Customer Service Sales
Resume:
Victor I. Torres
Garfield Heights, OH, 44125
*********@******.***
Experience
Lowe’s Home Improvement
Date: 01-08-2000-Current
Sales Manager
Operating a $28million dollar Big Box retailer with $1 million growth in sales since 2012.
Areas under my jurisdiction are as follows, Plumbing, Appliances, Kitchen Cabinets, Home Organization, Building Materials, Lumber, and Commercial (Pro) Business
Customer focused award winner over 20 times, given by Lowe’s Corporate for Superior Customer Service levels
Double digit comp club two times in the past five years and achieved forecast five out of five years.
Locations within Lowe’s I have worked at, Brooklyn, Bedford Heights, and Rocky River currently out of 17 years.
Roles: Merchandising, B2B Pro Business, Customer issues and opportunities, Daily Business, Shrink and Loss, Financials, Staffing
Education
Cleveland State University
Date
09-1997
12-2003
Downtown Cleveland Campus
B.A. Arts and Sciences
TESOL Certification
Minor in Education and History
Courses in Macro and Micro Economics
Esperanza scholarship for young Hispanics
2.8 GPA
Deans List 1999, 2001
Skills
Languages
Fluent in Spanish and English
Technology
Proficient in Microsoft Office, Word, Excel, Powerpoint, Internet Explorer, Twitter, Social Media, Apple Based Operating Systems
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