Alejandro J. Blanco

*** ***** **.

Raleigh, NC **606

407-***-****

PROFILE

Entry level IT professional, have knowledge on computer hardware and diagnostic skills, willing to learn more, work good with others and have a good initiative. Fully bilingual, fluent in English and Spanish.

EMPLOYMENT HISTORY

Euro Sport, Bayamon, Puerto Rico 12/2011 - 4/2012

Responsibilities: Retailing of factory and performance auto parts. Experience with explaining auto parts performance and auto troubleshooting to customers. Experience classifying and stocking parts

Avis, Bayamon, Puerto Rico 9/2011 - 1/2012

Responsibilities: Complete service and interaction with customers in vehicle rental. Prepared vehicles for rental to customers satisfaction

Blanco & Riera, San Juan, Puerto Rico 10/2008 – 11/2010

Responsibilities: Warehouse employee in charge of servicing customers and dspatching large orders of merchandise (shirts) including collection of payment. Stocked merchandise in the warehouse coming from the factory floor for dispatching

Performance BMW, Chapel Hill, North Carolina 11/2013 – 7/2014

Responsibilities: preventive maintenance, able to diagnose, trouble shoot and repair vehicle. Certify Pre-own vehicles .

Complete understanding and knowledge of vehicles to determine and accurately diagnose and

repair vehicle. Determine and specify the cause of vehicle malfunction with a “Why” that vehicle component

fail.

Black Forest Industries 7/2014 – 7/2016

Responsibilities: Preventive maintenance, able to diagnose, trouble shoot and repair vehicles. Knowledge on BMW, Volkswagen and Audi vehicles. Performance work on the 3 mention vehicles mention above. Have an open line of communication with my service righter on how well stocked is the parts department for our service work.

Total Outsource Systems 7/2016 – 11/2016

Responsibilities: Work with customers to resolve there pc or mac issues, optimize there computers, troubleshoot problems

With operating systems. Worked in a Citrix environment with Agent Console, Bomgard and Sales force.

Worked with security issues, setting up firewalls, configuring wireless routers with MAC address lists.

BMW FastTrack Training Program

Universal Technical Institute (UTI) – Orlando, FL

Graduation: July 26th, 2013

GPA: 3.52 of 4.0

Training included 360 hours in the following subjects:

ST050 Technical Systems

ST051 Body Electronics I

ST504 Chassis Dynamics

ST055 Engine Electronics

ST501 New Engine Technology

ST1110 Brakes

ST5010 Service Operations

EDUCATION

My Computer Career(MyCC) – Raleigh, North Carolina

Hands on training, IT specialize program.

Graduation: May 21, 2016

Universal Technical Institute (UTI) – Orlando, Florida

Diploma in Automotive Technology

Training included 1,530 hours

Graduation: July 26th, 2013

Atlantic College, Guaynabo, Puerto Rico

Subject Studied: Graphic Designer

Attended: 4 years

Nuestra Senora De La Providencia, PR

High School Diploma

Graduated in 2005

CERTIFICATIONS

Certificate of Completion – Ford Technical Customer Handling

Corpedia: Customer Bias & Discrimination, Practical Ethics

Pro-Cut PFM Rotor Matching and Finishing Training

EPA Certified Section 609

Student of the Course: Automotive Engines & Repair

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