STEPHANIE MITCHELL

**** ***** ******* ***, ******, TX 75228

972-***-****

acygs4@r.postjobfree.com

Seeking in position in accounting, customer service, collections, billing, bookkeeper, account

receivable and account payable

Hands on experience in Account receivable and payable /billing

Experienced in customer service, general office support, cash application, credit adjustments and

collections.

Ability to work in Call Center Environment, Ability to multi-task.

Proficient in Window's Applications.

Good knowledge of Security clearance and fingerprints. .

Experience with handling high volume of paperwork servicing multiple locations

Excellent verbal and written communication skills

Information gathering and problem solving skills

Proficient in Microsoft Office and internet research

Attention to detail and accuracy

Effective problem solver; prioritize and manage heavy work flow without direct supervision

:

Work Experience

Accounts Receivable specialist

AmerisourceBergen

Frisco TX

April 4, 2016 present

Heavy research, investigation, reconciliation, and analysis of open AR to determine root cause of

past dues

Ensure AR is managed according to ICS AR policies and procedures

Participates in the resolution of issues and process improvement opportunities

Collections via telephone, email and/or fax to reduce past due balances and open item counts

Maintain past due balances and item counts on assigned portfolios to meet internal goals of DSO

and 97% current

Ability to manage multiple portfolio(s) consisting of commercial accounts and/or direct physician

accounts and working with Sap billing system

Effectively manage and meet multiple deadlines in a fast paced environment

Perform manual adjustments including write offs, Journal entries as requested following

ABSG/ICS Accounting practices

Develop professional relationships with internal and external clients to ensure open

communication and feedback

Maintain a positive business relationship with internal/external customers

Assists with a variety of scheduled and unscheduled projects occurring in the department at any

given time.

Responsible for identifying all sources of potential payors including auto insurance, Workers'

Compensation, commercial insurance, private insurance, TPL, etc. to route account appropriately

in the Patient Accounting environment. Also responsible for obtaining and completing the

STEPHANIE MITCHELL

3435 Saint Francis Ave, Dallas, TX 75228

972-***-****

acygs4@r.postjobfree.com

Confidential Financial Statement form and assisting patients in the process of applying for any

benefits for which they may be eligible.

Interacts frequently with inter-departmental associates and management for the purpose of

resolving issues, adjusting payments, and cash application

Process credit and debt memos for any approved adjustment such as shortage, price

discrepancy, prompt pay discount, promotion, damaged item credit, duplicate invoice,

uncollectible write-off, etc.

Assist the Financial Analyst in the reconciliation of month end

Review and release credit holds timely

Participate in client AR calls

Billing/ Account Receivable specialist

TD Auto Finance

-

Westlake, TX

September 2012 to April 2016

Matching invoices to purchase orders and/or vouchers, data entry and assisting in the process of

Accounts Payable A/P and Accounts Receivable A/R

. Some of the tasks that Loan Administration handles are: Account Maintenance, Account Reconciliation,

Account closing entries, Disbursements, Report Reconciliation, Parking Tickets, Title Management,

Deficiency Notice Processing, Repossession inventory tracking, Redemptions Processing. Creating

invoices to process to clients on a weekly basis as well as audit the invoices to makes sure all the data is

correct. Billing vendors and contractors through sales force billing system and creating invoices to send

out every week.

Collection Invoice Processing, Insurance Check Endorsement, Credit Disputes, Postrepo notice

processing, and Repo Invoice Processing. Process weekly and monthly invoices through stafpak.

Calling customer and dealers for overdue payments and reconcile payments and credit accounts and

processing invoices daily. Credit accounts and adjust forms to processing overpayment accounts

Releasing titles, lien request, depositing check for customer, processing car payments.

Communicating with customers via telephone, fax, or email for questions on their warranty, credit

invoices and audit invoices, billing in the blue screen datatrac, and sap billing. Solving customers

accounts by email or phone, as well processing aging accounts and billing as well and helping in other

billing projects. Prepare and load all billing information received into the AS400 systems. Submit

accurate billing invoices to customers for payment on all open balances, understanding that some

customers will require spreadsheet billing and KPI reporting.

Inform customers of current and/or outstanding invoices by using the data trac program. Collect all

unpaid and past due balances on customer accounts and answer all customers questions regarding

account and balances due.

