Management System

George Shokry

**** *****, ********

QC, CANADA, J4Z 1T7

Phones: 514-***-****

Email: **************@*******.***

RESUME

PROFESSIONAL PROFILE

Summary:

B. Sc. in “Electrical Engineering” and Master Degree in “Information Systems”.

Experience in IT Business and System Analysis.

Experience in Project and Product Management.

Experience in System Development Life Cycle.

Business Analysis:

Strong business analysis skills and superior ability to define the business needs at all levels of management.

High control on the Business Analysis process; Business Analysis Planning and Management, Stakeholder Management, Requirements Engineering, Architecture and Transition Management.

Experience in Business Process Modeling; Data Modeling; Process Design; System Process Flow; Business Case Development; Business Process Improvement (BPI); Business Process Re-engineering (BPR); Functional Analysis; Configurations; Object-Oriented Analysis (OAA); User Interface (UI).

Quality Assurance planning and management; Test Cases and Scenarios, Functional and Application Test and User Acceptance Test (UAT).

Strong communication skills and ability to manage multiple software development projects to deliver products exceed customer-driven expectations.

Agile Life Cycle; Agile Coaching; Agile Transitioning.

Product and Project Management:

Control on the Software Development Process; Tasks Management, Risk management, Project Management, Configuration and Release Management.

Experience in project initiation, planning, execution and monitoring.

Development Management:

Deep knowledge of the System Development Life Cycle; Analysis, architecture, design, implementation, quality control, integration, deployment, operation and maintenance.

Object-Oriented design and development for Client Server and Dynamic Web applications.

Industries:

Accounting; payroll; human resources; financial; points of sales; billing; Ecommerce; manufacturing; production; distribution; warehousing; education; capital markets; libraries; health care; insurance.

TECHNICAL SKILLS

Business and Development Tools:

Unified Modeling Language (UML); User Stories; Use Cases; Test Cases; Screen Prototypes; Data Flow; Data Modeling; Agile; Scrum; Waterfall; Joint Application Design (JAD); Service Oriented Architecture (SOA); Business Intelligence (BI); Enterprise Content Management (ECM); Web Content Management (WCM); IT Asset Management (ITAM); IT Service Management (ITSM); Information Technology Infrastructure Library (ITIL); Customer Relationship Management (CRM); Enterprise Resource Planning (ERP); WallStreet; Murex; MS-Project; Rational Requirements Management; Rational RequisitePro; ClearQuist; Rational Quality Manager.

Database, Software and Frameworks:

MS-SQL; Oracle; MS-Access; MS-Office; Excel; Visio; MS-SharePoint; MS-InfoPath; MS-Visual SourceSafe; Crystal Reports; SQL Server Reporting Services (SSRS).

Object Oriented Development:

Visual Studio; .Net; C#; VFP; VBA; Java; Access; Clipper; Pascal; COBOL; FORTRAN; XML; HTML.

PROFESSIONAL EXPERIENCE

Consultant, IT Business Analysis and Technology Solutions at Highmark 2012 - present

SDLC Partners, Pittsburgh, PA

Responsibilities:

Business analysis planning and management

Business analysis process and requirements engineering.

Business architecture

Functional and system analysis.

Strategic operations and business management system.

IT technology solutions.

Web Strategy and Development.

Reporting design and XML schema.

Business Analyst, Scrum Master, Product Owner in Agile Approach.

Provide training in Agile Life Cycle and lead Agile Transitioning process.

Provide Vision, requirements, Stakeholder analysis, requirements engineering, Workflow, supplementary Specification, use cases, user stories, risk analysis, technical specifications.

Provide application architecture, product and project management: business and production process, tasks management, operations management, risk management, change management, configuration and release management.

Provide projects estimation, costing, planning, scheduling, monitoring, performance previews, mentoring and coaching.

Provide data mappings, business process mapping, production process and conversion mapping.

Provide Quality Assurance planning and management, Test Cases, Test Plan, Functional Test, End-End Test, User Acceptance Test (UAT), Regression Test and Automation Test.

Provide technical advice and oversee the technical specification and business standards.

Projects:

Direct Billing and accounting (Ecommerce Enterprise Solutions).

Member Health Statement (Enterprise Solution includes claims, health management, customers, products, membership, spending, payments, marketing, customers services).

Portal Enhancement.

Enterprise Web Application for Assessment Management System.

Claims Center System.

Contents Management System.

Customer Service Desktop application.

Electronic Claims Submission System.

Health Care Utilization Management System.

Tools and Technology:

Unified Modeling Language (UML); Data Flow; Waterfall; Agile; Rational Suite; Pega; Rational Requirements Management; Rational RequisitePro; ClearQuist; Rational Quality Manager; IBM Blueworks Live; Service Oriented Architecture (SOA); Business Process Improvement (BPI); Business Process Analysis (BPA); Business Process Re-engineering (BPR); Web Content Management (WCM); Service-Oriented Architecture (SOA); Object Access Protocol (SOAP); MS-Project; MS-Office; Excel; Visio; MS-SharePoint; Triggers; Enterprise Resource Planning (ERP); Identity Management Access system (IAM); IT Asset Management (ITAM); IT Service Management (ITSM); Information Technology Infrastructure Library (ITIL); Business Analysis Body of Knowledge (BABOK); Enterprise Solution platform; Erwin; Wireframes; Use Cases; User Stories; Test Cases; User Acceptance Test (UAT); Automation Test; XML; HTM; SQL; Oracle; Cognos.

