Customer Service
Resume:
Brianna Anzley
**** *.******* **, *******, TX *9403 *************@*****.***
Ph: 512-***-****
Professional Summary Skills
Microsoft Word, Excel, Customer and Personal Service PowerPoint and Interne Speaking
Critical Thinking Time Management
Writing Complex Problem Solving
Instructing Administration and Management
Clerical Mathematics
Lubbock Ophthalmic Associates
Optometric technician
Experience
Lubbock, Tx
Dec 2015-Nov 2016
Programming
Conduct tonometry or tonography tests to measure intraocular pressure. Measure visual acuity, including near, distance, pinhole, or dynamic visual acuity, using appropriate tests.
Take and document patients' medical histories.
Administer topical ophthalmic or oral medications. Conduct visual field tests to measure field of vision.
Operate ophthalmic equipment, such as autorefractors, phoropters, tomographs, or retinoscopes.
Clean or sterilize ophthalmic or surgical instruments.
Measure and record lens power, using lensometers.
Maintain ophthalmic instruments or equipment.
Instruct patients in the care and use of contact lenses.
Assist patients to insert or remove contact lenses.
Call patients to inquire about their post-operative status or recovery. Assist patients to select eyewear.
Adjust or make minor repairs to spectacles or eyeglasses.
Master Eye Associates Austin, TX
Office manager Feb 2015-Nov 2015
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Maintain scheduling and event calendars.
Schedule and confirm appointments for patients
Order and dispense supplies.
Learn to operate new office technologies as they are developed and implemented.
Supervise other clerical staff and provide training and orientation to new staff.
Train and assist staff.
Floyd's 99 Barbershop Austin, Texas
Front Desk Coordinator May 2014-Feb 2015
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Schedule and confirm appointments for clients, customers, or supervisors. Learn to operate new office technologies as they are developed and implemented.
Supervise other clerical staff and provide training and orientation to new staff.
Train and assist staff with computer usage.
Chili's Grill & Bar Austin, Tx
Hostess Apr 2013-Mar 2014
Greet guests and seat them at tables or in waiting areas.
Provide guests with menus.
Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
Inspect dining and serving areas to ensure cleanliness and proper setup. Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and
customers' concerns are addressed.
Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
Inform patrons of establishment specialties and features.
Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
Assist with preparing and serving food and beverages.
Schlotzsky's Deli
Cashier Sep 2011-Jan 2012
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Assist customers by providing information and resolving their complaints. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Greet customers entering establishments.
Answer customers' questions, and provide information on procedures or policies.
Sort, count, and wrap currency and coins.
Supervise others and provide on-the-job training.
Education
Lubbock Christian University Lubbock, Texas
Bachelor of Science: Nursing
Austin Community College Austin, Texas
Associate of Science May 2015
Completed some college coursework
Stephen F. Austin High School Austin, Texas
High School Diploma Jun 2013
References
Jen Kerr Company: Floyd's 99 Barbershop Ph#:512-***-****
Dr. Emily Jordan Company: Master Eye Associates Ph#: 512-***-****
Contact this candidate