Resume

Sign in

Customer Service Microsoft Office

Location:
Denver, Colorado, United States
Posted:
January 27, 2017

Contact this candidate

Keith Story

**** ******* ******

Denver, CO *****

(310) ***-****

acyh57@r.postjobfree.com

Skills

Work History

Business Development

Operational Assessments

Cross Functional Team Expert

Employee Development

Brand Management

Business Process Mapping

Charismatic Relationship Manager

Project Finance

Expedient Assimilator

Microsoft Office Suite

Relevant Attributes/

Languages

Load to Ride Transportation Inc.,

Denver, Co

Logistics Analyst March 2016 – present

Mapped process activities to desired outcomes to rectify operational inefficiencies

Conducted interviews with key business users to collect information on business processes and user requirements

Analyze supply chain processes to maximize customer satisfaction and minimize cost

Excel at cross functional team communication to implement positive change.

Developed a set of metrics derived from raw company data to track improvements in organizational efficiency

Excellence in customer service, 2nd layer of client escalation management

HOM Solutions Inc.,

Denver, CO

Director of Customer Service November 2015 – March 2016

Project Lead April 2013 – November 2015

Project Expert January 2012-April 2013

Overall responsibility for all financial and business operations within the service center.

Develop and foster enduring relationships with large enterprise customers, store associates and in house customers to deliver consistently high levels of satisfaction

Adaptability, implement personal strategies, multi-team planning to proactively attend to and anticipate needs of the customer and work-flow improvements

Process, utilize the process structure to maintain customer interactions, data/project integrity improve metric efficacy,

Sub-Contractor maintenance, working side by side with senior level management to ensure compliance with regulations, and documentation guidelines.

Dedication to service, zealous commitment to end-user resolution and the highest levels of service as a result of employee accountability

Forecasting, leverage strong analytical skill set, report construction, analysis, set capacity benchmarks to make impactful financial decisions

Public speaking - clearly convey company expectations through structured meetings and large group communication

Power User, liaison for cross functional teams – relay needs of the end user via the UI to ISD/IT teams, participate in testing solutions, train non IT personnel in usage of solutions

Leadership – successfully managed up to 14 team members, 70 external contractors 1000 concurrent projects to surpass company objectives.

Home Depot U.S.A.,

Tempe, Arizona September 2006 – March 2010

Denver, Colorado March 2010 – May 2011

Special Services Supervisor/Specialty Supervisor/Associate

Associate Development, track, identify needs with metrics, recognize and deploy actionable game plans for process development, facilitate training, perform file analysis and operating procedure analysis, training exercises, learning, education to enhance customer service, selling skills and relationship building, assimilation of new associates into the company and store best practices, size of staff 13 persons

Timely, deliver all goals, direction, information, training and tasks efficiently to keep all team members informed, proven ability to analyze business needs and create unique recommendations to address them in a time conscious manner

Forecasting, scheduling, staffing according to the needs of the business, sales projections and present trend, utilizing business root cause analysis to make proper recommendations

Customer service, field in-bound calls, customer escalation calls, point of contact for vendor/installer complaints, establish streamlined management process between all parties to retain the best clientele and deliver superior customer service

Ordering, purchasing product to create unique selling events, and maintain full in-stock level advantage, purchase order follow up and reconciliation

Managing installation service programs, vendor coordination, installer coordination, customer satisfaction, full vendor to client interface

Accountability, deliver astonishing customer service by holding associates accountable to standards, metrics expectations and given tasks

Hiring, conducting recruitment interviews/screening in order to hire the best talent, application/recruiting process familiarity, assist with maintenance of HR systems

Media Consulting, worked in tandem with Public Relations team to drive sales and exposure through public outreach, recorded and live television/media demonstrations

Inventory successes, implemented practices to which minimized department shrink to 0.2 percent of total sales creating the lowest inventory loss in the district

Met and succeeded store sales goals by 6% or more for one year straight as a member of the special services team

Los Angeles County Board of Supervisors, Los Angeles, CA, May 2006 – August 2006

Executive Office Intern

America’s Discount Tire Co., Tire Technician

Carson, CA, April 2005 – August 2005

Tempe, AZ, August 2005 – December 2005

Proven Ability to Manage Multiple Teams

Peer Mediator

Student - Athlete Scholar

Philanthropy

Education

Highly Proficient in Microsoft Office Suite: Word, Excel, Access, PowerPoint

Proficient in SPSS, Statistical Package for the Social Sciences

Proficient in Adobe Products Photoshop, Illustrator

Familiarity in Kronos, C++, Java, HTML, SQL, MatLab

Intermediate Spanish

Mile High United Way – Emerging Leaders Counsel (Young Professionals) Steering Committee Member

Greater Park Hill Community Member

Arizona State University, Tempe, Arizona

Bachelor of Arts, Major: Psychology, Emphasis: Influence

Minor: Communications, Emphasis: Persuasion

Valley Christian High School, Cerritos, California

High School Diploma



Contact this candidate