annamalai

Senior Project Manager, IBM India Pvt. Ltd., Bangalore. Phone: +919*********

Roshan Vittal

Senior Project Manager, Wipro Tech Pvt. Ltd., Bangalore. Phone: +919*********

Gp. Capt. Gaffar /

Kishor R Nair

Project Delivery Head, DARE, DRDO, Bangalore. Phone: +919*********

Project Manager, DARE, DRDO, Bangalore. Phone: +919*********

Contact this candidate