Service Graphic Designer
Resume:
Alejandro J. Blanco
Raleigh, NC **606
PROFILE
Entry level IT professional, have knowledge on computer hardware and diagnostic skills, willing to learn more, work good with others and have a good initiative. Fully bilingual, fluent in English and Spanish.
EMPLOYMENT HISTORY
Euro Sport, Bayamon, Puerto Rico 12/2011 - 4/2012
Responsibilities: Retailing of factory and performance auto parts. Experience with explaining auto parts performance and auto troubleshooting to customers. Experience classifying and stocking parts
Avis, Bayamon, Puerto Rico 9/2011 - 1/2012
Responsibilities: Complete service and interaction with customers in vehicle rental. Prepared vehicles for rental to customers satisfaction
Blanco & Riera, San Juan, Puerto Rico 10/2008 – 11/2010
Responsibilities: Warehouse employee in charge of servicing customers and dspatching large orders of merchandise (shirts) including collection of payment. Stocked merchandise in the warehouse coming from the factory floor for dispatching
Performance BMW, Chapel Hill, North Carolina 11/2013 – 7/2014
Responsibilities: preventive maintenance, able to diagnose, trouble shoot and repair vehicle. Certify Pre-own vehicles .
Complete understanding and knowledge of vehicles to determine and accurately diagnose and
repair vehicle. Determine and specify the cause of vehicle malfunction with a “Why” that vehicle component
fail.
Black Forest Industries 7/2014 – 7/2016
Responsibilities: Preventive maintenance, able to diagnose, trouble shoot and repair vehicles. Knowledge on BMW, Volkswagen and Audi vehicles. Performance work on the 3 mention vehicles mention above. Have an open line of communication with my service righter on how well stocked is the parts department for our service work.
Total Outsource Systems 7/2016 – 11/2016
Responsibilities: Work with customers to resolve there pc or mac issues, optimize there computers, troubleshoot problems
With operating systems. Worked in a Citrix environment with Agent Console, Bomgard and Sales force.
Worked with security issues, setting up firewalls, configuring wireless routers with MAC address lists.
BMW FastTrack Training Program
Universal Technical Institute (UTI) – Orlando, FL
Graduation: July 26th, 2013
GPA: 3.52 of 4.0
Training included 360 hours in the following subjects:
ST050 Technical Systems
ST051 Body Electronics I
ST504 Chassis Dynamics
ST055 Engine Electronics
ST501 New Engine Technology
ST1110 Brakes
ST5010 Service Operations
EDUCATION
My Computer Career(MyCC) – Raleigh, North Carolina
Hands on training, IT specialize program.
Graduation: May 21, 2016
Universal Technical Institute (UTI) – Orlando, Florida
Diploma in Automotive Technology
Training included 1,530 hours
Graduation: July 26th, 2013
Atlantic College, Guaynabo, Puerto Rico
Subject Studied: Graphic Designer
Attended: 4 years
Nuestra Senora De La Providencia, PR
High School Diploma
Graduated in 2005
CERTIFICATIONS
Certificate of Completion – Ford Technical Customer Handling
Corpedia: Customer Bias & Discrimination, Practical Ethics
Pro-Cut PFM Rotor Matching and Finishing Training
EPA Certified Section 609
Student of the Course: Automotive Engines & Repair
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