Customer Service Manager
Resume:
Lilliam Blanco
Fort Lauderdale, FL 33308
***************@*****.***
Objective: To secure a challenging and responsible position in a
Professional setting using my education, talents, skills, qualifications and abilities to the benefit of the company, and where I will have the opportunities for professional growth.
Skills and Qualifications:
Legal and Ethical Responsibilities
Demonstrate legal and ethical responsibilities
Follow policies and procedures affecting the customer
Perform managerial, clerical and administrative functions
Supervise / oversee personnel
Previous experience in office setting/environment
Experience in management in various employment settings
Computer literate (Microsoft Word, Outlook, Excel, PowerPoint, QuickBooks, TOPS)
Able to multi-task
Self-starter
Quick to Learn
Fluent in Spanish
Education, Licenses and Certificates:
Peyton Bolin, Fort Lauderdale, FL May 2015
Covenant Enforcement-Practical Guidance To Enforce Community Standards
Peyton Bolin, Fort Lauderdale, FL April 2015
Governing Smart: Business Fundamentals for Association
Larson Education April 2015
CAM Preparation Pre-Licensure Tutorial
Gold Coast Professional Schools, Inc. N. Miami Beach, FL January 2015
18 hour CAM pre-licensure course
Palm Beach Community College May 1999-June 2002
Boca Raton, FL AA Degree in Communications
Broward Community College May 2002 - June 2003
Coconut Creek, FL Paralegal Studies
Broward College January 2017
Fort Lauderdale, FL Accounting Program
Employment:
Aries Property Management May 2016
Miami Springs, FL
Vesta Property Services October 2015 – November 2016
Southeast Region
Armor Correctional Healthcare, Broward Sheriff's Office North Broward Bureau
Pompano, FL July 2015 –March 2016
Pediatric Services of America
Fort Lauderdale, FL May 2014 – Present
Kidz Korner
Plantation, FL November 2008 – November 2013
Sierra Lifecare, Inc.
Lauderhill, FL June 2007 – June 2012
Professional Experience:
10/2015 – 11/2016 Employed as a Portfolio Manager for Broward Market, responsible for daily operations, including inspections, resident support, meetings, manager reports, preparing minutes, meeting with vendors, obtaining bids, managing projects(roofing, A/C, paving, pool resurfacing/restoration and resolution of violations per county inspection, landscaping, electrical), budget preparation, customer service, violations, enforcement of rules, regulations and governing documents, as well as knowledge of Chapter 720 and 718 as required
2005 – 2015 Employed as staff nurse or per diem agency responsible for administering proven health and holistic care modalities and prescribed medication to patients utilizing the nursing process as well as teaching, case management and supervision of UAP (unlicensed assistive personnel), reporting to PCP (primary care physician)change in patient status, receiving and processing new orders
2001 – 2003 Responsible for working closely with attorneys in preparation of pre-suit pleadings, motions and correspondence, transcription, calendaring for attorneys with depositions and court docket, filing court documents while complying with legal requirements, administrative, clerical duties day to day as required, administrative support, communicating status / issues with appropriate parties
1990 – 2000 Responsible for customer service and care, as well as, opening and closing procedures with banking and reconciling day to day business, supervision, managing and technical monitoring of employees with customer care, services and sales
Accomplishments:
Katzman, Garfinkel, Berger, Coral Springs, FL July 2012, Board Member Certification
Received CAM license in August 2015
Influenced policy positively within a condominium association through DBPR arbitration process while appearing “pro se”
References available upon request
Contact this candidate