Quality Mamager
Resume:
**************@*****.***
Objective:
Due to my interest of possible employment within your organization, I am submitting my resume for your consideration. You will note that I maintained a career in the Automotive Industry in which I have acquired an array of cross functional skills which allow me to offer a considerable amount of talent and expertise within the automotive sector as well as the experience to meet the staffing needs of a diverse group of companies.
The majority of my credentials listed, offer insight and details related to my personal/professional contributions and assignments (arranged by GM/Magna) within the automotive Quality/Engineering field and are attributed to short term Joint Ventures between GM/Ford – Magna International and their Suppliers whereas I was assigned as the onsite champion on many diverse and challenging projects to which critical launches and mid cycle enhancements related to; design of products, facilitation and coordination of projects, quality system developments and complete plant wide launches (Quality, Tooling, Facilities, Maintenance, Materials, HR and Purchasing) were required to ensure world class satisfaction throughout the stream to completion at various OEM assembly plants/Customers for a common goal.
It is my goal and desire to further my career with your organization. I am confident that I would be an asset to your organization, and would appreciate the opportunity to discuss with you personally my qualifications and your staffing needs. In addition to the following work experience, I have also been employed as a contractor with General Motors where my duties as a Supplier Development Engineer provided me with extensive learning advantages within the OEM environment where I have had the privilege to incorporate world class Quality Systems within the organizations I have been employed. Most notably, I have been involved in the successful joint venture of the design/development and manufacturing/launch of the Patented T.I.A.S acoustical water shield, first assembled to the Chevrolet Malibu door panels in 2001 and has since been applied to over sixty vehicle models; Silverado Truck, Ford Aero star Van, Monte Carlo as well as all Buick models just to name a few. This Joint venture included; General Motors, Magna International and Foamade Industries. My tenure at Magna international where I was a Launch Containment Specialist brought many learning experiences to include within my resume/portfolio, including but not limited to manufacturing processes such as thermoforming, multiple paint operations/paint booths, water jet, manual and sophisticated assemblies, injection molding, extrusion, metal fabrication and coating, die cutting, as well as interdepartmental/internal/external requirements and operations to ensure effective and efficient operations within quality, production, materials, purchasing, and human resources. Additional and In Depth qualifications can be provided upon request and/or discussed during an interview.
Please contact me at the above e-mail address or telephone number regarding a time, at your earliest convenience for an interview. Thank you for your time and courtesy in reviewing this material and your forthcoming response.
Sincerely,
Rebecca Lynne Jackson
Employment History:
Bartech Group (Contract on-site @ Eaton Corp.)
Farmington Hills, MI./Shawnee, OK
06/2015 – 11/2015
Senior Quality Engineer
Primary Functions:
Lead the continuous improvement activities in all areas of manufacturing in support of the Eaton Quality System (EQS) and the Eaton Business System (EBS).
Drive the day-to-day plant improvement activities.
Direct and lead the activities of quality technicians assigned to production support.
Essential Functions
Provide Quality interface and expertise between the organization and its customers and suppliers to proactively assure that their needs and expectations are understood and satisfied. This includes the implementation and documentation of appropriate corrective / preventive actions
Determine process capabilities and identify improvement opportunities. Develop and implement Poka-Yoke (error proofing) methodology throughout the facility. Use Six Sigma methodology and tools to solve complex problems.
Apply the lean manufacturing tools as described in the Eaton Lean System.
Lead projects to improve design and processes for internal and supplier components and assemblies.
Support other Eaton plants, division and corporate thru Eaton Quality System (EQS) and involvement in Business Process Improvements, audit teams and other improvement processes.
Drive operational improvements through the Corrective/Preventive action process (CARE and QAR process).
Maintain currency in the body of knowledge for an ASQ Certified Quality Engineer.
Apply EBS through the Eaton Business Excellence Award (EBEA) Process to drive improvements within the organization. Drive implementation of all the policies of EQS and ISO9001 criteria.
Coordinate the Internal Audit program and follow-up on associated corrective and preventive actions.
Complete the Production Part Approval Process (PPAP), or similar systems to assure that requirements are met in new or modified products, new or modified purchased components and new or modified processes.
