Customer Service Microsoft Office

Randy Ferrill

Mobile: 925-***-****

E-Mail: *************@*****.***

Danville, California

OBJECTIVE

To use my 10+ years of marketing & admissions experience to establish professionalism and accountability with other team members while raising the standard of healthcare for our patients and their families.

EXPERIENCE

Grace Healthcare of Moraga & Pleasant Hill 2014 – Present Marketing Director Moraga, CA & Pleasant Hill, CA

98 Total Bed Availability between two separate facilities.

Tripled the average skilled census over 6 months.

Maintains a Medicare census of 20+

Committed to the following committees: Fall Prevention, Senior Coalition, Love, Laugh & Learn, John Muir Round Table, and Alta Bates Round Table

Coordinates with other department managers to go above and beyond to make each patient’s stay a personalized and rejuvenating experience. Danville Post-Acute Rehab 2013 – 2014

Community Relations Director Danville, CA

48 Bed Facility

Accounts include top ten Bay Area Hospitals.

Specializing in Physical and Occupational Therapy.

Surpassing monthly occupancy at 94%.

Tampico Terrace Care Center 2005 -2013

Marketing Director & Admissions Coordinator Walnut Creek, CA

128 Bed Facility

Increased Survey Ratings

o Implemented innovative marketing efforts resulting in a 27% growth o Consistently increased monthly census

o Achieved an annual increase in Medicare Rehab patients o Maintaining an increase over 2012 Census

Trained and supervised Marketing Assistant on procedures to include: o First impression introduction and tour of the care center o Intake and discharge procedures

o Case management

Played an integral role as a member of the IDT team o Worked with Director of nursing and family members

Provided input on Residents’ medical requirements

Liaison for family requests and resident preferences o Worked with Business Manager

On Budgetary needs monthly, quarterly, and annually

Instrumental in community outreach and image improvement o Worked with all Department Heads

Provided pertinent information on arrivals and discharges

Established welcoming procedures for new admits resulting in quality customer service by all Supervisors.

Increased the quality of life of the Residents

o Secured an Interior Designer to upgrade the Nursing and Rehab departments o Coordinated with the Design consultant on

implementation of a transition room for Rehab patients

creating a suite exclusively for hospice patients and their families Skills

Familiar with Microsoft Office & Microsoft Outlook

Well oriented in American HealthTech

Proficient in AllScripts & Curaspan

Understands the process of obtaining authorizations for healthcare insurances.

Comfortable with 1:1 assessments with patients prior to admittance.

Attention to detail. Produces good quality work. References available upon request.

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