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Customer Service Medical

Carmichael, California, United States
January 26, 2017

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Staci Rose

**** *********** **, ****** ******* CA 95670



Highly motivated, dependable professional with a commitment to providing the highest level of quality and consistency. Experienced working in a customer service environment along with outbound call center experience. Additional skills include:

Ability to provide courteous and appropriate care and concern while interacting with patients and staff while maintaining confidentiality (HIPAA) of patient care and history

Skilled in typing 55wpm, data entry, 10 key, record keeping

Ability to use appropriate medical terminology when taking messages and communicating with staff

Perform medical administrative tasks precisely and knowledgeably using computerized medical management software, handle patient scheduling, completion of insurance claim forms and obtain managed care referrals and pre-certification

Proficiently create and edit documents, spreadsheets, and databases via knowledge of Microsoft Office 2007, PowerPoint, Word, Access, Outlook and Excel


A.A., Medical Office Administration, Heald College, Rancho Cordova, CA 2011


VA Medical Center, Mather, CA. 2009


Sterilized and vacuum packed surgical equipment according to government regulations


State of California, Sacramento, CA 2008-2009

Seasonal Tax Clerk

Spherion/Trendwest, Sacramento, CA 09/2006-01/2007

Telemarketer (Outbound Calls)

Folsom Premium Outlet, Folsom, CA 07/2005-06/2006

Customer Representative/Custodian

Interacted with outlet customers to survey quality of customer service

CAM Center, Kokomo, IN 2002-05/2005

Front Desk Receptionist

Cam Inc. is s non-profit individual and family social services center. I assisted in maintaining a job posting board, along with providing emergency shelter information for the homeless. I answered questions and provided resources for the medically indigent, additional duties included:

Scheduling appointment for the center director

Faxing documents, running photo copier, answering multi-phone line

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