Tammy P. Rosser, MBA, LNHA

**** ****** ***** ****, **********, Virginia 23322

757-***-**** (C)

Email: acygua@r.postjobfree.com

Objective

Seeking Executive Director or Administrator position.

2000

Education

Master of Business Administration

Old Dominion University, 5115 Hampton Blvd, Norfolk, Virginia 23529

Concentration: Health Care Management

GPA 3.30

2000

Licensed Nursing Home Administrator in

Commonwealth of Virginia 1997

License #170*******

Bachelor of Science in Business

Administration

Embry Riddle Aeronautical University,

Norfolk, VA

GPA 3.72

Career History & Accomplishments

Fort Norfolk, Inc., Harbors Edge, Continuing Care Retirement Community, March

2015

Premier Retirement Living, One Colley Avenue, Norfolk, VA 23510

To

Present

Director of Assisted Living and Memory Support

1. Direct day to day operations on the Assisted Living and Memory Support units

within the Continued Care Retirement Facility.

2. Compliance. Plan, direct and implement all programs and policies of the

community and ensure regulatory compliance. Annual Survey from DSS minor

infractions. No complaints.

3. Coordinate with other Department Directors in the Community to ensure services

offered to Assisted Living are adequately delivered to meet standards.

4. Census management, maintain occupancy at or above 95% occupancy goal.

5. Managed memory support renovation project with Grand Reopening June 2016.

6. Clinical quality. Outstanding clinical outcomes. Meet or exceed all clinical

benchmarks; no acquired pressure areas, falls average 5 per month, low UTI or

other acquired infections.

7. Customer service. Ensure staff deliver optimal customer service at all times.

Maintain high resident satisfaction.

8.

Human Resource and Payroll Manager

Responsible for all Human Resources functions including recruitment and retention,

compensation, benefits, compliance, staff development, employee relations, HR Policy and

Procedures, Employee Handbook updates, and payroll management.

9. Ensured compliance with state and federal laws through efficient administration of

company HR policies, procedures, programs and initiatives. Created new job

descriptions and update/created new policies as needed.

10. Lead the recruitment and selection efforts across all levels of the business.

11. Managed onboarding process, ensuring background screening completed, offer

letters and new hire paperwork/benefits enrollment completed timely. Scheduled

and conducted monthly New Hire Orientation.

12. Conducted other mandatory inservice training such as Customer Service and

Corporate Compliance. Administrator of Relias Online Learning. Assigned

required education required by federal and state regulations.

13. Handled employee relations, including employee announcements and special

events. Responded to and investigated harassment and discrimination charges.

14. Benefit administration (medical, dental, life, STD, LTD, PTO, 403B). Maintained

contact with carriers and broker. Coordinated and conducted Annual Open

Enrollment. Answers employee and management benefit questions.

15. Handled FMLA and other leaves of absence. Issues notices, collects medical

May 2014

certifications, tracks, collaborates with insurance carrier and panel physician

To

offices as needed on claim status/payments/issues.

March

16. Managed Workers Compensation Claims. Reviewed, evaluated, reported all

2015

incidents to insurance agency, and monitored trends.

17. Conducted employee satisfaction surveys, communicating results to management.

18. Oversaw performance review process. Assisted managers/directors with drafting

of disciplinary actions, ensuring that companys progressive discipline policy was

followed.

19. Completed weekly HR Report updating upper management on department activity

to include new hires, terminations, status changes, leaves of absences,

litigation/EEOC status, turnover data, employment commission updates,

April 2007

orientation lists, status on open positions, compliance reporting, and ACA/Other

to

project updates.

May 2014

20. Supervised Payroll and Human Resource Administrator. Assisted with Paylocity Payroll

Software maintenance and setup, provided training to management on Payroll system

functions, set up selfservice portal, ensured management followed company payroll

policy.

21. Maintained Nursing Home Administrator License assisted as needed on other

projects/consultation.

Life Care Services, Inc.

Administrator of Province Place of DePaul, 6403 Granby Street, Norfolk, VA 23505.

22. Overall management of 81unit community.

23. Financial Management: Financial statement and report analysis, preparation of monthly June 2005

reports for Board of Directors and CEOs of both owner organizations.

to

24. Census management: Improved overall occupancy. Hired in April average occupancy April 2007

YTD was at 89%. Increased occupancy to average of 96.9%.

25. A/R Management: Made significant improvements in A/R collections. Upon hire in

May, facility had $146K in 30 to 150 days in A/R. As of end of November, only $11,500

in 30+.

26. Quality: Took over building while facility was on a Provisional License with the State of

VA. Facility was issued an Annual License before my departure.

27.

Medical Facilities of America, Inc. (Employed with company combined total 12 years)

Travel Pool Manager (Human Resource/Operations), Eastern Region, 2917 Penn Forest Road,

Roanoke, Virginia, 24018, 540-***-****

28.