Senior Analyst 2007 - 2012

INFO-SYS SOLUTIONS, Montreal, QC, Canada

Responsibilities:

Manage, design and implement multiple concurrent projects; client server and dynamic web applications.

Software project management: requirements management, business production process, tasks management, risk management, change management, configuration and release management.

Business analysis process: business analysis planning and management, stakeholder management, requirements management, architecture management, and transition management.

Implement business requirements, stakeholder analysis, process analysis, gap analysis, business process re-engineering, and system architecture.

Implement business process modeling, data modeling, user stories, use cases, system process flow, data flow, data modeling, screen prototypes, functional analysis, business process re-engineering (BPR), architecture analysis, and object-oriented analysis (OAA).

Provide studies for the end-user's business strategies, goals and needs.

Provide quality measures for the Life Cycle Development.

Provide researches in enhancing the Enterprise automated process and interfaces.

Projects estimation, costing, planning, operations management, scheduling, tasks allocation, monitoring, performance previews, mentoring and coaching.

Data mappings, business process mapping and conversion mapping.

Manage the Quality Assurance process.

Provide day-to-day customer relationship management.

Manage the transition elements and facilitate the transition’s requirements.

Provide product training and presentations.

Provide technical advice and oversee the technical specification and standards.

Outline specifications for ultimate conversions.

Projects:

Enterprise management system for gas and propane distribution (Includes suppliers, customers, CRM, scheduling, production process planning, maintenance, receiving, ordering, dispatching, wireless delivery, shipping, billing, pricing, inventory management, accounts receivable and payables, general ledger, customized credit collection, and interfaces).

Web application for truck mobility delivery system.

Ecommerce.

Credit cards payment system.

Freight Charges system.

CRM development project.

Bank payments interface.

New tax structure method.

Web application for Lubricants module project.

Card lock interfaces project.

Orders and service dispatch management system.

Automation management system.

Third party printing interface.

Dynamic web application for delivery orders and invoices payment management system.

Tools and Technology:

Unified Modeling Language (UML); Data Flow; Waterfall; Agile; Scrum; Service Oriented Architecture (SOA); Business Process Improvement (BPI); Business Process Analysis (BPA); Business Process Re-engineering (BPR); JAD session; Enterprise Content Management (ECM); Web Content Management (WCM); MS-Project; MS-SQL Server; MS-Access; MS-Office; Excel; Visio; MS-SharePoint; MS-InfoPath; MS-Visual SourceSafe; Crystal Reports; SQL Server Reporting Services (SSRS); Stored Procedure; Triggers; Customer Relationship Management (CRM), Enterprise Resource Planning (ERP); Identity Management Access system (IAM); Visual Studio; IT Asset Management (ITAM); IT Service Management (ITSM); Information Technology Infrastructure Library (ITIL); Enterprise solution platform.

Project Manager / Senior Business Analyst 2006 - 2007

EuroSoft, Austin, TX, USA

Responsibilities:

Manage, design, and implement a full life cycle for client server and dynamic web applications.

Software project and product management.

Business analysis planning and management.

Business analysis: Implement business requirements, stakeholder analysis, system architecture and risk management.

Implement business process modeling, data modeling, user stories, use cases, system process flow, data flow, screen prototypes, functional analysis, system architecture, test plan and test cases.

Data mappings, process mapping, and conversion mapping.

Projects initiation, estimation, costing, planning, scheduling, task allocation, monitoring, mentoring, coaching and delivery.

Manage the Quality Assurance process, Test Plan, Test Cases, Functional Test and UAT.

Provide Customer relationship management.

Provide feasibility studies and cost analysis.

Develop the transition management, quality and release management.

Provide product training, presentations, support, and end-user documentation.

Provide researches and studies in improving the end-user's business strategies, goals and needs.

Projects:

Dynamic web application for Health Management system.

Software as a service (SaaS) application for Health Care Claims Management system.

Web application for Medical Insurance interface.

Multiple platforms for CRM development project.

Tools and Technology:

MS-Project; Unified Modeling Language (UML); Data Flow; Agile; Waterfall; Service Oriented Architecture (SOA); Business Intelligence (BI); Business Process Analysis (BPA); Business Process Improvement (BPI); Business Process Re-engineering (BPR); Stakeholder Analysis; Requirements Planning and Management; MS-SQL Server; MS-Access; MS-Office; Visio; MS-SharePoint; MS-InfoPath; MS-Visual SourceSafe; Crystal Reports; Information Technology Infrastructure Library (ITIL); IT Service Management (ITSM); IT asset management (ITAM); Co-sourcing Management; Enterprise Solution Platform; Customer Relationship Management (CRM); Enterprise Resource Planning (ERP); Microsoft Dynamics; Visual FoxPro 9.0; VBA; HTML; XML; Java; Access.

