Training Support Analyst
Resume:
BENJAMIN OPPONG-DWAMENA
**** ****** ******, ***. # ***, Bronx, NY 10462. Tel: 646-***-****. ********@****************.***
OBJECTIVE Seeking a Project Manager and Business Analyst position with the opportunity to utilize and improve my experience in the implementation process for Epic EMR system and healthcare informatics. Credentialed by Lancaster General Hospital and Montefiore in Epic software with exceptional Training, elbow support and experience in Epic Care, Ambulatory and Inpatient ClinDoc/CPOE, Optime/Anesthesia Epic support, workflow analysis support for Providers and clinicians and with working experience in Creating and activating New User Records, creating and configuring SmartTools, PreferenceList, Smartsets and applying to the prescribed templates in Epic 2012, 2014, 2015 build environment for hospital and Clinic.
EDUCATION
New York City College of Technology, CUNY, Brooklyn, NY
Bachelor of Arts in Technology, Computer Systems, Graduated CUM LAUDE, June, 2012.
Lancaster General Hospital, Lancaster, PA
Credentialed Trainer in ClinDoc, Optime/ Anesthesia Epic Health Records Modules Training, May, 2012.
Montefiore Hospital, Bronx, NY
Credentialed Trainer in ClinDoc Epic Health Records Training, April, 2016.
RELEVANT SKILLS
Healthcare Systems: EPIC, Provation, Allscripts, Vocera, Ascom Nurse Call System, Dragon, Speakeasy Partial Dictation software
Credentialed EMR Training Modules: Inpatient, EpicCare /Ambulatory, ClinDoc/CPOE, OpTime/Anesthesia--PreOp, IntraOp & PostOp,
PROJECTS AND ACCOMPLISHMENTS:
Trained and supported various INTEGRIS, Montefiore Hospital Providers on Provation, Dragon and Epic system.
Trained and supported various Alegent (CHI) Hospital Providers on Epic system.
Trained and supported Lancaster General Hospital Providers on Epic.
Trained NYSE GMS Operations dept. in server management using HP OpenView.
SmartTools – Configured smartlist, smarttext and smartphrases for Lancaster General and Texas Children’s Hospitals.
PreferenceList – Configured PreferenceList and Inbasket pools for Lancaster General and Texas Children’s Hospitals.
Configured several Smartsets for Lancaster General and Texas Children’s Hospital
COMPUTER SKILLS
Software Microsoft Office 2003/2007, Dragon, Speak Everywhere
Proficient and expert level proficiency with MS Office, including: Project, Excel, Visio and VBA, SQL, Oracle, C++,JAVA, .NET, HL7 Interface fundamentals
Ability to work with groups in database maintenance.
PROFESSIONAL EXPERIENCE
10/2016 – 11/2016 Integris Health, Oklahoma City, OK
Epic EMR Credentialed ClinDoc & Optime Trainer/ End-User Application Support
Provided strategic and educational expertise in the successful development and implementation of initial Go-Live and ongoing Epic modules and training programs; responsibilities included:
•Planning and implementing instructional programs and education strategy based on user workflows
•Conducting needs assessments for proposed training
•Designing and developing facilitator’s guides, handouts, job aids, and quick start guide
•Attending DVB sessions and participating in testing
•Participating in user acceptance training
Interviewed users, supervisors, builders, developers and subject matter experts to identify workflows.
Assisted in software rollouts, implementations, ‘Go live’, and migrations
Conducted pre go-live classes for Hospital Providers, super users on Provation and EPIC System Modules Ambulatory, Inpatient ClinDoc/CPOE, Optime/ Anesthesa
Performed stand-up classroom training onsite or off site as assigned.
Scheduled and taught ATE support personnel for GO-Live
Supported MDs, Nurses, PAs, MAs, and Front Desk staff by confirming proper user setup, system access and password resets during Go-Live.
Trained providers and how to use Dragon, Speak Everywhere dictation software.
Recommended, tracked and resolve issues as they arises with command center
09/2016 – 10/2016 Honor Health, Phoenix, AZ
Epic EMR Credentialed ClinDoc & Optime Trainer/ End-User Application Support
Provided strategic and educational expertise in the successful development and implementation of initial Go-Live and ongoing Epic modules and training programs; responsibilities included:
•Planning and implementing instructional programs and education strategy based on user workflows
•Conducting needs assessments for proposed training
•Designing and developing facilitator’s guides, handouts, job aids, and quick start guide
•Attending DVB sessions and participating in testing
•Participating in user acceptance training
Interviewed users, supervisors, builders, developers and subject matter experts to identify workflows.
