Customer Service Medical
Resume:
Staci Rose
**** *********** **, ****** ******* CA 95670
*********@*****.***
SUMMARY OF QUALIFICATIONS
Highly motivated, dependable professional with a commitment to providing the highest level of quality and consistency. Experienced working in a customer service environment along with outbound call center experience. Additional skills include:
Ability to provide courteous and appropriate care and concern while interacting with patients and staff while maintaining confidentiality (HIPAA) of patient care and history
Skilled in typing 55wpm, data entry, 10 key, record keeping
Ability to use appropriate medical terminology when taking messages and communicating with staff
Perform medical administrative tasks precisely and knowledgeably using computerized medical management software, handle patient scheduling, completion of insurance claim forms and obtain managed care referrals and pre-certification
Proficiently create and edit documents, spreadsheets, and databases via knowledge of Microsoft Office 2007, PowerPoint, Word, Access, Outlook and Excel
EDUCATION
A.A., Medical Office Administration, Heald College, Rancho Cordova, CA 2011
PROFESSIONAL EXPERIENCE
VA Medical Center, Mather, CA. 2009
Internship
Sterilized and vacuum packed surgical equipment according to government regulations
EMPLOYMENT HISTORY
State of California, Sacramento, CA 2008-2009
Seasonal Tax Clerk
Spherion/Trendwest, Sacramento, CA 09/2006-01/2007
Telemarketer (Outbound Calls)
Folsom Premium Outlet, Folsom, CA 07/2005-06/2006
Customer Representative/Custodian
Interacted with outlet customers to survey quality of customer service
CAM Center, Kokomo, IN 2002-05/2005
Front Desk Receptionist
Cam Inc. is s non-profit individual and family social services center. I assisted in maintaining a job posting board, along with providing emergency shelter information for the homeless. I answered questions and provided resources for the medically indigent, additional duties included:
Scheduling appointment for the center director
Faxing documents, running photo copier, answering multi-phone line
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