Customer Service Manager

UMAR IQBAL

**** ***** ***, ****** *, NY **** * USA

Ce l l : +1-631-***-*-*** ema i l : uma r i qba l@ho tma i l . com Marital Status: Married United States Permanent Resident DOB: 09/14/1970 Background Summary

A highly experienced manufacturing professional, with over 22 years of extensive experience in diverse projectswithin Retail, Aerospace, Medical and Industrial sectors.

Expert in forming and leading cross-functional teams in multidiscipline organizational environment, delivering successful manufacturing projects from fabrication, machining and assembly.

Result driven Manager with exceptional communication, interpersonaland rigorous problem solving skills. Core Competencies

Marketing Prototype Design Contract Administration QA/QC

Risk Management Configuration Management Stakeholder Management Portfolio Management

Root Cause Analysis Continuous Process Improvement Testing and Commissioning Blue Print Interpretation Education

Certificate in Statistical Process Control

Farmingdale State University 1996

Undergraduate Coursework in Science and Math

Botvids Gymnasium (Stockholm) Sweden 1991-1993

Associate Degree/diploma

Technical Institute of RR (Lahore) Pakistan 1989-1991 Professional Experience

Production Manager (Aug 2013 – Nov 2016)

Scott Precision Inc. Bohemia NY

Lead teams of experienced machinist and assemblers in part production and assembly line on major in house machine design projects. I provided expert guidance on modification and development of production prototype machines and parts using CNC programming onBridgeport EZ Track.

Accomplishments

I created work operation sheets for parts manufacturing which decreased production time by 50%.

I performed root cause analysis on Profile Grinding process and rectified legacy operational issues.

I modified production phases on the assembly line which resulted in 100% increase in overall production. Owner (Feb 2002–June 2014)

Oakdale Village Market, Inc. Oakdale, NY

As part owner I managed the retail store with annual revenue in excess of US $2 million. I was solely responsible for buying, selling, product marketing, human resource and customer service. I managed inventory using QuickBooks Intuit. Accomplishments

Successfully implicated negotiation skills to improve business revenue.

Successfully managed to sustain positive sales revenue for 15 years by means of superior customer service. Machinist (May 1997 – Oct 1999)

L & M Machinery Inc. Ronkonkoma, NY

I was a key member of research and development team. I was responsible was prototype precision machining and grinding for manufacturing of medical instruments.

Machinist (June 1994 – Mar 1997)

Laumann Manufacturing Corp. Ronkonkoma NY

I worked as a first class machinist in the manual machining department for aerospace parts manufacturing. Accomplishments

I achieved highest production output in my department involving parts with complicated compound angles. Computer Skills

AutoCAD,EZ Track,QuickBooks Intuit, Microsoft Project, Word, Excel, Power Point and Visio Languages

English – Full professional proficiency Swedish – Moderate Professional proficiency Urdu – Full professional proficiency Spanish – Limited professional proficiency References

Craig Block

CEO, Scott Precision Inc. Bohemia, NY

******@**************.***

Imran Latif

Senior Project Manager

Brookhaven National Laboratory, Upton, NY

******@***.***

Naseer Bukhari

Senior Program Manager

Boeing Company

**********@***.***

Ken Regensburg

Detective, Suffolk County Police Dept

4th Precinct, Badge#1112

*******.**********@***************.***

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