Assisted in software rollouts, implementations, ‘Go live’, and migrations
Conducted pre go-live classes for Hospital Providers, super users on EPIC System Modules Inpatient ClinDoc, Optime
Performed stand-up classroom training onsite or off site as assigned.
Scheduled and taught ATE support personnel for GO-Live
Supported MDs, Nurses, PAs, MAs, and Front Desk staff by confirming proper user setup, system access and password resets during Go-Live.
Trained providers and how to use partial dictation software.
Recommended, tracked and resolve issues as they arises with command center
08/2016 – 09/2016 NYU Langone, New York, NY
Epic EMR Credentialed ClinDoc & Optime Trainer/ End-User Application Support
Provided strategic and educational expertise in the successful development and implementation of initial Go-Live and ongoing Epic modules and training programs; responsibilities included:
•Planning and implementing instructional programs and education strategy based on user workflows
•Conducting needs assessments for proposed training
•Designing and developing facilitator’s guides, handouts, job aids, and quick start guide
•Attending DVB sessions and participating in testing
•Participating in user acceptance training
Interviewed users, supervisors, builders, developers and subject matter experts to identify workflows.
Assisted in software rollouts, implementations, ‘Go live’, and migrations
Conducted pre go-live classes for Hospital Providers, super users on EPIC System Modules Ambulatory, Inpatient ClinDoc/CPOE, Optime/ Anesthesa
Performed stand-up classroom training onsite or off site as assigned.
Scheduled and taught ATE support personnel for GO-Live
Supported MDs, Nurses, PAs, MAs, and Front Desk staff by confirming proper user setup, system access and password resets during Go-Live.
Trained providers and how to use Speak Everywhere dictation software.
Recommended, tracked and resolve issues as they arises with command center
07/2016 – 08/2016 Hartford Health Hospitals, Hartford, CT
Epic EMR Credentialed ClinDoc & Optime Trainer/ End-User Application Support
Provided strategic and educational expertise in the successful development and implementation of initial Go-Live and ongoing Epic modules and training programs; responsibilities included:
•Planning and implementing instructional programs and education strategy based on user workflows
•Conducting needs assessments for proposed training
•Designing and developing facilitator’s guides, handouts, job aids, and quick start guide
•Attending DVB sessions and participating in testing
•Participating in user acceptance training
Interviewed users, supervisors, builders, developers and subject matter experts to identify workflows.
Assisted in software rollouts, implementations, ‘Go live’, and migrations
Conducted pre go-live classes for Hospital Providers, super users on EPIC System Modules Ambulatory, Inpatient ClinDoc/CPOE, Optime/ Anesthesa
Performed stand-up classroom training onsite or off site as assigned.
Scheduled and taught ATE support personnel for GO-Live
Supported MDs, Nurses, PAs, MAs, and Front Desk staff by confirming proper user setup, system access and password resets during Go-Live.
Trained providers and how to use Speak Everywhere dictation software.
Recommended, tracked and resolve issues as they arises with command center
01/2016 – 07/2016 Montefiore, Bronx, NY
Epic EMR Credentialed ClinDoc Trainer /End-User Application ATE Support Team Lead
Scheduled and taught Super users, end users and ATE support personnel for GO-Live on ClinDoc and Optime/ Anesthesia module.
Provided strategic and educational expertise in the successful development and implementation of initial Go-Live and ongoing Epic modules and training programs; responsibilities including:
•Planning and implementing instructional programs and education strategy based on user workflows
•Conducting needs assessments for proposed training
•Designing and developing facilitator’s guides, handouts and quick start guides
•Participating in user acceptance training
Interviewed users, supervisors, builders, developers and subject matter experts to identify workflows.
Assisted in software rollouts, implementations, ‘Go live’, and migrations
Served as ATE support personnel team lead for GO-Live
Supported MDs, Nurses, PAs, MAs, and Front Desk staff by confirming proper user setup, system access and password resets during Go-Live.
