Customer Service Management

Triptii Srivastavaa

Tel:, 968*******, 098********, 033-******** ® E-Mail: ************@*****.***

Seeking assignments in Operations Management/ CRM / Business Development with a frontline organisation preferably in Banking / Finance / Insurance Sector /Administration

SYNOPSIS

1An incisive professional with nearly 7-8 years of experience in the areas of Operations Management, Business Development, Client Relationship Management and Administration.

2Lastly associated with 88DB.com, Kolkata as a Team Leader Customer Service and Administration.

3Deft at sharing the company’s vision with the employees and handling mortgaged functions.

4Demonstrated abilities in coordinating with internal / external departments for smooth operations.

5Possess excellent Communication, Relationship Management & Team Building Skills with dexterity in mentoring and managing sales teams.

KEY RESULT AREAS

Operations Management

5Managing the branch operations, providing complete range of banking services for smooth & complaint free branch functioning.

6Handling the process of processing mortgages & securities of customers.

7Ensuring compliance with statutory requirements laid down under Acts governing regulations.

Business Development

1Identifying prospective business, establishing strategic partnership and alliances, generating business from the existing accounts and achieving profitability and increased sales growth.

2Exploring potential business avenues to penetrate new accounts and expand existing clientele; supporting the product team in customizing micro finance, products to meet specific needs of clients.

Client Relationship Management

8Mapping client’s requirements to meet the specific needs for the customers through multi-product marketing pertaining to selection of various financial products.

9Building and maintaining healthy business relations with major clients, ensuring customer satisfaction by achieving delivery & service quality norms.

10Providing first line customer support by answering queries & resolving their issues; ensuring minimum Turn Around Time.

ORGANISATIONAL EXPERIENCE

Jun’04 to Jul’05 BNK-E Solutions, Kolkata Tele Caller

Role:

1Handling the process of Outbound Tele Calling.

Nov’05 to May’ 2011 HSBC Global Resourcing India Pvt. Ltd. Customer Service Executive

Kolkata - Joined as Tax Payer Financial Services

Role:

1Managing an array of operations including processing mortgages & securities of customers in UK.

Accolades:

11Acknowledged for attaining the set targets of the assigned Business Area.

12Acknowledged for the efficient work and selected for Mortgage Service Centre as well as Securities Processing Centre.

13Accredited to call third party customers on behalf of HSBC

Accolades:

14Successfully worked for UK clients

Apr’12 to Sep’ 12 MET TECHNOLOGIES, Kolkata Sr. Associate

Role:

2Handled technical department

Accolades:

Successfully worked for US clients such as Sprint, T-Mobile, etc.

Oct’12- April 14 88DB.com, Kolkata Team Leader Customer Service and Administration

Role:

1 Having a team of 4 people, making calls to clients, handling their queries, requests and complains.

2 Collection of content from the clients for the website development

3 Deciding on the colour and design of the website

4 Handling Overall Office administrations

5 Even handled HR, Finance, and Receptionist work as and when required by the company

ACADEMIA

15Bachelor of Arts from Alagappa University (Distance Education) in 2005 securing 65%

1612th from The Frank Anthony Public School in 2002 securing 73%

1710th from The Frank Anthony Public School in 2000 securing 63%

PERSONAL DETAILS

Date of Birth : 13th September 1980

Address : 1B/23, Kustia Road, Kolkata – 700039 (Picnic Garden)

Marital Status : Single

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