Contribute in the design and implementation of quality assurance training programs and conduct training in quality-related topics throughout the organization.
Develop, implement and audit control plans, standards and acceptance criteria, and procedures / work instructions.
Participate in the design of gages, measurement instruments and test equipment. Perform Measurement System Analysis (MSA) throughout the facility and recommend improvements in measurement methodology.
Develop and execute supplier development plans and activities including implementation and maintenance of all aspects of the Worldwide Integrated Supplier Performance Evaluation Resource(WISPER) at the facility level.
Main customer base: Bobcat, Toro, Fluitronics, John Deere
Reason for leaving: Contract/Project Completed
IQS (Innovative Quality Services)
Durand, MI
4/2014 - 5/2015
Owner
Essential Functions:
Provide professional consulting services within the manufacturing sector to include, but not limited to the Development, implementation and training of required Quality and Environmental Systems to achieve Registrar Certification as well as the ability to maintain robust manufacturing and delivery performance at minimal cost to sponsor and maintain world class customer satisfaction.
Main customer base: GKN, GM
Reason for leaving: Contract/Project Completed
RICO Auto Inc.
Clarkston, MI
05/2012 – 03/2014
Quality/Program Manager for North American Operations
Essential Functions:
Oversee all activities of Quality Department to support Mfg of Aluminum and Ferrous cast engine and transmission components.
Create customer wise/part wise files and documentation.
Understand all issues witnessed to date along with counter measures/8Ds taken.
Interact with Overseas plant quality/production personnel to impart training on how to improve responses to customer issues.
Maintain clear documentation related to non conformances and cost of quality incurred with each event.
Oversee all functions within international logistics company to ensure accurate inventories and costs are developed and maintained.
Formalize a Quality MIS based on various incidents/issues witnessed at warehouse/customer locations.
Manage outsourced work fork for all Quality issues.
Maintain and ensure cost control measures to minimize cost.
Take lead in Program Management along with overseas CFT team for new projects launched in North America.
Attend technical and project reviews and interact with customer design and application engineering teams.
Involve and lead the APQP process independently and closely with cross functional team overseas.
Plan the process as well as create all relevant documentation for completing PPAP activities for parts involving last mile value added assembly operations.
Arrange for quotes for directed buys to complete offers at RFQ stage.
Contact local vendors and complete commercial and shipment negotiations.
Support business development as well as program management and customer teams overseas and within North America to explore new business opportunities.
Meet key engineering and purchasing teams of current customers to understand new development of power-train programs and identify parts utilizing internal capabilities to provide a positive partnership and complete solution.
Jointly identify targets for new business. Identify and manage prototype development
Main customer base: Eaton Corp., Caterpillar, BMW, GKN, Allison, CUMMINS
Skills: Experience with castings/forgings-machined automotive parts, well versed with OEM systems / requirements / expectations, Strong Analytical and problem solving abilities, Capable of understanding LCC social and business cultural differences
Reason for leaving: Position Eliminated due to downsizing
PLT Excel
Rochester, MI
10/2010 – 3/2012 (Short Term Tier I Program Launch –GM XTS Lit Sil)
Program Manager
Essential Functions:
Perform Internal and Supplier Quality System Audits.
Assist with A.P.Q.P., P.P.A.P. Run at Rates & C/A reports,
Initiate and track all timelines and action items for new projects.
Develops and initiates standards and methods for inspection, testing, and evaluation. Perform gage R&R studies, quality systems audits, Process/Product trouble shooting and DCP/AQP requirements.
Responsible for preparation and submission of PPAP's
Responsible to Develop, Implement and Manage ISO 14001 & TS 16949/2002 compliance & Continuous Improvement activities.
Manage Int./External Customer activities related to Quality & Engineering issues and overall customer satisfaction in terms of Product Quality, Development & Implementation.
Develop and Implement Data collection, analysis and production feedback system.
Interface with customers & suppliers relevant to quality and engineering requirements.
Responsible for development, implementation & maintenance of document & data control per TS/ISO 16949 requirements.
Blueprint knowledge.
Champion for Internal and External Continuous Improvement activities.
Performs Staff Training by conducting workshops & training exercises as needed.
Supervises/Guides/Trains all positions within the organization.