07/2015 – 11/2015 Ohio Health Hospital, Marion, OH
Epic EMR Trainer/ End-User Application Support
Provided strategic and educational expertise in the successful development and implementation of initial Go-Live and ongoing Epic modules and training programs; responsibilities included:
•Planning and implementing instructional programs and education strategy based on user workflows
•Conducting needs assessments for proposed training
•Designing and developing facilitator’s guides, handouts, job aids, and quick start guide
•Attending DVB sessions and participating in testing
•Participating in user acceptance training
Interviewed users, supervisors, builders, developers and subject matter experts to identify workflows.
Assisted in software rollouts, implementations, ‘Go live’, and migrations
Conducted pre go-live classes for Hospital Providers, super users on EPIC System Modules Ambulatory ClinDoc/CPOE, Optime/ Anesthesa
Performed stand-up classroom training onsite or off site as assigned.
Scheduled and taught ATE support personnel for GO-Live
Supported MDs, Nurses, PAs, MAs, and Front Desk staff by confirming proper user setup, system access and password resets during Go-Live.
Recommended, track and resolve issues as they arises with command center
05/2015 – 06/2015 Lehigh Valley Network Hospitals, Allentown, PA
Epic EMR Credentialed ClinDoc & Optime Trainer/ End-User Application Support
Provided strategic and educational expertise in the successful development and implementation of initial Go-Live and ongoing Epic modules and training programs; responsibilities included:
•Planning and implementing instructional programs and education strategy based on user workflows
•Conducting needs assessments for proposed training
•Designing and developing facilitator’s guides, handouts, job aids, and quick start guide
•Attending DVB sessions and participating in testing
•Participating in user acceptance training
Interviewed users, supervisors, builders, developers and subject matter experts to identify workflows.
Assisted in software rollouts, implementations, ‘Go live’, and migrations
Conducted pre go-live classes for Hospital Providers, super users on EPIC System Modules Ambulatory, Inpatient ClinDoc/CPOE, Optime/ Anesthesa
Performed stand-up classroom training onsite or off site as assigned.
Scheduled and taught ATE support personnel for GO-Live
Supported MDs, Nurses, PAs, MAs, and Front Desk staff by confirming proper user setup, system access and password resets during Go-Live.
Trained providers and how to use Speak Everywhere dictation software.
Recommended, tracked and resolve issues as they arises with command center
09/2014- 11/2014 Texas Children’s Hospital, Huston, Texas
Epic Remote SmartTool Build Analyst
Created system level smartphrases
Created Smartext template for use in NoteWriter
Configured several Smartsets.
Configured Smartgroup for use in Smartsets.
08/2014-05/2015 Hereford Insurance Company, Long Island City, NY
System Business Analyst /Web Admin
Created Ticket system for Hereford Insurance Company
Managed team of programmers in building Policy Processing System for Hereford Insurance Company.
Analyzed problems and present solutions for management to make decisions. Responded to requests for technical assistance in person, via phone, and remotely for the following technologies: Windows and Mac OS based end points (Laptops, Desktops & Thin Clients), Tablets & Smartphones (IOS & Android), and Microsoft Office.
Assisted the Help Desk Manager in supervision, training, and mentorship of employees with a specific focus on leading the team of Desktop Support employees who also contribute to tier 2 ticket resolution.
Delivered just-in-time Help Desk support and responded to departmental technical emergencies in order to minimize data loss, meet deadlines, and support needs of users.
Maintained and provide support for company websites and database users.
Provided Software and Hardware support for end users
Assisted Senior Systems Analysts and Engineers with all IT solutions for company projects
Created daily, monthly, annually reports for various departments using Oracle, SQL, Access and AS/400.
Built and managed web applications based on company needs.
Continually updated personal knowledge of computing hardware, operating systems, and software.
06/2014- 08/2014 Moses Cone Hospital, Texas
Epic EMR Optime/Anesthesia Credentialed Trainer /End-User Application support
Interviewed users, supervisors, builders, developers and subject matter experts to identify workflows.
Assisted in software rollouts, implementations, ‘Go live’, and migrations
Conducted pre go-live classes for Hospital Providers, super users on EPIC System Modules Ambulatory, Inpatient OpTime/ Anesthesia
Performed stand-up classroom training onsite or off site as assigned.
