Amela Cinac

***** ******** **

Clinton Twp, MI **036

Cell: 586-***-****

acyh92@r.postjobfree.com

OBJECTIVE To seek a challenging

position that utilizes and enhances my customer service skills and medical

billing offering future growth and opportunity.

WORK EXPERIENCE__

H&H Wholesale Troy, MI

2011-present

Accounts Receivable

. Responsible for receivables on the company's biggest account; Amazon

. Breaks down all bill of ladings, makes invoices packets, sorts,

copies, identifies

. Uploads ALL customer invoices on customer portal once they have been

shipped

. Correlates the date on customer portal with the dates each

BOL/Tracking for payment terms

. Identifies invoice problems and fixes prior to uploading: quantities,

over charges & under charges

. Pulls & submits all items not matching on customer portal with invalid

UPC's, item descriptions

. Responsible for providing proof of delivery on any short claims that

Amazon deducts

. Get Amazon tracking's- follow up with carriers to get proof of

delivery

. Calls or emails several carriers: FedEx, ABF, UPS, YRC to get BOL for

POD's

. Handles Price Claims, dispute on customer portal, to ensure we can get

paid

. Prepares tracking statement for all Amazon invoices for filing

. Files all Amazon invoices so that they correlate with tracking

statement

Alliance Mobile Health Troy, MI

2009-2010

Medical Biller/Customer Service Representative

. Handled medical billing for ambulance services;uploaded information,

billed patient and insurance

. Answered phones and filtered calls to appropriate departments

H&M Macomb, MI

2008-2009

Customer Service/Sales Representative

. Processed payments: cash, checks and credit cards

. Processed gift cards

. Greeted and communicated with customers

. Provided customer service by assisting customers with their needs and

special orders

. Handled customer complaints and returns

Bed, Bath and Beyond Roseville, MI

2007-2008

Customer Service/Sales Representative

. Greeted and communicated with customers

. Provided customer service by assisting customers with their needs and

special orders

. Handled customer complaints and returns

. Processed payments: cash, checks and credit cards

. Processed gift cards

Prince Conference Grand Rapids, MI

2000-2007

Coordinator

. Serviced customer service calls

. Made, changed and cancelled hotel reservations

. Booked and set up events such as weddings or meetings

. Ensured maintenance prepared the rooms for events

EDUCATION

ITT Kent Career/Technical Center Grand Rapids, MI

2001

Medical Assistant

Certified

Northview High School Grand Rapids, MI

Graduated

General Studies

Highlights of Qualifications:

. Speak and write "Yugoslavian" languages (Bosnian, Serbian and Croatian)

and German

. Ability to creatively solve problems and to diffuse emotionally charged

situations

. Self-motivated able to multi-task able to work in fast paced environments

. Dependable, flexible and able to maintain positive attitude

. Able to work independently or part of a group

. Experience working with people from diverse backgrounds

. More than 6 years of providing exceptional customer service

. Excellent interpersonal communication skills

SKILLS

. Tri-lingual (English, German, "Yugoslavian" languages (Bosnian,

Serbian and Croatian)

. MS Word

. MS Vista

. MS XP Pro

. MS Office

. MS Excel

. Windows 98 and NT

. Apple OS 10

. Computer set-up, including software installation and peripheral

equipment

. Great knowledge of computer hardware as well as software

. Multi-Line Phones

. Tracking, analyzing and organizing data

. Scheduling appointments and setting reminders

. Goldmine Computer System

. Pro-SBT Computer System

. Sage Computer System

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