Maintain a safe working environment by ensuring compliance with all safety and environmental. Procedures and government regulations, the use of personal protective equipment, good housekeeping practices, and safety related training.
Main customer base: General Motors
Reason for leaving: Contract/Project Completed
IQS (Innovative Quality Services)
Durand, MI
9-2009 - 10/2010
Owner
Essential Functions:
Provide professional consulting services within the manufacturing sector to include, but not limited to the Development, implementation and training of required Quality and Environmental Systems to achieve Registrar Certification as well as the ability to maintain robust manufacturing and delivery performance at minimal cost to sponsor and maintain world class customer satisfaction.
Reason for leaving: Contract/Project Completed
CNI, Inc.
Owosso, MI
8-2008 – 9-2009
Quality Manager/Management Representative
Essential Functions:
Oversee all activities of Quality Department to support Manufacturing/Engineering related to Foam molding for interior automotive components (Head rests/Bolsters/Armrests/Consoles) Assemblies, Sewing, and Die-cutting).
Responsible for Quality/Engineering issues related to new and existing product: quality standards on new technological development, Business planning.
Responsible for Quality Dept. Profit and loss measurables, Responsible to Develop, Implement and Manage ISO 14001 & TS 16949/2002compliance & CI activities. Manage Int./External Customer activities related to Quality & Engineering issues and overall customer satisfaction in terms of product quality, Development & Implementation.
Develop and Implement Data collection, analysis and production feedback system.
Interface with customers & suppliers relevant to quality requirements.
Responsible for development, implementation & maintenance of document & data control per TS/ISO 16949 requirements.
Perform Internal and Supplier Quality System Audits. Assist with A.P.Q.P., P.P.A.P. Run at Rates & C/A reports,
Blueprint knowledge.
Champion for Internal and External Continuous Improvement activities.
Performs Staff Training by conducting workshops & training exercises as needed to aid others in development of Quality System Documentation.
Initiate and track all CI projects.
Supervises/Guides/Trains all positions within the organization.
Main customer base: LEAR, Johnson Controls
Reason for leaving: Plant Closure
Plastic Systems, LLC.
Swartz Creek, MI
05/2007 - 03/2008
Quality Manager/Management Representative
Essential Functions:
Oversee all activities of Quality Department to support Mfg./Engineering related to Plastic Injection molding for the automotive industry. Responsible for Quality./Engineering issues on new and existing product: quality standards on new tech. development. Business planning.
Responsible for Quality/Engineering issues related to new and existing product: quality standards on new technological development, Business planning.
Responsible for Quality Dept. Profit and loss measurables, Responsible to Develop, Implement and Manage ISO 14001 & TS 16949/2002compliance & CI activities. Manage Int./External Customer activities related to Quality & Engineering issues and overall customer satisfaction in terms of product quality, Development & Implementation.
Develop and Implement Data collection, analysis and production feedback system.
Interface with customers & suppliers relevant to quality requirements.
Responsible for development, implementation & maintenance of document & data control per TS/ISO 16949 requirements.
Perform Internal and Supplier Quality System Audits. Assist with A.P.Q.P., P.P.A.P. Run at Rates & C/A reports,
Blueprint knowledge.
Champion for Internal and External Continuous Improvement activities.
Performs Staff Training by conducting workshops & training exercises as needed to aid others in development of Quality System Documentation.
Initiate and track all CI projects.
Supervises/Guides/Trains all positions within the organization
Main customer base: GM, FORD, LEAR, Johnson Controls
Reason for leaving: Plant Closure
ITW Plastec
Shelby Township, MI
08/2005 - 05/2007
Quality Manager/Management Representative
Essential Functions:
Oversee all activities of Quality Department to support Mfg./ Engineering related to Plastic Injection molding for the automotive industry. . Responsible for Quality./Engineering issues on new and existing product: quality standards on new tech. development. Business planning.
Responsible for Quality/Engineering issues related to new and existing product: quality standards on new technological development, Business planning.
Develop and Implement Data collection, analysis and production feedback system.
Interface with customers & suppliers relevant to quality requirements.
Perform Internal and Supplier Quality System Audits. Assist with A.P.Q.P., P.P.A.P. Run at Rates & C/A reports,
Blueprint knowledge.