Provide reports on specific accounts to customers and internal management for clarity when needed.

Ensure that all carrier and customer rates are loaded in the system per contractual agreements.

Assist with Cash Applications when necessary by entering cash, researching unapplied cash and over

STEPHANIE MITCHELL

3435 Saint Francis Ave, Dallas, TX 75228

972-***-****

acygs4@r.postjobfree.com

payments, uploading spreadsheets and running reports.

Assist both internal and external customers with questions regarding freight invoice preparation and

requirements.

Prepare manual invoices outside the normal AS400 invoice creation process for wages, equipment,

bonuses, etc as needed.

Process accounts through Sap billing system as well creating invoices to send out every week reports as

assigned by management and work in the system of SAP Salesforce

Staff Accountant

Xerox/ACS/Department of Education

-

Greenville, TX

November 2010 to February 2012

Refunding clients who has overpaid student loans

Research data, audit, processing payments/data entry

Calculate accountings, enter invoices for multiple locations- check for authorized signatures

Suspense batches for clients, calling existing customer for information and resolving billing matters with

the customers over the phone on their accounts of overdue payments and account receivable on

collecting student

Sap system, Use of SAP HR, Kronos 6.2, and ADP Pay force to reference employee master data for

problem resolution Microsoft Excel skills (formulas, filters, PivotTables, etc)

Account payable/ account receivable, Audit branch payroll files to ensure accuracy and compliance

accountant, posting payments, credit adjustments

AS/400 and accounting/billing

resolve delinquent accounts by communicating with consumers to establish repayment terms VLOOKUP

to look up a value you want to find in an Excel list or table

Excel Spreadsheet to place orders to the invoices or billing.

Preparation of balance sheet reconciliations and taking appropriate action to resolve reconciling items

including processing of general ledger journal entries

Senior Healthcare Partners

Patient Account Representative

-

Dallas, TX

March 2009 to September 2010

Inbound call center environment to set an appointment for our representative to come out and introduce

our insurance and insurance claims.

Work with AMS 360 system CSRs and account managers can use a new Policy Side View to create a

STEPHANIE MITCHELL

3435 Saint Francis Ave, Dallas, TX 75228

972-***-****

acygs4@r.postjobfree.com

personalized view of policy and activity information to speed customer service and renewal workflows.

Data entry and researching accounts for different insurance company and enrolling new customers and

resolving problems with existing customers insurances over the phone or via email and helping

customers without insurance fit their cost and needs to the proper insurance company that we sponsor.

Updates (when a new policy comes in they would update the packet).

Collection calling for pass due accounts. Responsible for identifying all sources of potential payors

including auto insurance, Workers' Compensation, commercial insurance, private insurance, TPL, etc. to

route account appropriately in the Patient Accounting environment. Also responsible for obtaining and

completing the Confidential Financial Statement form and assisting patients in the process of applying for

any benefits for which they may be eligible.

Scheduling/Processor

Quick Processing LLC ET AL, Carrolton, Texas

-

Carrollton, TX

September 2005 to February 2008

Providing Customer Service to Clients and scheduling appointments for representatives for credit card

processing

Outbound call environment.

Scheduled appointments for the sales staff to go on appointments to make a sale.

Handled all follow up between the client, and sales department.

Looked for opportunities to upsell to existing clients once on the phone and after their issue was

resolved.

Education

Education

Kaufman High School, Kaufman, Texas

High School Diploma

Independence University

BS Accounting 2013-Pursuing

Computer Skills

Typing Speed 45 Words per Minute

Data Entry Terminal (PDT, Mainframe Terminal, etc.)

Email Software (Outlook, Thunderbird, etc.)

Internet Browser (Internet Explorer, Firefox, etc.) Great plains, sap system, ADP, Salesforce, Sap

billing, Kronos

Excel Spread Sheet

STEPHANIE MITCHELL

3435 Saint Francis Ave, Dallas, TX 75228

972-***-****

acygs4@r.postjobfree.com

Peripheral Devices (Scanners, Printers, etc.)

Personal Computers

Spreadsheet Software (Cal, Excel, etc.)

Word Processing Software (Word, WordPerfect, etc.)data entry

Contact this candidate