Customer Service Sales

VINCENT M CONIGLIARO JR

*** ******* ** #***, **** Palm Beach, FL 33401 ● Phone: 561-***-**** ● ***************@*******.***

EXECUTIVE SUMMARY

Twenty years of progressive experience within Retail Management at a high level. Strong management and customer service skills. Intense knowledge and understanding of retail sales and operations.

Additional strengths include:

Excellent customer service skills, establishing business relationships and gaining new business.

Easily manages multiple projects at once, resolves problems, meets critical deadlines, and thrives in a fast-paced, competitive environment.

Trusted and valued professional who works well with management and staff at all levels.

Aggressive, results-driven, and accountable with a high degree of integrity.

Enjoys challenges with a consistent record of efficiency and achievements in the field.

Self-starter that works independently with little management oversight needed.

CORE COMPETENCIES

Accounts Receivable and Accounting Staff Scheduling Inventory Management

Account Management Sales Reporting Inventory Receiving

Project Management Safety and Loss Control Power Equipment Certified

PROFESSIONAL EXPERIENCE

Lowe’s Home Improvement, West Palm Beach, FL (2007- Present)

Department Manager

Manages all aspects of Outside Lawn and Garden Department currently, with experience in managing other departments.

Responsible for receiving freight and ensuring inventory is properly stocked in the department.

Completing sales, inventory and other technical reports for senior management.

Responsible for maintaining a safe work environment for all employees and customers.

Manages a staff of ten, delegates tasks as appropriate and ensures all department goals and deadlines are met in a timely manner.

Achievements:

Exceptional Safety Award for no employee injuries or accidents.

Received highest department sales margin over prior year.

Rated highly for excellent customer satisfaction.

Consistently achieves accurate inventory levels and budgets.

Sherwin Williams, West Palm Beach, F L (2005-2006)

Assistant Manager

Responsible for receiving freight and ensuring inventory is properly stocked in the store.

Tinted multiple gallons of paint in a fast paced high volume atmosphere.

Delivered large quantities of paint and sundries to contractor job sites.

Established relationships with contractors and retail clients.

Responsible for ordering inventory for the store.

Achievements:

Exceptional color matching ability to achieve customer satisfaction

Maintained a zero accident driving record while delivering to contractor job sites.

ICI Paints, West Palm Beach, FL (1994-2005)

Store Manager

Responsible for scheduling staff and ensuring labor hours were met.

Responsible for ensuring customer accounts receivable are current and up to date.

Responsible for generating new customer accounts and meeting sales goals.

Responsible for all inventory management and store operations.

Achievements:

Achieved top sales over prior year 2004 award.

Achieved top sales margin store in the region - 2004 award.

Generated most new business accounts over prior year 2004.

The Home Depot, West Palm Beach, FL (1997-2007 – part time)

Sales Associate

Responsible for assisting with customer service.

Worked and assisted in receiving and unloading freight trucks and stocking store product and inventory.

Provided expertise and assistance in all departments within the store as required.

Operated all power equipment in a safe and efficient manner.

EDUCATION

Atlantic Community High School, Delray Beach, FL (1989)

Professional Development:

Training/certification in all levels of power equipment

Training/certification in CPR

Training/certification in Workplace Harassment

Training/certification in technical knowledge of paint

Training/certification in management courses for Lowe’s and The Home Depot

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