Customer Service Administrative Assistant
Resume:
Ingrid Thomas-Parsons
***************@*****.***
Objective
Seeking a challenging position with a growth-oriented organization where my skills, knowledge and hands-on experience will be fully utilized.
Summary of Skills
Proficient in writing and handling business correspondence
Proven ability to organize personal work priorities
Competent at filing and updating records
Adept at making travel and accommodation arrangements
Working knowledge of bookkeeping tasks
Solid knowhow of general office procedures
Demonstrated ability to work independently and as part of a team
Able to type at least 50 WPM
Excellent organizational skills
Expert in handling office equipment including copiers and fax machines
Internet savvy with a proven expertise in using MS Office applications
Excellent customer service orientation
Special talent for researching and analyzing data effectively
Exceptional attention to detail with proven interpersonal skills
Strong ability to use standard business software and applications
Demonstrated ability to remain self-motivated at all times
Able to manage stress timely and effectively
Flexible in working hours
Professional Experience:
ITT Technical Institute, Richmond, VA
Administrative Assistant 9/2006-9-2016
Created and maintained computerized and paper records for all students.
Audited files to ensure that each record contained all necessary documentation.
Requested, tracked and followed up on high school/GED transcripts.
Fulfilled transcript requests for all ITT’s students.
Administered admissions test for prospective students.
Assisted with graduation ceremonies, including auditing students’ progress, and ordered diplomas
Processed requests for student status change and official transcripts.
Collaborated with program chairs, dean and representatives to register student for classes.
Registered then active and future students for appropriate classes.
Provided guidance to students with respect to class schedules.
Performed degree audits to ensure students met program requirements and approved graduation eligibility.
Distributed mail to respective departments.
Relieved the marketing secretary for lunch breaks
Education Secretary 2002-2006
Drafted and executed all correspondence for campus departments
Maintained all student files and correspondence in compliance with state and federal regulations.
Provided customer service to over five hundred students, faculty, and staff as well as being a liaison between the student body and the Education Department.
Provided administrative support for the offices of the Academic and Associate Dean
Prepared all education documents and paperwork for annual audits,
Administered and recorded results of admissions entrance test in compliance with state and federal regulations.
Named employee of the quarter three times.
Law Offices of Peter G. Angelos, P.C
Administrative Assistant 2000-2001
Processed all paperwork for partners, associates, and their staff.
Assisted in preparation of court documents for pending cases for attorneys.
Assisted attorneys’ staff with research projects and evidence presentation for court appearances.
Heavily interaction with clients both in person and via correspondence.
Researched and assisted in resolution of client concerns over the duration of their case.
Organized and managed records of all closed, ongoing, and newly filed lawsuits.
Performed data entry duties as well as special projects when needed.
Global Business Institute
Assistant to Financial Aid Director 1998-2000
Maintained accurate records of student attendance and initiate paperwork to document actions taken against delinquent students.
Managed administrative support and the office of the Financial Aid Director.
Created and recorded correspondence.
Researched and assisted students with resolution of administrative issues.
Aided students with financial aid paperwork.
Educational Experience
Global Business Institute
Dean’s List and Attendance Honors Received
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