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Customer Service Management

Location:
United States
Salary:
Neg
Posted:
January 26, 2017

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John Darring Jr.

**** ******* *****

Atlanta, GA 30349

(404)-***-**** (Mobile)

acyh0s@r.postjobfree.com

Profile Overview

Highly-motivated, self-directed Professional who performs operational and management responsibilities with outstanding results. Skilled in Data Analyst and Operations Management and able to perform key activities that bring immediate impact to the financial success of the business. Efficient in recording, interpreting and analyzing data in a fast-paced environment. Ability to support and build strong customer relationships and effective communication skills.

Areas of Knowledge and Expertise

Data and Statistical Analysis Technical Project Management

Microsoft Office-Advanced Construction Management

Problem Solving Skills Operations Management

Administration and Management Training & Coaching

Customer Relationship Management Communication Skills

Retail Management Strategic Planning

Professional Work Experience

Field Services Operations Specialist I

Goodman Networks Inc. (GNET) - Alpharetta, GA Jan 2010- December 2016

Performed data queries and prepared reports daily

Utilized Business Intelligence and Analytics systems to provide daily reports to Senior management for meetings

Analyzed and summarized financial impacts to management on all projects

Extracted and analyzed data from primary sources using statistical techniques to generate reports

Applied advanced Excel functions to generate spreadsheets and pivot tables

Collaborated with Senior management to prioritize business and information requirements

Compiled and validated data to maintain compliance with corporate standards

Construction Manager II

Goodman Networks, Inc. (GNET) - Alpharetta, GA Jan 2010- December 2016

Developed, managed and implemented project schedule for specific geographic/market areas

Example: Construct Drawings (CADD) to implement designs, specify and modify Blueprints to coordinate with Contractors for accuracy of placement of equipment on cell sites (At@t)

Tracked and reported project dates, status and actions weekly

Worked with Oracle, SharePoint and ADP programs to ensure that all project information is appropriately documented and secured

Consolidated construction reports and conveyed clear, accurate reporting to Project Managers and Senior Management

Coordinated site walks between RF Engineering, Tower Owners, Landlords, Market Teams, and all HQ organizations

Coordinated and resolved conflicts with Acquisition, A&E, Scoping and OM from initiation of Construction to completion

Performed the primary role of single point of contact for the project team during all project phases

Worked directly with the Director of IT Infrastructure to organize and manage technical projects

Efficiently read/understand RFDS, Construction Drawings, Modification Applications, Permits, and Lease Amendments

Developed professional expertise, applying company policies and procedures to resolve issues

Awarded with Quality Excellence Certificate 2013

Cell Technician

Goodman Networks, Inc. (GNET) – Alpharetta, GA Jan 2010- December 2016

Installed Conduit and Enclosures for AT&T growth and expansion for CNR or FTTCS.

Contributed to generating revenue for cross-functional projects: Cisco SIAD, LMU, AC/DC and Fiber

Provided support and worked on the building of cell sites across the Southeast Region (Georgia Turf)

Examples: Business as Usual (BAU) Department. (FTTCS, ETTCS, CNR, E911, PSAP, COW, LTE and Punch lists

Troubleshoot LMU to detect satellites and ensure GPS capabilities and performed Site Surveys

Ensured proper installation of equipment per AT&T engineering specification

Reviewed and presented the accuracy of site drawings and site plans with AT&T Field Engineers and built material lists

Provided daily Audit reports to management and leadership teams

Exhibited leadership skills by constantly being efficient, flexible, thorough and precise

Courier

Choice Courier – Marietta, GA April 2005- January 2010

Provided excellent customer service and communication skills for efficient pickup and delivery service

Supported customers with any issues regarding courier services, while complying with operational safety and procedures with the objective to meet and exceed customer service

Recognized for maintaining professional image with customers and being responsive to the business needs which resulted in more courier opportunities and repeat clientele for the company

Technician - Construction

Cleaver Brooks Inc. – Thomasville, GA June 2002- April 2005

Installed metal foundation; tact welding studs to metal beams; constructed roof, siding, framing

Installed boilers and accessories connected including sheet metal. Required focus to

Obtain extensive safety training which led to OSHA Certification, fork-lift Certification to ensure quality of product, safety for all team members and company property

Education

Business Marketing Candidate

Morris Brown College - Atlanta, GA 1989 – 1990

Western Governors Univ-2014- Present

Business Marketing Candidate

Albany State University – Albany, GA 1990- 1992

Construction and Design – Enhancement Course

Thomas Technical Institute – Thomasville, GA



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