Customer Service Sales recruiter business dev manager

ZOILA ANN MECONO

**** ***** * *********** **. Parkhomes Subd. Tunasan Muntinlupa City

092*-***-**** / 02 810 2023

**************@*****.***

Skype ID: c1_labarc

PERSONAL DETAILS

Date of Birth 29th July 1985

Sex Female

Marital Status Married with children

Driver’s License Non Pro with own transport

Availability Immediate (Home based) / January 2017 (Office Based)

PROFILE

A versatile and target driven Recruitment and Business Development Professional with several years' experience in different industries such as IT, Telecommunications, HR, Retail etc. An experienced Account Manager for both local and international markets and have handled small to large enterprise clients where communication is up to C Level Executives. Have more than 5 years' IT Recruitment experience in Asia Pacific, USA and EMEA markets.

My working objectives are as follows: To be able to look for opportunities to sharpen skills; to be more confident by using them all the time not just some of the time; To be able to establish a high desire to help others; To be able to demonstrate a sustained passion to succeed, willingly step up to significant challenges, set high standards, driven to achieve results, convey a sense of urgency, and hold self-accountable for adding value.

WORK EXPERIENCE

MATERNITY LEAVE

July 2016 – January 2017

NEEYAMO ENTERPRISE SOLUTIONS PHILIPPINES INC.

November 2014 – June 2016

Neeyamo Enterprise Solutions is one of the global leaders in the HRO space with 1400+ HR Practitioners catering pointedly to the demands of the HR fraternity across North America, Europe and APAC . Our HRO services spectrum with the best-of-breed HR Technology includes : Recruitment, On-boardin g / Training, Background Verification, Payroll, Benefits Administration, Employee Data Management, HR Help Desk Services.

RPO Manager

Manage the Global recruitment team across different regions (India, Philippines, Mexico) – a total of 25 FTE’s. The team is composed of 2 leads and is working on both morning and night shifts

Responsible for assisting clients in Niche profiles (IT and Non IT roles) and hard to fill positions in many locations in US, Canada and Europe.

Assist clients in end to end recruitment but will depend on the signed agreement with different POC’s in different locations

Reports directly to the Global Head of Recruitment where responsible for maintaining and growing existing and new RPO Clients

Have handled clients in multiple regions, APAC, Middle East, Europe, US, Canada, Latin America)

Led different FTE based projects for several types of industries (Financial, gaming, consulting etc)

Manage Success based recruitment activities in the US and Philippines – these are for both local and international companies (BPO, Pharmaceutical, IT, Telecoms, Engineering etc. )

Responsible for account management and client coordination. This includes weekly / monthly client calls and presentations; reports generation; and building relationships

Create Process Improvement plans for different projects

Responsible for creating team KRA’s or KPI’s and make sure that the team is constantgly meeting targets

Responsible for creating presentations, daily and monthly reports sent to clients

Responsible for managing an internal applicant tracking system (in House)

Responsible to continues improvement of talent search through different channels of existing recruitment specialists

Create training and coaching plans for employee skills improvement

Hire, train, and develop key personnel and setting systems and processes for hiring, training, and employee development

Continually learn and assess what is happening in the recruitment market to improve current strategies

Some of the clients served: MasterCard, EA Games, Align Technology, Persistent, Regal Beloit, Intertec UnitedhealthGroup, Telus, ICS, Five9, FujiXerox, GreenCross, Lexmark, Aeon Credit, Kambi, SkyArrowTech etc. These are both of local and international origin.

Recruitment Manager (Internal Recruitment)

Serves as a Recruitment Manager for in house recruitment activities for the Manila GDC.

Conduct end to end recruitment process for BPO and RPO hiring

Train new hires in Technical know-how of the account and recruitment support (as and when needed).

Assists in Internal and external recruitment needs of the company (Sourcing, interviews, scheduling till placement) – Volume hiring and placement hires

Responsible for creating and implementing standard processes for Manila GDC recruitment – online exams, forms

Responsible in advert creation, marketing and posting of open positions for Manila GDC

Involved in strategy building for recruitment efforts in Manila Center.

Business Development, Manager

Develop new business within the local market - this includes market research and analysis.