Scheduled and taught ATE support personnel for GO-Live
Supported MDs, Nurses, PAs, MAs, and Front Desk staff by confirming proper user setup, system access and password resets during Go-Live.
Tracked and resolve issues as they arises with build team and command center
04/2014- 06/2014 ST. Joseph’s Memorial Hospital, Baltimore, MA
Epic EMR Application Support
Support Epic Go-Live implementation for ambulatory module for Internal and family medicine, Cardiology as well OB/GYN clinics.
Served as a Super User for MDs and other end users during Go-Live implementation by providing on-site elbow support.
Supported Providers in personalization and customization of provider notes templates and smartset.
Creation of Smartphrases and SamrtLinks to enhance Provider documentation.
Dragon and SpeakEasy for provider support, training and configuration.
Assisted providers in clinical documentation.
Recommended, tracked and resolve issues as they arose with command center.
08/2013 – 04/2014 Alegent Health Hospitals, Omaha, NE
Epic EMR Optime/Anesthesia Credentialed Trainer/ End-User Application Support
Provided strategic and educational expertise in the successful development and implementation of initial Go-Live and ongoing Epic modules and training programs; responsibilities included:
•Planning and implementing instructional programs and education strategy based on user workflows
•Conducting needs assessments for proposed training.
•Designing and developing facilitator’s guides, handouts, job aids, and quick start guide
•Attending DVB sessions and participating in testing.
•Participating in user acceptance training
Interviewed users, supervisors, builders, developers and subject matter experts to identify workflows.
Assisted in software rollouts, implementations, ‘Go live’, and migrations
Conducted pre go-live classes for Hospital Providers super users on EPIC System Modules Ambulatory, Inpatient ClinDoc and OpTime/Anesthesia
Performed stand-up classroom training onsite or off site as assigned.
Scheduled and taught ATE support personnel for GO-Live
Supported MDs, Nurses, PAs, MAs, and Front Desk staff by confirming proper user setup, system access and password resets during Go-Live.
Trained providers and how to use Dragon dictation software.
Tracked and resolve issues as they arose with build team and command center.
05/2012-06/2013 Lancaster General Hospital. Lancaster, PA.
Epic End-User Application Support/ Optime/Anesthesia Build Analyst
Interviewed users, supervisors, builders, developers and subject matter experts to identify workflows.
Assisted in software rollouts, implementations, ‘Go live’, and migrations.
Created New User Records and Linked it to Provider Records for Optime/Anesthesia dept.
Activated User Records for Optime/ Anesthesia
Created system level smartphrases for Optime/Anesthesia dept. providers.
Created Smartext template for use in NoteWriter.
Configured several Smartset for the pediatrics clinic.
Configured Smartgroup for use in Smartset.
Supported Epic Go-Live implementation for Ambulatory, ASAP and Inpatient modules for Providers in the Pediatrics, Internal medicine and Mixed units departments.
Served as a Super User for MDs and other end users during post implementation by providing on-site elbow support for Internal medicine, Pediatrics departments.
Trained less experienced staffs on Epic software application in the Pediatrics and Mixed units and Internal medicine departments.
Tracked and resolve issues as they arises with command center.
Served as a liaison between Technical department and End users.
Trained Epic functionality to coincide with Nursing, Technicians and Ancillary workflow on Inpatient ClinDoc/CPOE, Optime/Anesthesia modules.
Trained providers and how to use Dragon dictation software.
Provided feedback regarding change management related to go-live.
Available for on-call consulting services for various disciplines.
Provided on-site support post go-live and system upgrades.
02/2009-06/2011 New York Stock Exchange Euronext, New York, NY
Technical and Implementation Support Analyst / Resource Personnel.
Conducted user needs assessment (Interviewing users, supervisors, Admins, developers and subject matter experts) and identification of workflows
Authored, designed and illustrated courseware, end user documents, job aids, quick start guides, technical documentation.
Scheduled and trained Operations Department in automated server management technologies, Incident management, Problem management, Change management, Service Now, HP OPENVIEW, TIDAL and CITRIX.
Created and Documented and Trained GMS OPS level 1 and 2, UAT, Dev employees on OVO application administration.
Created a procedure for setting up a Linux RedHat 5 Server for Advance Analytics team.
Created and Reformatted work related documents, such as Procedures, Policies, and Checklists through the “Follow the Sun” project.
REFERENCES Available upon Request
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