Administrative Assistant

Kimberly A. Collins

*** ********** ******

Goose Creek, SC 29445

Phone: 843-***-****

******************@*****.***

Ability Summary:

Excellent Communication Skills. Polished, poised and proven Executive Administrative Assistant with an excellent work ethic. Energetic, stable and proven employment history along with proficiency, integrity, attention to detail and commitment to excellence.

Employment History August 1987 – April 2015:

BELMOND CHARLESTON PLACE (Charleston Place Hotel)

205 Meeting Street

Charleston, SC 29401

August 1987 – January 1989

Front Desk Agent, Concierge and Club Floor Concierge

January 1989 – April 2015

Executive Office Administrative Assistant

Reported directly to the General Manager, Director of Food & Beverage, Financial Controller and Director of Rooms Division.

Answered and/or resolved any guest concerns, complaints or general inquiries directed to the Executive Office/General Manager’s Office.

Responsible for confidential reports, letters, memos and procedures.

Created, maintained and managed large targeted database for direct mail campaign.

Created weekly newsletters to all associates. Maintained phone rosters, weekend manager on duty roster; Responsible for letters, memos, databases and schedules.

Managed and resolved guest comment cards/letters by mail or on-line guest surveys.

Possessed strong hotel reservation knowledge in Property Management System (PMS).

Education:

College of Charleston, Charleston, SC (August 1982 – January 1984) – Business Administration

Middle Tennessee State University, Murfreesboro, TN (August 1981 – April 1982) -- Business Administration

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