Develop database of qualified leads through referrals, telephone canvassing, face to face, cold calling business owners, direct mail, email, and networking. This include joining organizations including PMAP and IBPAP

Call prospective clients and possibly schedule a meeting to discuss services, company terms and conditions

Demonstrates the ability to carry on a business conversation with business owners and decision makers.

Creates and conducts effective proposal presentations.

Submit proposals tailored fit for client needs

Demonstrates technical selling skills and product knowledge in all areas of recruitment, payroll, background verification and other HR Services

Develop new business via networking, events, cold calling and sell consultatively to get new possible clients

Account Manage new and existing (local and international) clients. Build and maintain relationships to gain long term business partnerships

Others

Involved in client visits where responsible for training specialists on certain roles that they have to take (HR Helpdesk, Payroll helpdesk Recruitment etc.)

Train specialists in using systems specific to their role (Payroll, BGV, HR)

Managing Manila Team – Day Shift operations

INDIGO21 GROUP

March 2011 – October 2014

Indigo21 Group is a company that is involved in different business such as IT, Telecoms and Recruitment. Have been involved in both UK (Indigo 21 Recruitment) and Philippine recruitment (i21recruitment)

Team Lead / Senior Recruitment Consultant (Indigo 21 Recruitment)

Recruit for vacancies within the IT, Sales and Marketing, HR / Admin, Education and Engineering sectors in the UK

Responsible for the sales of professional recruiting services in the UK

Demonstrates technical selling skills and product knowledge in all areas listed above to give effective presentation of what Indigo 21 Recruitment can do to their recruitment needs

Involved in end to end recruitment process (Sales / Business Development and Recruitment)

Profile possible clients through vacancies found on different UK Job Boards

Develops a database of qualified leads through referrals, telephone canvassing, face to face cold calling on business owners, direct mail, email, and networking.

Develop new business via cold calling and sell consultatively to get new possible vacancies to work on

Demonstrates the ability to carry on a business conversation with business owners and decision makers.

Send Terms and Conditions to clients who is willing to work with recruitment agencies

Once a client sends back signed terms and conditions, create adverts for vacancies and post vacancies on online job boards and company website. This will also apply to existing clients with new vacancies

Account Manage new and existing clients. Build and maintain relationships to gain long term business partnerships

Find suitable and targeted candidates through existing job boards, candidate online database, online application and company database

Interview and assess possible candidates through phone

Create possible candidates CV using company CV template

Arrange candidates telephone interview, face to face interview, offer and placement with clients

Involved in the interview process for new hires within the company

Senior Recruitment Consultant / Business Development Manager / Team Lead (i21recruitment)

Recruit for vacancies within the IT, Sales and Marketing, HR / Admin, and Science sectors

Develop new business with local market

Develops a database of qualified leads through referrals, telephone canvassing, face to face cold calling on business owners, direct mail, email, and networking.

Call prospective clients and possibly schedule a meeting to discuss company terms and conditions including existing vacancies

Demonstrates the ability to carry on a business conversation with business owners and decision makers.

Creates and conducts effective proposal presentations.

Submit terms and conditions based on what will work for the client

Maintain and build relationships with new and existing clients for long term business partnerships.

Create adverts for vacancies and post vacancies on online job boards and company website. This will also apply to existing clients with new vacancies

Account Manage new and existing clients. Build and maintain relationships to gain long term business partnerships

Find suitable and targeted candidates through existing job boards, candidate online database, online application and company database

Interview and assess possible candidates through phone

Create possible candidates CV using company CV template

Arrange candidates telephone interview, face to face interview, offer and placement with clients

Involved in the interview process for new hires within the company

Do Background Check as and when needed

Send updated team report, client report and active requirements on a daily and / or weekly basis

Coach team members regarding performance

Train new members of the recruitment team with Sales and Business Development coupled with Recruitment processes.

