Computer Operator Help Desk

EMMANUEL FEQUIERE

*** ******** **

Hendersonville, TN 37075

Cell 407-***-****

Email: **********@*****.***

SUMMARY:

20+ years’ experience monitoring and processing batch cycle flows

20+ years of strong problem solving skills, troubleshooting and solving all sorts of abends

20+ years’ experience using CA7/CA11 creating MVS/JCL/ procs, DB2, manual restarts, adding overrides

20+ years’ experience using TSO/ISPF/SDSF, IBM Utilities

20+ years’ experience working on a mainframe platform performing

Activities involving setting up and running batch processes / cycle flows, on z/OS Processes

5+ years’ experience processing Backups/Restores as required on AIX/UNIX and AS400 platforms

3+ years Supervisory experience of up to 30 people

2+ years experience manipulating servers files and Data

Process Accounts payable, receivable, general ledger, payroll

EXPERIENCE:

BNY Mellon Nashville, Tennessee May 2014 - August 2016

Computer Operator Specialist

First level support, analysing problems, and escalate if necessary

Act as a helpdesk and liaison between various departments, and supporting DBA's, Applications, Tech support, Scheduling

Responsible for monitoring, controlling, operating, troubleshooting abends in a multiplex systems environment, meet SLA's

Using Enterprise Distributed system, Mainframe system, Remedy, BMC ControlM, ControlO, meet print duties

Sets up and runs adhoc jobs, triggers batch schedules in CA WA Workstation (ESP)

AMICA Mutual Insurance Lincoln, RI, 02865 April 2012 - June 2013

Computer Operator Specialist

First level support, analysing problems, and escalate if necessary

Act as a helpdesk and liaison between various departments, and supporting DBA's, Applications, Tech support, Scheduling

Responsible for monitoring, controlling, operating, troubleshooting abends in a multiplex systems environment, meet SLA's

Using Enterprise Distributed system, Mainframe system, Remedy, BMC ControlM, ControlO, meet print duties

Experience with numerous software and hardware utilities: MVS, TSO/ISPF, JCL, PROCS, VSAM, CA7, CA11, CA11 restarts, Scheduler, Utilities

HMC systems and IPL processes regularly, using scheduling package controlM, CA7, CA11, manual restarts, adding overrides, using Abend-Aid, File-Aid

Running batch processes/ cycle flows on z/OS

Scripting PROC, MVS/JCL, documentation

Dell/Perot of Providence, RI. 02903 01/2010 - 03/2012

Data center associate specialist

Anchorage of monitoring and troubleshooting multiple applications on various systems.

Serve as a helpdesk, liaison and facilitator between all business units to assist in addressing and resolving IT issues, meet SLA's.

Monitoring and performing problem analysis and troubleshoot abend resolutions on various program errors. Identifies, isolates, and resolves problems. CA7 and CA11 Scheduling Tools and applications.

Microsoft Windows/XP, performing I/O (tape and print) duties when appropriate

Using Expeditor, Abend-Aid, File-Aid, SCLM

Experience with numerous software and hardware utilities: MVS and XA, TSO/ISPF, JCL, PROCS, CLIST or Rexx EXEC in the SYSPROC or SYSEXEC data sets, VSAM, CICS, NDM, Lotus Notes, UNIX, CA7, CA11, CA11 restarts, Scheduler, File aid, Transmission Protocol(NDM), IBM Utilities, Windows, OS/390 Mainframe Systems, SUN Solaris, HP Tandem, Production Control Scheduling, Veritas Net backup Administration, WMS,

Microsoft Windows/XP, performing I/O (tape and print) duties when appropriate

Running batch processes/ cycle flows on z/OS

Scripting PROC, MVS/JCL, documentation, manupulating servers, analizing data

Owner Operator of EWC Financial Longwood, FL 32750 11/2007 - 05/2008

Nationwide Income Tax Services, Financial Services

Owner Operator of EWC Marketplace Orlando, FL 32739 01/2008 - 11/2009

General Merchandises

Convergys Corporation Lake Mary, FL 08/1996 - 11/2007

Production Control Coordinator

Anchorage of monitoring and troubleshooting abend resolution on the mainframe system

Possess excellent documentation skills and willingness to share knowledge/mentor others

Running batch processes cycle flows on Mainframe z/OS, AIX/UNIX and AS400 platform

Possess excellent JCL skills

AIX Veritas Net backup Administration, WMS, Windows/XP, FDR backup, performing I/O (tape and print) duties where appropriate

Excellent experience scripting MVS/JCL PROCS, and documentations

Experience with automate Scheduler

Process Account payable, receivable, general ledger, payroll

Multi-tasking oriented, User assisted technology help desk. Serve as a liaison and facilitator between all business units to assist in addressing and resolving IT issues