Champion for Internal and External Continuous Improvement activities.
Performs Staff Training by conducting workshops & training exercises as needed to aid others in development of Quality System Documentation.
Coordinate quality department efforts to meet customer, business unit and enterprise guidelines
and requirements.
Provide leadership in achieving all customer Quality System Requirements.
Represent the business unit as the TS 16949/2002 and/or ISO 14001 Management representative.
Responsible for Quality Dept. Profit and loss measurable.
Responsible to Develop, Implement and Manage TS 16949/2002 & ISO 14001 & compliance.
Manage Int./External Customer activities related to Quality & Engineering issues and overall customer satisfaction in terms of product quality, Development & Implementation.
Provide leadership in achieving all customer Quality System Requirements.
Coordinate activities in adherence to customer specific program requirements.
Set example and enforce safety practices. Participates in the investigation of safety incidences and
identification and implementation of prevention strategies for future reoccurrence
Meet with colleague(s) when necessary to coach, counsel, or confront issues. Seeks resolution that
reinforces Company standards, values, guidelines and policies.
Provide stewardship to quality team members.
Maintain liaison with the customer and other concerned parties on quality matters related to
contract requirements and responsibilities.
Coordinate collection of QOS data.
Provide reports reflecting the quality status and assure actions necessary to obtain product
conformance at the lowest cost. Assures reporting is accurate and timely.
Define, communicate and verify understanding of customer expectations.
Develop and implement initiatives that involve colleagues in problem solving at the most
appropriate levels.
Establish and maintain control of manpower, costs, facilities, equipment and budgetary allocation.
Coordinate with manufacturing, engineering, quality, finance, materials and HR to achieve
profitability and customer satisfaction expectations.
Organizes and leads cost reduction and cost avoidance programs thorough TAPS.
Plan, publish and effect a competent quality assurance organization and system for a unit
compatible with the unit’s product and total organization.
Provide for the effective awareness and understanding of quality performance for all employees
Main customer base: Autoliv, ITW, GM, LEAR, Johnson Controls
Reason for leaving: Plant Merger/Closure…Moved to Mexico
Pates Floor Finishing
Flint, MI
11/2004 - 8/2005
Project Manager
Essential Functions:
Responsibilities: Develop Contract Review, Purchasing, Material Control, Accounts Payable/Receivable Systems to ensure customer’s requirements, needs and expectations are met.
Oversee the conformance of the entire operation to the Quality System Standards.
Work with the Executive Team in all aspects of general business requirements to ensure customer satisfaction.
Reason for leaving: Contract/Project Completed
Genesee Packaging Inc.
Flint, MI
10/03 - 11/04
Corporate Quality Manager
Essential Functions:
Maintains Quality System to ensure customers requirements, needs and expectations are met.
Work with the Executive Team in all aspects of general business requirements
Schedules and performs Internal quality system audits & provides executive .staff with summary of all audits.
Ensures Procedures are followed, updates Quality System documentation.
Ensures Quality training needs are identified, met and are effective.
Ensure training at all levels.
Conducts FMEA Workshops.
Initiates and tracks all PPAP paperwork for all contracts.
Aids in the implementation of new parts/assemblies to insure smooth start of production.
Develops and maintains staff necessary to carry out responsibilities within corporation and budgetary guidelines.
Interface with customers to ensure Quality in products and service.
Serve as member of the Quote Feasibility Team.
Participates in all External Audits.
Performs Staff Training by conducting workshops & training exercises as needed to aid others in development of quality system documentation.
Establish. & document Continuous Improvement projects.
Supervises/Guides/Trains the Following Quality Positions: 1 Quality Manager, 3 Quality Supervisors, 1 Quality System Administration
Main customer base: GM
Reason for leaving: Project Completed. Position Eliminated
Eleison, Inc.,
Brighton,, MI
10/02 - 7/03
Quality Manager/Quality Systems Manager
Essential Functions:
Oversee all activities of Quality Department to support Manufacturing of Reinforced Glass, Headliner Substrates and Complete Headliners as a supplier for Magna International.
Responsible for Quality/Engineering issues on new and existing product: as well as, quality standards on new technology development.
