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Customer Service Manager

Location:
Fort Lauderdale, Florida, United States
Posted:
January 24, 2017

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Lilliam Blanco

**** *** **** ***** #*

Fort Lauderdale, FL 33308

561-***-****

acygn4@r.postjobfree.com

Objective: To secure a challenging and responsible position in a

Professional setting using my education, talents, skills, qualifications and abilities to the benefit of the company, and where I will have the opportunities for professional growth.

Skills and Qualifications:

Legal and Ethical Responsibilities

Demonstrate legal and ethical responsibilities

Follow policies and procedures affecting the customer

Perform managerial, clerical and administrative functions

Supervise / oversee personnel

Previous experience in office setting/environment

Experience in management in various employment settings

Computer literate (Microsoft Word, Outlook, Excel, PowerPoint, QuickBooks, TOPS)

Able to multi-task

Self-starter

Quick to Learn

Fluent in Spanish

Education, Licenses and Certificates:

Peyton Bolin, Fort Lauderdale, FL May 2015

Covenant Enforcement-Practical Guidance To Enforce Community Standards

Peyton Bolin, Fort Lauderdale, FL April 2015

Governing Smart: Business Fundamentals for Association

Larson Education April 2015

CAM Preparation Pre-Licensure Tutorial

Gold Coast Professional Schools, Inc. N. Miami Beach, FL January 2015

18 hour CAM pre-licensure course

Palm Beach Community College May 1999-June 2002

Boca Raton, FL AA Degree in Communications

Broward Community College May 2002 - June 2003

Coconut Creek, FL Paralegal Studies

Broward College January 2017

Fort Lauderdale, FL Accounting Program

Employment:

Aries Property Management May 2016

Miami Springs, FL

Vesta Property Services October 2015 – November 2016

Southeast Region

Armor Correctional Healthcare, Broward Sheriff's Office North Broward Bureau

Pompano, FL July 2015 –March 2016

Pediatric Services of America

Fort Lauderdale, FL May 2014 – Present

Kidz Korner

Plantation, FL November 2008 – November 2013

Sierra Lifecare, Inc.

Lauderhill, FL June 2007 – June 2012

Professional Experience:

10/2015 – 11/2016 Employed as a Portfolio Manager for Broward Market, responsible for daily operations, including inspections, resident support, meetings, manager reports, preparing minutes, meeting with vendors, obtaining bids, managing projects(roofing, A/C, paving, pool resurfacing/restoration and resolution of violations per county inspection, landscaping, electrical), budget preparation, customer service, violations, enforcement of rules, regulations and governing documents, as well as knowledge of Chapter 720 and 718 as required

2005 – 2015 Employed as staff nurse or per diem agency responsible for administering proven health and holistic care modalities and prescribed medication to patients utilizing the nursing process as well as teaching, case management and supervision of UAP (unlicensed assistive personnel), reporting to PCP (primary care physician)change in patient status, receiving and processing new orders

2001 – 2003 Responsible for working closely with attorneys in preparation of pre-suit pleadings, motions and correspondence, transcription, calendaring for attorneys with depositions and court docket, filing court documents while complying with legal requirements, administrative, clerical duties day to day as required, administrative support, communicating status / issues with appropriate parties

1990 – 2000 Responsible for customer service and care, as well as, opening and closing procedures with banking and reconciling day to day business, supervision, managing and technical monitoring of employees with customer care, services and sales

Accomplishments:

Katzman, Garfinkel, Berger, Coral Springs, FL July 2012, Board Member Certification

Received CAM license in August 2015

Influenced policy positively within a condominium association through DBPR arbitration process while appearing “pro se”

References available upon request



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