Business Development Executive (i21solutions / Indigo21)

Lead Generation (Local and international clients)

Speak to owner or person in charge of their business and seek for opportunities where we can help

Provides suitable solution based on their situation, need and budget

CYBERONE PTY LTD

June 2010 – March 2011

Cyberone Call Center is a Business Process Outsourcing company that provides the global market with high performing call center solutions, efficient back office administrative assistance and support as well as staff leasing services

Senior Sales Representative

Answer all incoming sales call from Australian customers

Discuss different possible solutions with customers based on customers need and budget rather than focusing on selling a specific solution

Process customer orders online

Involved in some after sales process

CODELEAN INC

January 2010 – June 2010

inWrite, a Division of Codelean provides proofreading, copy editing, rewriting, copywriting and publishing outsourcing services.

Business Development Manager

Build a marketing strategy for the organization

To build a sales strategy/process for the company

Develop new businesses via cold call and email marketing to different businesses in the local market and international market (Australia, New Zealand, Singapore, Poland, Denmark)

Develops a database of qualified leads through referrals, telephone canvassing, face to face cold calling on business owners, direct mail, email, and networking

Build and provide reports for the sales and marketing department

Call prospective clients and possibly schedule a meeting to discuss

Acts as an Account Manager for existing clients,

Build and maintain relationships with clients for long term partnerships

CONVERGYS PHILIPPINES (formerly Stream Global Services / etelecare Global Solutions)

August 2008 – January 2010

Stream Global Services is a prominent BPO Service provider with worldwide presence in 50 service centers catering to the different service needs of organizations around the world.

Inside Sales Representative / Account Manager

Part of the lead generation team which qualifies all possible sales for a leading software company worldwide

Outbound Account Management

Identify decision makers amongst the targeted leads in order to initiate sales process.

Participating fully in product training sessions, meetings, skills training and professional development classes

Emphasize service or product benefits, discussing credit terms, quoting prices, and preparing sales order reports or forms

Capturing of accurate and complete information in Customer Relationship

Management system (CRM)

Handle product sales execution actions and overall coordination of these service activities between the manufacturer and outside sales.

Maintain and build relationships with clients acting like an Account Manager for MS Australia Clients.

Answers inbound inquiries if there are any

EPERFORMAX CONTACT CENTERS

January 2008 – August 2008

Customer Service Representative

THE RESOURCE GROUP (TRG) PHILIPPINES

February 2007 – January 2008

Customer Service Representative (Friendfinder)

Acting Team Lead/ Senior Agent (ATT Alert)

CONVERGYS PHILIPPINES

December 2005 – January 2007

Customer Service Representative

EDUCATION

2002 – 2006 Bachelor of Science in Biology (undergraduate – 1 semester left)

Pamantasan ng Lungsod ng Maynila

Intramuros, Manila

AWARDS RECEIVED

Neeyamo Enterprise Solutions

Kudos Spot Award (Operations) – December 2014

Kudos Spot Award (Sales) – March 2015

Kudos Spot Award (Recruitment) – March 2015

Stream Global Services

QA Hero – Q4 2008

Top ISR – MS Australia Q4 2008

Top ISR – MS Australia Q1 2009

Convergys

Power of One – Best Team Player, March 2006

Power of One – Best Effectiveness Score, March 2006

PPM 100 Driver of Improvement - Top 2.5 Most Improved Effectiveness Score, April 2006

PPM 100 Driver of Improvement - Top 2.5 Overall and Effectiveness Score, April 2006

PPM 100 Driver of Improvement - Top 2.5 Overall and Effectiveness Score, June 2006

Eperformax / TRG / Covergys

Customer Commendations

Customer Satisfaction Awards - 100% rating for Good Customer Service

MEMBERSHIPS

PEOPLE MANAGEMENT OF THE PHILIPPINES (PMAP)

Neeyamo Enterprise Solutions Philippines Inc.

2015 – 2016

IBPAP

Neeyamo Enterprise Solutions Philippines Inc.

2015 - 2016

TRAINING AND SEMINARS ATTENDED

“Habits for Achieving Personal and Interpersonal Effectiveness”

NIIT Technologies

July 2015

Huthwaite SPIN Sales Training / Consultative Sales Training

Stream Global Services, Microsoft

2009

SPIN® Selling is an acronym for a questioning model that helps sellers uncover and develop the needs of customers

REFERENCES

Available upon request

Contact this candidate