Customer Service Quality Assurance

SEAN PROCTOR

*** *** **** ****** #* Memphis, TN *8104/H: 901-***-****/C: 901-***-**** ***********@*****.***

SUMMARY

Efficient Customer Service and Final Quality Assurance Inspector proficient in auditing and monitoring quality requirements to meet company quality assurance standards and customer specifications. Talented Operations manager skilled in distribution, production and process control. Pose a high degree of integrity in customer service and an outstanding work ethic, as well as strong leadership qualities.

HIGHLIGHTS

Strategic planning

Procedure development

Certified Production and Inventory

Control Manager (CPIM)

Cost reduction and containment

Keen eye for detail

Test case documentation

Quality control

Blueprint reading and interpretation

ACCOMPLISHMENTS

Equipment Maintenance:

Detected machine malfunctions and problem-solved accordingly.

Replaced parts on dies.

Documentation:

Reported and documented unsafe conditions, equipment and/or injury.

Inspected more than 5 bundles military products containing 30 vest and 20

trousers per shift with 100 % accuracy.

EXPERIENCE

06/2014-to-07/2015 Trailer Mechanic-/

Barnhart Crane/ECOP Memphis,TN

Trailer Inspection, re-wooded trailer floors, repaired and inspected brakes and wiring,

Utilized alemite guns.

08/2013-to-03/2014 Manager-

Brothers Tires Memphis,TN

Mounted, dismounted, balanced, repaired and inspected all lights and tested tires to ensure conformance to standards.

Repaired tube and replaced treads, removing nails, changing tubes, installing boots, etc.

01/2008-to-07/2013 Final Quality Inspector

Unicore –Yazoo City, MS

Examined materials for quality and defects.

Ensured that people, equipment, and materials wereused properly to maximize productivity.

Recommended corrective actions to minimize rate of product defects, and marked products with grade and acceptance status.

Inspected all outgaining military camouflage vest, throats, groins, and trousers results by completing reports, and logs; summarized re-work and waste; inputted data into quality database.

01/1993-to-01/2005 Owner and Operator

Big Bluff Catering, Memphis, TN

Supervised and disciplined all store employees according to store policy.

Interviewed candidates, managed and paid employees, screened, hired, and trained new employees.

Provided all or most of customer service duties, including phone calls, email messages and follow-ups concerning product delivery and quality issues.

Implemented and enforced established daily operating procedures to ensure store was clean, adequately stocked, organized, and well kept.

Oversaw all controllable expenses including labor, inventory levels, and cash.

EDUCATION

Certification: Heating Ventilation and Air conditioning-2011

Holmes Community College-Yazoo City, M S, United States

Certification: Mechanical Drafting-2010

Holmes Community College-Yazoo City, M S, United States

Certificate: Quality Assurance Inspector-2009

Holmes Community College-Yazoo City, M S, United States

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