Responsible for maintaining positive employee relations, including fostering an open communications climate, effective resolution of employee concerns, and consistent application of company policy.
Maintain a safe working environment by ensuring compliance with all safety and environmental. Procedures and government. regulations, the use of personal protective equipment, good housekeeping practices, and safety related training.
Provide resources and support for Continuous Improvement activities including the improvement of manufacturing processes, safety, and product quality, and all other functions.
Business planning & Profit & Loss responsibility for Quality Department.
Develop Implement and Manage QS 9000 compliance and Continuous Improvement.
Manage all facets of internal/external customer activities related to Quality and Engineering issues and overall customer satisfaction in terms of product quality.
Management Representative for QS 9000, ISO/IEC 17025, TS 16949
Main customer base: GM, MAGNA International
Reason for leaving: Magna/Eleison Joint Venture. Company Sold and Relocated. Project Completed.
General Motors
Pontiac, Mi.
04/02 – 10/02
Supplier Quality Engineer
Essential Functions:
On site at supplier location (Injection Molder) to Facilitate and support all APQP and Launch Readiness functions for new facility such as machinery, tooling and staff to include,
Time-line tracking for Tooling, Design, Engineering Changes, Product Quality, Quality Systems, Staffing/Training, PPAP, Gages, Assembly fixtures, Machine Capacities, Materials, Facilities, Interior Color Harmonization and perform Run @ Rates to meet specified timing requirements for the GMT 800 (Silverado Truck) mid cycle enhancements for the 2003 build.
Reason for leaving: Contract/Project Completed.
Ontegra-Halton (Magna International-Intier)
Mississauga, Ontario
12/00 – 01/02
Launch Containment Specialist
Essential Functions:
Assist Plant and Operations Managers with implementation plan to launch new 70,000 sq. ft. facility.
Initiate and perform Human Resources, Quality, Purchasing and Administrative functions to include, interviewing, implementation of procedures, standardized work methods, record retention and training of team members.
Assist with strategic planning and implementation of T.I.A.S. (Trim Integrated Acoustical Sealing System) for GMX 210 Impala program.
Implementation of Quality system to achieve and maintain Customer satisfaction, QS 9000 registration and continuous improvement targets.
Implementation of Supplier Quality system. Conduct Internal Audits of Quality system to QS 9000 Third Edition requirements.
Main customer base: GM, FORD
Reason for leaving: Project Completed. Relocated back to U.S
Foamade Industries
Auburn Hills, Mi.
07/99 – 12/00
Quality Manager
Primary Function: Coordinate all activities related to the joint Venture between Foamade, Magna and GM related to the design and development of the patented T.I.A.S watershield to be assembled on all GM vehicles for the purpose of eliminating acoustical issues found to have occurred in the field resulting in warranty issues.
Essential Functions:
Initiate implementation of level I controlled shipping operation
Oversee and monitor development and implementation of a Standard Quality System for Shipping and Receiving Dept. to ensure quality delivery performance.
Provide inter-departmental communication between Manufacturing, Customer Service, Engineering, Scheduling and Quality Departments.
Verify accuracy of all shipments, to Include, proper labeling, timing and accuracy of ASN transmissions, Packing lists, Bill of Ladings, verify Ship Requirements to actual EDI releases, packaging specifications, shipping schedules and control of all Finished Goods inventory.
Develop and implement data collection, analysis and production feedback system.
Interface with customer relevant to quality requirements. Customer PPAP submissions to include development of Control Plans, FMEA’s and Process flow Diagrams
Internal Auditor, Team Leader for Internal and External Corrective Action Reports and Engineering Changes.
Continuous Manufacturing Audits.
Internal and External continuous improvement activities.
Main customer base: GM, FORD, MAGNA International
Reason for leaving: Project Completed. Return to Magna per joint venture agreement
Brighton Interior Systems (Magna International-Intier)
Brighton, Mi.
10/98 – 04/99
Corporate Quality Supervisor/Quality Engineer
Essential Functions:
Supervise overall operation of GP12, Level I containment.
Develop and implement data collection, analysis and production feedback system. Interface with customer & suppliers relevant to quality requirements.
Perform employee training, performance evaluations, monitor attendance and maintain employee records.
