Human Resources Customer Service

Beth Hildreth, SHRM-SCP, SPHR

**** ********** *****, *********, ** 44903 419-***-**** ************@*****.***

Human Resources Leader

People… Process… Progress

An accomplished, collegial HR professional who has managed through growth, challenge and change. Analytical, recognized for strategic thinking and pragmatic business sense. Proactive in cost reduction while driving organizational excellence. A trusted advisor and coach to senior executives. Skilled in building high performance teams…motivated, collaborative and effective.

Growth - Re-engineering – Development-Integration - Revitalization

Employee Relations Compliance/Accountability Facilitation/Communication

Conflict Management Leadership Development Employee Engagement

Talent Acquisition and Retention Performance Measurement Reward Systems Course Development/Training Coaching Human Capital Management

Professional Experience

Community Health Action Project (CHAP-HUB), Mansfield, OH 2016 - Present

[Non-profit agency committed to reducing health and social disparities in our community by finding those at risk, connecting them to appropriate care, and measuring the outcomes.]

Executive Director

Revitalized the agency with staffing changes, organizational structure, fiscal overhaul, IT improvements, community partner relationship building, and record maintenance and retention solutions in year one. Beginning to add partners and planning for growth for year two.

Your HR&Safety Solutions, LLC, Mansfield, OH 2016- Present

[HR Consulting Company servicing small and medium sized local employers with short-term or limited HR support in the form of project work or via a retainer. Facilitating training sessions that highlight practical human resource topics and need-to-know information for those with limited or no HR internal support.]

Full Member/Consultant/Facilitator

OhioHealth MedCentral, Mansfield, OH 1997 - 2015

[Non-profit, two hospital health system with 2400 employees; became a full member of OhioHealth in 2014]

Vice President, Human Resources 2005 - 2015

Director, Human Resources/Employee Relations 1997 - 2005

Led a team of 6-8 direct reports with responsibility for 160 employees. Concluding efforts focused on comprehensive analysis and vetting of partnership options with larger healthcare systems. Requested by the Chair to join the search for a new CEO and then to join the search for a new partner affiliation. Experienced extensive interface with an activist Board of Trustees.

Created open culture and trust via transparency and well communicated expectations for both leadership and staff. Supported leaders to develop talent and to handle staff actions that did not align with organization’s mission, vision, and values.

Developed operational and financial business case for redesign of self-insured medical plan. Without sacrificing employee satisfaction, achieved a $6 Million annual savings.

Benchmarked and completely redesigned compensation program to ensure long term, system-wide viability. Overcame deep seeded resistance and misunderstanding to deliver a variable plan of incentives with an effective but not equal approach. Met organizational needs in highly competitive recruiting areas. Enhanced retention at all levels.

Identified and analyzed staff performance gaps, resulting in creation of job-specific and customer service/patient experience training initiatives. Achieved increased patient and employee satisfaction.

Built HR resources to support steady system growth from 1600 to 2400 employees over 10 years – 2 hospitals, multi-sites and remote workforce

Closed entire hospital and championed job placement for displaced staff - 99% secured new jobs.

Created and implemented best practices for recruiting, onboarding, and performance management. Restructured numerous staffing models and facilitated work re-designs resulting in major reduction in force with minimal disruption

Designed/delivered leadership development training for Emerging, Operational, and Strategic levels. Identified/developed high potentials. Coached previous CEO’s. Oversight of staff educators as well as classroom and on-line training modules.

Enhanced transparency, communication and recognition programs to revitalize and realign a demoralized team.

Drafted cost/benefit analysis for key employee benefits. Fought for and “saved” on-site childcare service. Proved a positive impact on absenteeism and morale. Expanded program and revenue by providing care for non-employee families.

Beth Hildreth, SHRM-SCP, SPHR, page 2

Early adopter of aggressive/creative wellness initiatives addressing healthcare costs via biometric testing, nicotine policies, participation/results, education and engagement.

2015 employee engagement survey: 94% favorable responses / 78.4% participation in direct report departments; 84% favorable% and 76.4% participation overall MedCentral. Highest participation rate of all OhioHealth hospitals.

Maintained solid worker compensation and safety initiatives, frequency and cost of claims was notably less than Ohio hospital statewide average. Only 14 lost time claims in previous two years.

MedCenter Hospital, Marion, OH 1994 - 1997

Manager, Human Resources 1996 - 1997

Employee Relations Specialist 1994 - 1996

Education and Training

Ashland University, Ashland, OH - MBA University of Akron, Akron, OH - Bachelor of Science

Center for Creative Leadership - Coaching for HR Professionals

The Coaches Training Institute (CTI)- training completed in 2016

Other Interests and Professional Development

Adjunct Instructor - Human Resources Certification – North Central State College - Mansfield, Ohio

Mentor – Richland Young Professionals Board Member – Discovery School

Richland County Leadership Unlimited Board Member-- GROhio Community Credit Union

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