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Customer Service Accounting

San Diego, California, United States
January 26, 2017

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Eric O’Connor

*** ********* *****

Del Mar, CA **014


EXPERIENCE: Whole Foods Market Del Mar, CA

Cashier / Customer Service January 2016 – December 2016

•Ringing up customers quickly and accurately in a friendly manner

•Addressing any customer requests and making sure they are delighted by their visit

•Providing team leaders with assistance in all aspects of store operations

Smart Ledger Mira Mesa, CA

Business Development Manager August 2015 – October 2015

•Researching and identifying potential clients and tracking them using CRM software

•Performing accounting duties for clients with complex account structures

•Reconciling account data to third party statements and checking accounting entries

•Identify and resolve outstanding tax issues at the various state entities

•Answering phones, answering client inquiries, and general administrative tasks as needed

Team Bio Gas Perris, CA

Sales Development Representative May 2015 – August 2015

•Researching and identifying potential leads and entering leads into Filemaker Pro

•Assisting with promotional activities and providing additional ad hoc research

Minka Group Corona, CA

Temp February 2015 – May 2015

•Daily cash reconciliation and ledger bookings for accounts receivable department

•Operating in parallel accounting systems during conversion to new Oracle platform

Dole Fresh Vegetables Monterey, CA

Temp May 2013 – June 2013

•Participated in Beta Testing of Salesforce Trade Promotion Management software

•Transitioned existing database of client information into new platform

The Collaborative for High Performance Schools San Francisco, CA

Volunteer / Assistant Database Manager December 2010 – December 2011

•Populated and coded best practices Wiki for previously existing grant

•Assisted with the maintenance of sustainable product database to ensure consistency with supporting documentation

State Street Corporation Boston, MA

Associate II June 2008 – April 2010

•Participated in conversion of client’s general ledger and complete portfolio to new custodial and accounting platforms in accordance with GAAP focusing on cash reconciliation

•Tracked high volume of receivables and resolved any issues with missing payments or problematic accounting that resulted from these receivables

•Assumed responsibility for maintenance of fund group’s investor wiring instructions and conversion to new wiring platform as well as all check processing

•Maintained relationship with client to resolve any issues with wiring instructions generally stemming from improperly submitted sub-docs

•Through accounting and valuation of client’s Funds, gained intricate knowledge of fixed income and derivative investment vehicles

•Developed fund groups cash reconciliation procedures with an officer after platform conversion

•Responsible for the application of concepts put forth in Fund’s authorized legal documents such as Limited Partnership Agreements and Private Placement Memorandums

•Developed procedures and offline backup for the processing of reverse inverse floating municipal bonds as well as sizeable interest accruals on cash collateral positions

•Checked books of fund groups first converted fund in order to foresee potential problems

•Configured mapping of funds within proprietary reporting system for investor allocations

•Maintained detailed waterfall calculations for unique fund of fund client relationship

•Ensured partnership activity was correct in fund of fund as well as private equity portfolios

•Reviewed daily accounting information for accuracy, tolerance of price, and distributions

•Provided management with cash flow analysis to calculate expenses based on invested commitment derived from LPA documentation

•Served as a contact regarding client and auditor’s month-end, quarterly, and ad hoc requests.

•Prepared and analyzed monthly reports and quality performance standards in Excel for investment managers, senior management, and auditors in order to meet Sarbanes-Oxley requirements

Investors Bank & Trust Boston, MA

Custody Accountant I May 2006 – June 2008

•Assisted upper management as well as took on leadership roles

•Maintained the accounting and operations of hedge, venture capital and fund of fund products

•Trained current and incoming employees and monitored their daily activities

•Completed tasks in a fast paced, time-sensitive environment

•Performed accounting for daily NAV striking products

•Processed daily trades, capital stock, and corporate actions as well as provided daily asset values to clients

•Maintained cash flows for several different product types and large volume of receivables

•Provided an exceptional level of customer service to multiple portfolio managers

EDUCATION: Presidio Graduate School MBA in Sustainability Sept 2012 – Present

Reed College Bachelor of Arts – Philosophy Sept 2000 – May 2004

COMPUTER Microsoft Office, Acrobat, QuickBooks, Google Analytics, SalesForce TPM software

SKILLS: Bloomberg, R, Filemaker Pro, Oracle, CRM software, and several proprietary programs

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