Create and edit work instructions
Perform capability studies, S.P.C. data collection & analysis.
Assist with development, implementation & maintenance of document and data control per QS 9000 requirements.
Assist with the development & implementation of Receiving Inspection.
Assist with A.P.Q.P., P.P.A.P. Submissions from Suppliers, Run at Rates & Corrective Action Reports, Blueprint knowledge.
Internal and external continuous improvement activities.
Main customer base: GM, FORD
Reason for leaving: Initial Project Completed. Reassigned to Foamade Industries to oversee GM/Magna/Foamade joint venture for new design development
General Motors
Pontiac, Mi.
11/96 – 10/98
Supplier Quality Engineer/Containment Specialist
Essential Functions:
On site at supplier location (Automotive Interior Thermoforming) to Facilitate and support all
APQP and Launch Readiness functions for new facility
Machinery, tooling and staff to include,
Time-line tracking for Tooling, Design, Engineering Changes, Product Quality, Quality Systems, Staffing/Training, PPAP, Gages, Assembly fixtures, Machine Capacities, Materials, Facilities, Interior Color Harmonization and perform Run @ Rates to meet specified timing requirements for the GMT 800 mid cycle enhancements for the 2003 build.
Reason for leaving: Initial Project Completed. Reassigned to Magna to oversee joint venture for Quality System and new design development.
Education:
Major: Social Administration
Mott Community College
MI
Major: Executive Office Specialist
Baker College
MI
Major: SPC Quality Improvements
Baker College
MI
Certificates and Licenses:
*TS 16949 Auditor Certification
*ISO 9001;2000 – Auditor Certification, MMTC
*8 Disciplines of Effective Problem Solving, Magna International, MI
*Internal Auditing Certification, Eastern Michigan University, MI
*PFMEA Certification, Magna International, MI
*A.P.Q.P. Training, Magna International, MI
*PPAP Training, Magna International, MI
*Train the Trainer, Mott Community College, MI
Skills and Abilities:
Twenty years of Manufacturing and Quality related experience in automotive environment including seven years within the OEM and TIER 1 sector as a Launch Containment Specialist (General Motors Supplier Quality/Magna International Launch Specialist and Quality Systems Development/Trainer).
Proficient in computer applications, such as: Microsoft Word, Excel, Power Point, etc.
Strong back ground in all ISO 9000, TS 16949/ISO 2001, ISO 14001, 17025
Expert in Problem Solving methodologies, Lean Manufacturing, Assemblies and Continuous Improvement methodologies.
Knowledge of Quality tools: SPC, Pareto Analysis, Gage R & R, Capability Studies, PFMEA’s, Control Plans, Etc..
Strong Team building and Cross Functional skills.
Honors and Activities:
Numerous Successful Launches related to new and consolidated facilities to include the unprecedented Launch of a new Magna facility (70,000 sq. ft). where TS 16949 Certification was obtained within six months of launch with "0" non-conformances. Design/Launch Team member in association with patent produced between Foamade Industries, GM and Magna International …..T.I.A.S (Trim Integrated Acoustical Sealing System) to eliminate penetration of air, dust, water, noise, etc. through the door panel assemblies. Success of design and Development related to Initial build led to the redesign of Twenty nine vehicle platforms around the world.
2001 Inductee into the “WHO’s WHO in The Automotive Industry”. Prestigious Award provided by GM and Magna International for Performance, Dedication, Commitment to Cost/Quality.
Notes and Other Information:
Reference Letter provided by Magna Intl: Karl Schmied
Mrs. Jackson has rated an overall mark of very good in the following work areas:
1. Quality - The accuracy, thoroughness and acceptability of work performed.
2. Productivity; The efficiency of work produced in a specified period of time.
3. Job Knowledge; The practical / technical skills and information used on the job.
4. Reliability; The extent to which she can be relied upon, regarding task completion and follow up.
5. Availability; The extent, to which she is punctual, observes prescribed breaks & the attendance policy.
6. Independence; The extent of work performed with little or no supervision.
7. Creativity; The extent, to which she provides ideas, finds new & better ways of doing things.
ADDITIONAL REFERENCES AVAILABLE UPON REQUEST
Contact this candidate