Monitoring and performing problem analysis and troubleshoot abend resolutions on various program errors. To include creating/revising PROCS and Documentations, and meet SLA's

Microsoft Windows/XP, performing I/O (tape and print) duties when appropriate

Knowledge of applications and systems, including high speed Printer, tape library processing, server support, IMS, DB2, CICS, OMEGAVIEW, Omegammon,

Data Center Real User monitoring, Server Vantage, Service Manager, and general office applications. Using Expeditor, Abend-Aid, File-Aid, SCLM

Experience with numerous software and hardware utilities: MVS and XA, TSO/ISPF, JCL, PROCS, CLIST or Rexx EXEC in the SYSPROC or SYSEXEC data sets, VSAM, CICS, NDM, Lotus Notes, Microsoft Word, ROSCOE, CA7, CA11, Scheduler, File aid, Transmission Protocol(NDM), IBM Utilities, TCP/IP, VMS, VM, TLMS, AS400, ICOMS, I-SERIES, UNIX, Windows, OS/390, LAN/WAN, Mainframe Systems, SUN Solaris, IBM mainframe LPAR, Production Control Scheduling, Lotus Notes

Universal Studios of Florida, Orlando, FL 1990-1996

Supervisor of Merchandise

Supervised up to 30 cashier clerks, and up to three stores at a time, Handled scheduling duties for various shifts, and daily activities to include stock inventory.

In charge of and handle large sums of money, including counting, transporting, and depositing full bags of currencies daily, and have never lost or misplaced and funds.

Making recommendations for hiring and terminating of clerks.

Performing problem analysis on cash registers

Blue Cross and Blue Shields Newark, NJ 1986-1990

Systems Analyst

Anchorage of monitoring and troubleshooting multiple applications on various systems. Possess excellent documentation skills and willingness to share knowledge/mentor others

Multi-tasking oriented, User assisted technology help desk. Serve as a liaison and facilitator between all business units to assist in addressing and resolving IT issues. Possess excellent JCL skills. Lotus Notes

Monitoring and performing problem analysis and troubleshoot abend resolutions on various program errors. To include creating/revising PROCS and Documentations, and meet SLA's

Experience with numerous software and hardware utilities: MVS and XA, TSO/ISPF, JCL, PROCS, CLIST or Rexx EXEC in the SYSPROC or SYSEXEC data sets, VSAM, CICS, NDM, Lotus Notes, UNIX, Microsoft Word, ROSCOE, CA7, CA11, Scheduler, File aid, Transmission Protocol(NDM), IBM Utilities, TLMS, AS400, ICOMS, I-SERIES, Windows, OS/390 Mainframe Systems, SUN Solaris, IBM mainframe LPAR, Production Control Scheduling, Veritas Net backup Administration, WMS, LAN/WAN, Windows/XP, FDR backup, performing I/O (tape and print) duties where appropriate

Assisted with testing disaster recovery. System/370 and System/390, MVS/XA, VM/ESA, 3270 terminals

Abraham & Straus Brooklyn, NY 1977-1987

Technical Support Specialist

Anchorage of monitoring and troubleshooting multiple applications on various systems. Possess excellent documentation skills and willingness to share knowledge/mentor others

Multi-tasking oriented, User assisted technology help desk. Serve as a liaison and facilitator between all business units to assist in addressing and resolving IT issues. Possess excellent JCL skills. Lotus Notes

Monitoring and performing problem analysis and troubleshoot abend resolutions on various program errors. To include creating/revising PROCS and Documentations, and meet SLA's

Experience with numerous software and hardware utilities: MVS and XA, TSO/ISPF, JCL, PROCS, VSAM, CICS, NDM, Lotus Notes, ROSCOE, CA7, CA11, Scheduler, File aid, Transmission Protocol(NDM), IBM Utilities, TLMS, ICOMS, OS/390 Mainframe Systems, SUN Solaris, IBM mainframe LPAR, Production Control Scheduling, Veritas Net backup Administration, WMS, Windows/XP, FDR backup, performing Computer operator duties to include I/O (tape and print) when appropriate

Supervised the weekend shift for one year, oversaw the print pool department also. Promoted to tech support, performing problem analysis on hardware and software in person and by phone lines. System/370 and System/390, MVS/XA, 3270 terminals.

Education

2013 Lynda.com Online

Course Study: Database Administration

2007 Convergys Corporation

Unix part 1 &2: Intro & Advanced topics for users

C in 21 days: 1 week 1

COBOL refresher course

Windows 2000 Professional MCSE

E-Commerce: Lowering your business costs

Internet Marketing: E-Business

1982 New York University

Course Study: Business Management

1977-1979 PSI Programming Institute

Computer Science

Assembler language, COBOL, RPGII

Contact this candidate