Eddie Williams

CAREER CUSTOMER REP

Pittsburgh, PA 15235

acyh0g@r.postjobfree.com - 412-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Floor Care Specialist

MiracleTouch Cleaning Services - Pittsburgh, PA - December 2015 to Present All phases of floor tile and carpet care, to include stripping, waxing, carpet care, bonnet etc. Maintain a high standard appearance in all entry ways, halls etc.

Marketing assoc

CUSTOMER CONTACT INC. - Pittsburgh, PA - November 2010 to Present Conducts demographic surveys for various companies and organizations. Wholesale Sales Representative/Out of Town Install Appliance Warehouse - Pittsburgh, PA - June 2011 to November 2014 Out of town crew responsible for delivery and installation of new appliances, and disposal of old appliances. Laborer, Wholesale

Manager

BEEZ APPLIANCES - Erie, PA - April 2007 to October 2010 Responsible for opening and closing of store, appliance delivery and set up, repair and accounts receivable and payable.

Call Center Supervisor

JACKSON HEWITT TAX SERVICE - Pittsburgh, PA - March 2003 to November 2006 Responsible for all aspects of call center including production of 23 employees, timesheets tax preparation and very high customer satisfaction in an inbound environment. MARKETING ASSOC.

P.T. MARKETING - Pittsburgh, PA - March 2003 to November 2006 PITTSBURGH, PA. 15222 03/03-11/06

Business Planning, Retirement Solutions. Set appointments for various financial organization in the areas of executive compensation and business continuation with owners of businesses with a gross income of at least 10m and 25 employees.

CUSTOMER SERVICE REP

PROTOCOL - Worcester, MA - February 2000 to January 2003 Inbound outbound call center. Handled calls for various clients including Verizon, Blue Cross & Blue Shield of W. Mass., Honeywell and Dragon Industries just to name a few. Handled each call in an expediant manner to ensure minimum customer waiting. Ensured complete customer satisfaction at the completion of each and every call.

APPOINTMENT SETTER/CUSTOMER CARE

ALLMERICA FINANCIAL - Worcester, MA - April 1998 to January 2000 Inbound call center. Set appointments for various financial organization, while maintaining a high call to confirmed appointment ratio. Made follow up call to ensure attendance at seminars as well as customer satisfaction.

EDUCATION

business

WEST VIRGINIA UNIVERSITY - Morgantown, WV

SCHENLEY HIGH SCHOOL - Pittsburgh, PA

SKILLS

all phases of floor, tile and carpet care. (10+ years)

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