Six Sigma Project Management

Benjamin Richard

310-***-**** http://www.brichard.org ********.*******.***@*****.***

Executive Summary

A seasoned professional with 15 years of experience managing complex project portfolios and leading large multidisci- plinary teams to success. Innovative managerial style that pushes the boundaries of operational excellence which pro- duces significant, measurable results. Specializes in pairing technology with workflow to maximize business outcomes and maintain a competitive advantage in any market space. Business partner who can translate complex technology and big data opportunities directly to operational leadership teams. Areas of Expertise

• Mentoring and teaching staff to build self-sustaining teams with strong leaders

• New product design, testing and implementation

• Predictive modeling and business planning

• Process improvement (Lean Six Sigma Black Belt) / workflow reengineering

• Proactive security and disaster recovery

• Utilization and workforce analysis

• Ethical leader that believes socially responsible practices are good business

• Leading numerous large multidisciplinary groups and prioritizing numerous conflicting tasks Career Highlights

Operational Improvement

• Successfully completed over 120 Lean and Six Sigma initiatives totaling over $24M in documented savings.

• Formally trained process improvement mentor/instructor that has developed a structured Lean/Six Sigma pro- gram from the ground up at 2 institutions. Both of these programs delivered a 400%+ ROI for the first 3 years in addition to numerous quality improvements.

• Taught Lean and Six Sigma at the university level in addition to numerous business analytics/big data classes.

• Completely redesigned department workflow in 15 separate departments to incorporate new technology and best practices. On average less than 10% of the original workflow was left and each department saw over a 20% increase in virtually all quality/efficiency indicators.

• Spearheaded process improvement teams in over 40 different departments.

• Implemented workforce analytics within operational areas that reduced labor costs by 8.5M while increasing quality output metrics as measured and defined by business executives.

•Served as the primary technology leader that spearheaded the integration of a $225M merger of an outside compa- ny collapsing over 60 systems into the enterprise standard. Technological

• Directly led numerous technical teams including but not limited to application development, networking, server/storage, telecom, desktop engineering, security, integration, desktop support, project management, data analysts and application specialists.

• Simultaneously managed 3 data centers, over 300 applications and 100+ employees spread over 300 miles. These applications/vendors include Salesforce, Box, Workday, Cisco, Microsoft Office, SAS, MATLAB, Tableau, Oracle, EMC Isilon, VMWare, Cerner, Fuji, Philips, GE, Meditech, Siemens and over 200 others.

• Computer programmer who has personally created 3 professional applications and actively led large develop- ment teams in the creation of multiple software solutions covering a wide variety of functions and distribu- tions including SaaS, Traditional Licensing, Open Source, internet and hybrid models.

• Directly led teams that have successfully implemented over 300 different applications.

• Oversaw multiple teams that regularly handled over 150 simultaneous projects.

• Direct experience using, teaching and implementing numerous proven methodologies such as ITIL, PMBOK, Agile, Lean, Six Sigma and Scrum.

Career Progression

Regional IT Director – Providence St. Joseph Health (2015 – Current) Providence St Joseph is a large health system with $20B of annual revenue. With over 100,000 employees spread between 7 states the IT department supports over 2,000 separate application instances. Leads the entire IT team in the Region serving 5 hospitals, hundreds of offices, clinics and centers over a 300 square mile service area. Works directly with 5 different executive teams overseeing all technical operations, planning and projects in the region. Additionally spearheads numerous system office projects such as service desk optimization, enterprise workforce analytics and numerous customer engagement initiatives. Director, Information Technology – University of Southern California (USC) (2013 – 2015) USC is a world renowned university with over $5B of annual revenue. USC is home to 40,000 students and over 15,000 members of the staff/faculty.

Directly responsible for the implementation and ongoing maintenance of the majority of applications within the institution servicing over 12,000 staff and researchers. Regularly collaborated with executive management and other operational leaders in road mapping and workflow optimization. Director of Informatics and Process Improvement - Torrance Radiology Medical Group (2004 – 2013) TRMG is a large radiology practice that operates out of Torrance California. It has 4 remote clinics and reads for several institutions most notably Torrance Memorial Medical Center. Spearheaded independent and hospital focused initiatives for the group. Directly managed most areas of work- flow improvement both operationally and fiscally often using technology to greatly improve all areas of the business. Oversaw all aspects of process improvement initiatives ranging from proactive forensic accounting to adjusting workflow to new legal regulations.

Systems Administrator – Torrance Memorial Medical Center (2001 – 2013) Torrance Memorial Medical Center (TMMC) is 1.2 million square foot community hospital located in Southern California. TMMC has numerous clinics and joint ventures located in the South Bay. Led numerous projects and teams to transition workflows and departments into a digital environment. Hands on experience with programming, project management, application support and various other technology areas. Education and Certifications

Bachelors - University of California Irvine, Irvine, California Lean Six Sigma Black Belt - 6Sigma.us, 160 hours of training in LA, San Francisco and Dallas. ITIL v3 Certification - The British Computer Society (BCS) Project Management Professional Training – Knowledge Institute

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