Customer Service Sales

Rammy E. Et-Tawil

**** ********* *****, **** ******, AL 36693 251-***-**** ********@*****.***

Summary

Dynamic sales professional with more than ten years’ experience boosting probability and performance through high impact sales. Notable success building relationships with clients while overcoming challenging obstacles. Consistently exceed challenging sales objectives.

Areas of Expertise

Conflict Resolution

Customer Loyalty

Negotiation

New Project Introduction

Sales Cycle Management

Revenue Growth

Professional Experience

Ken’s Car Tunes

Mobile, AL, April 2007 to Present

Assistant Manager

● Provide personalized customer service in car audio and video equipment to clients daily.

● Supervise a team of six support staff to accomplish daily and ad-hoc tasks in support of business operations.

● Develop standardized invoicing procedures, recruitment systems, and work production processes to streamline workload.

● Balance accounts and post entries at the end of each business day.

● Successfully organize and manage daily operations to meet a weekly sales goals.

● Manage post-sale customer relations to ensure product satisfaction.

● Promoted to Assistant Manager in June 2010 from Retail Consultant position. Circuit City

Mobile, AL, February 2004 to March 2007

Retail Sales Consultant

● Provided personalized customer service and consumer education on a wide variety of electronic and home entertainment products.

● Maintained marketing and sales displays daily.

● Increased my sales volume by over 150% in less than three years.

● Received sales person of the month three times during my tenure. Education

B.S. Business Management, University of South Alabama, Mobile, AL, 2008 Emphasis in Business Administration and Marketing

(References available up request)

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