Senior Analyst 1999 - 2006

JONAR SYSTEMS, Montreal, QC, Canada

Responsibilities:

Manage, design and implement a full life cycle for client server applications.

Business analysis planning and management.

Implement business analysis, stakeholder analysis, requirements analysis, gap analysis, functional analysis, system architecture, and database design.

Implement business process modeling, use cases, system process flow, data flow, screen prototypes, test cases and test plan.

Enhance the change management and deployment procedures.

Enhance the production process and work procedures.

Improve the interfaces techniques and functions.

Provide technical support.

Projects:

Client server application for Journal ledger information system (Includes: general ledger, receivables, payables, invoicing, human resources and payroll).

Client server application for Apparel information management system (Includes: products, clients, suppliers, manufacturing, scheduling, warehousing, receiving, ordering, shipping, billing and sales).

Client server application for Point of sales management system.

In house help desk and issues tracking management system.

Customer relational management system.

Production scheduling management system.

Tools and Technology:

MS-Project; Unified Modeling Language (UML); Data Flow; Business Process Analysis (BPA); Business Process Improvement (BPI); Waterfall; Service Oriented Architecture (SOA); Customer Relationship Management (CRM), Enterprise Resource Planning (ERP); MS-SQL Server; MS-Access; MS-Office; Visio; MS-Visual SourceSafe; Lotus Notes; Crystal Reports; Visual FoxPro 9.0; VBA; HTML; XML.

Programmer Analyst 1996 - 1999

SKAKS, Montreal, QC, Canada

Responsibilities:

Design and implement a full life cycle for client server applications.

Provide business analysis and system architecture.

Enhance the data collection system with bar code scanners and SQL Server databases.

Enhance the tracking and reporting system for warehousing application.

Enhance the data entry engine for Financial Services application.

Provide system support and integration (installing, testing, training & maintaining).

Projects:

Warehouse Management system (Includes receiving, planning, scheduling, operations, shipping and inventory).

Inventory tracking and marketing system.

Human resources and quality measures system.

Customer’s services and sales management system.

Bar code scanning project.

Financial services management system.

School tracking management system.

Tools and Technology:

Unified Modeling Language (UML); Data Modeling; Service Oriented Architecture (SOA); Visual FoxPro; VBA; Clipper; Pascal; MS-Office; MS-SourceSafe; Lotus Notes.

Development Manager 1991 - 1995

AL Ahram Information Technology Center, Cairo, Egypt

Responsibilities:

Software projects and products management.

Business analysis planning and management.

Business analysis process: business requirements, stakeholder analysis, system architecture and risk management.

Manage, design and implement the system development full life cycle.

Projects initiation, estimation, costing, planning, scheduling, task allocation, monitoring, mentoring, coaching and delivery.

Provide Customer relationship management.

Provide sales support, presentations, training, and end-user documentation.

Oversee the consultants schedule tracking.

Staff preview, evaluation and hiring.

Projects:

Warehousing and production control management system.

Health management system for cancer institute.

Manufacturing and production control management system.

TV and podcasting management system.

Human resources and payroll management system.

Libraries management system.

Financial services and capital markets management system.

Government services management system.

System Analyst/Architect 1990 - 1991

Phoenix Corporation, USA

Responsibilities:

Architecture and design of full life cycle client server applications.

EDUCATION

Master degree in libraries and information systems, Cairo University, Cairo, Egypt, 1991.

B.Sc. of electrical engineering, Ain Shams University, Cairo, Egypt, 1977.

CERTIFICATES

Agile Certificate Professional in Business Value Analysis – ICPBVA, 2014.

Agile Certificate Professional in Project Management – ICPPM, 2014.

ICBAP studies – IIBA Chapter of Pennsylvania, 2015.

TRAINING

The Business of IT.

Three Fundamental Ingredients for IT Projects Success.

The impact of poor requirements.

User Stories – the Bridge between Requirements and IT Project Implementation.

Reusing Requirements.

Using Requirements KPIs for Effective Software Development.

The Importance of Requirements Visualization.

The Number 1 Reason IT Projects Failures Are Opportunities.

Grooming the Next Generation of Project Managers.

7 Signs Your IT Dept Is Out Of Touch With 'The Business.

10 Requirements That Sabotage Projects.

Accelerate your IT projects.

Accelerate Projects and Deliver Business Value.

The Challenge of Building Products That Meet Customer Expectations.

Non-Functional requirements.

Best Practices To Support Regulatory Compliance.

The Challenge of Improper Identification of Non-Functional Requirements.

Enterprise Agile.

Agile vs. Waterfall.

Make Waterfall More Agile.

Transition To Agile While Minimizing Risk.

Lifecycle of an Agile Project.

Enterprise Agile Requirements.

The Role of Requirements in Enterprise Agile.

7 Misconceptions of Enterprise Agile.

Requirements Management with Agile Lifecycle.

From Challenge To Success For Scaling Agile.

Challenge of Transitioning to Agile.

Improving Collaboration and Customer Alignment on Agile Projects.

VOLUNTEER WORK

Sunday school coordinator.

Contact this candidate