29. Provided staffing assistance to skilled nursing facilities in Hampton Roads, VA. Assisted

facilities with nurse leadership recruitment, with survey readiness, and provided

mentorship to their new hires. Scheduled and managed travel pool staff and monitored

performance.

30. Human Resource Management: Responsible for all Human Resource functions to

include recruiting, screening, interviewing, hiring, setting up New Hire Orientation and

mentorship. Benefit administration, processed Personnel Actions for Status Changes and

Terminations, Administered Annual Evaluations/Merit Pay, managed turnover/retention,

Workers Compensation claim processing and management, FMLA/LOA management,

Unemployment Claim processing, handled grievances and employee disciplinary actions,

and ensured that company Human Resource policies were followed. For four years, set

up and provided RN for New Hire Orientation, twice a month, centrally for the 7

locations.

31. Ensured compliance with Silver Online Education staff completion of annual federal

and state mandated education. Assigned other courses as needed. Provided 1:1 and

group education.

32. Customer Service: Ensured that staff delivered optimum care to residents at the facilities

served. Interfaced with facility Administration and Consultants to monitor the quality of

the services provided. Provided onsite guidance and coaching.

Position eliminated. Placed in role of Representative for M.F.A. for Coordinated

Care (Managed Care).

Bon Secours Health System

Administrator, Maryview Nursing Care Center, 4775 Bridge Road, Suffolk, Virginia, 23435, 757

6860488, 120 Bed Skilled Facility

33. Overall management of the facility. Responsible for directing and coordinating all

activities within the facility to ensure efficient and sound operations.

34. Financial Management: Met all financial benchmarks. Net income was $666,907 FY06,

exceeding budget by $338,278. Responsible for budget analysis and preparation,

financial statement and report analysis.

35. Quality Outcomes: Outstanding Annual State Survey Results, average number of

deficiencies below State averages. No complaint surveys. Maintained high quality

outcomes through full implementation of Quality Assurance program. Met all clinical

benchmarks. Met or exceeded My Innerview State Averages FY06 and to date FY07.

Met or exceeded LTC norm for resident/family satisfaction scores as measured by PRC

and My Innerview for FY0506.

36. Personnel Management: Achieved outstanding employee satisfaction

scores as measured by Gallup. Managed staff of 150, decreased turnover

from average of 44% FY05 to low average of 26% FY06. Turnover

decreased by focusing on improving employee job satisfaction through

improved communication, team building, cross training, full

implementation of mentoring programs, focusing on employee education

and recognition, and process improvement.

37.

Medical Facilities of America, Inc.

November

Administrator, Regency Healthcare Center, 112 North Constitution Drive, Yorktown, Virginia,

2000

23692, 757-***-****, 60 Bed Skilled Facility

to

38. Overall management of the facility. Responsible for directing and coordinating all

activities within the facility to ensure efficient and sound operations. June 2005

39. Financial Management: Census management, financial statement and report analysis,

Annual Business Plan development, presentation, and implementation.

40. Quality Outcomes: Outstanding Annual State Survey Results, average number of

deficiencies at or below state averages. No complaint surveys. Received MFA Bronze

Survey Award for 2004. Met clinical benchmarks. High resident/family satisfaction

survey results.

41. Human Resource Management: Recruited and hired key managers. Responsible for

Human Resource functions: educated managers on Human Resource Policy; staffing,

recruitment and retention; conducted orientation for new hires; conducted annual open

enrollment for benefits, and annual 401K enrollment; handled benefit questions;

employee relations; processed/ managed workers compensation claims and

FMLAs/LOAs; and maintained OSHA logs.

42. Education: Provided nonclinical education to facility staff on Customer Service,

Corporate Compliance, HIPPA, Abuse Reporting, Safety and Disaster Preparedness, and

Marketing of Services.

Assistant Administrator, Chesapeake & Virginia Beach Healthcare Centers, Virginia, 240 Bed

Skilled Facilities

Promoted to Administrator of Regency in May 2002.

43. Assisted facility Administrators in overall management of the nursing and rehabilitation

facilities. Staff managed was approximately 270.

44. Managed departments, and/or acted as manager for departments when key positions were

open to include Admissions, Human Resources, Recreation, Social Services, and Medical

Records.

45. Handled customer concerns and completed facility investigations.

46.

47.

References

1. Ginny Robins, Regional Human Resources Manager, Consulate Healthcare, 757-***-****

2. Pamela Cochrane, RN, Director of Nursing, 360 Interim, 804-***-****

3. Robert McAndrews, Executive Director, Consulate Health Care, Williamsburg, 757-***-****

4. Greg Yanta, Administrator, Medical Facilities of AmericaChesapeake Healthcare Center, 757-***-****

Contact this candidate