Administrative Assistant Customer Service

OCHIE Y. ORTEGA

************@*****.*** / # 858-***-****

https://www.linkedin.com/in/ochie-ortega-5b0158bb

Summary

Energetic Administrative Assistant with 9-year experience in high-level executive support roles. Organized and professional. Committed to delivering high-quality results with minimal supervision.

Microsoft Office proficiency – Excel, Word and Powerpoint.

Meticulous attention to details and results-oriented.

Self-starter, self-directed and very resourceful.

Works under tight deadlines, professional and mature.

Dedicated team player with strong interpersonal skills.

Schedule management, mail management and meeting planning.

Experience

Administrative Assistant 10/2007 to 10/2016

HP Inc San Diego, CA

Received merits/recognitions for strong attention to detail, exemplary customer service and team-player attitude.

Managed/maintained calendar for Executives, scheduled meetings and conference rooms.

Recorded and transcribed meeting minutes efficiently.

Arranged travel reservations and hotel accommodations for Executives.

Designed electronic file systems, maintained electronic and paper files efficiently with increased office organization and workers database protocols.

Organized, faxed and scanned documents which created more efficient work space for the team.

Dispersed incoming mail to correct recipients throughout the office.

Created weekly and monthly reports and presentations.

Properly routed agreements, contracts, POs and invoices through the signature process.

Received and screened high volume of internal and external communications and emails.

Managed daily office operations and maintenance of equipment.

Ordered and managed office supplies, catering/party supplies.

Successfully coordinated/executed department functions and big/special events.

Planned and executed all aspects of a large group’s major office moves.

Processed employees’ I-9 Document Verifications for employment qualifications in the U.S.

Arranged new recruits’ interview appointments and travel reservations.

Education

Bachelor of Science: Management, Laguna College of Business and Arts, Calamba, Laguna, Phils.

Coursework in Human Resource Management and Business Administration

Secretarial Graduate: Laguna College of Business and Arts, Calamba, Laguna, Philippines

Student Council President; Top 5% of class

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