Sign in

QA Testing - Systems Analysis- SQL - ALM QC - XML - Web based applns

Cary, Illinois, United States
January 24, 2017

Contact this candidate


** ********* *****,

Cary, IL 60013

847-***-**** (Mobile) email: Page 1 / 2

Quality Assurance Analyst (Summary)

IT Professional with 13 years of comprehensive experience and notable successes in Systems Analysis through QA Testing for web browser based or custom online business applications (12 years) with back end relational data bases and mobile testing or 1 year.

Proven abilities in 'Functional', 'Integrated Systems', 'regression/release' and 'Web Accessibility' Manual Testing in AGILE and Waterfall methodologies

Skilled in use of SQL for test data mining and ALM Quality Center tools for test case documentation and defect management reporting.

Demonstrated competencies in project-based efforts for eCommerce including payment, Bill View and adjustments processing, Telecommunications, Credit Card, Banking and Insurance business segments.

Technical Platforms / Tools

ALM QC (Mercury) for Test Case and Defect Mgmt

SQL Scripts for test data mining in UNIX/ORACLE servers

Web Accessibility Tools (WAT, Fireeyes, NVDA) for testing Internet web pages

WinSCP, SOAPUI for XML data analysis

Altassian JIRA for Agile Requirements

UNIX, C, QTP, HTML, JAVASCRIPT, CSS for analysis of issues


IT Methodologies SEI/CMM, ISO 9001, AT&T IT UP Prism For SDLC Management

IBM Mainframe 3090/MVS, CICS, JCL, DB2, IDMS, COBOL II, TSO/ISPF, PLAYBACK for development and testing


Senior Test Engineer with AMDOCS, Hoffman Estates, IL 2008-2015

Used ALM QC for test case and defect management for sustainment/enhancement requirements in JIRA.

Wrote test cases for user stories and participated in sprint testing in AGILE projects.

Executed Web Accessibility testing (using WAT, NVDA, SOAPUI, WinSCP, Fireeyes tools) for the eCommerce (ATT.COM) pages.

Executed Smoke Testing for IST, final stage environments for eCommerce Sales flows and eCare in both Mobile simulators for Android and iPhone and desktops

Regression tested mobility/Uverse payment process in ATT.COM Web pages on mobile phones.

Completed Knowledge Transfer for offshore testing for rep facing applications in four regions.

Business Systems Analyst and Systems Tester with AT&T, Hoffman Estates, IL 2003-2008

Effectively used IT UP prism (an AT&T SDLC process based on SEI/CMM framework) and ALM QC Test Director for test cases and SQL in UNIX/ORACLE database servers for Test data management (TDM).

Chosen as the only on-site person to lead all the regression and project testing efforts using offshore team members

Established function based test scripts libraries in ALM QC Center, which reduced the set up time to 3 days for regression test cases for each release. Functions include Bill View (EBV) and Bill adjustments.

Created CTI Call Test environments using IVR/ACD/CTI Genesys Lab teams to 'bypass IVR and make the calls' land directly on the desktop application which required no Test Lab time for developers and end users

Facilitated business use case documentation for Contact Flow Process, as part of the corporate strategic initiative ‘Call Center Transformation Program’ for 15,000 agents in 40 call centers.

Conceptualized the contact flow business use cases into a Desktop Call Plan Tab Design 'to integrate the IVR/CTI customer calls, Billing View and Bill Adjustment transactions execution, contact flow scripting and call transfer and bill payment process' as a reference wire frames both for developers and end users

Evaluated release changes, planned regression tests, and validated releases.


Consultant at CGI (IMRGlobal), Montreal, Quebec, Canada, 1992-2003

Role: Business Systems Consultant

Project: Call Center Reporting Data Warehouse for SBC Ameritech Consumer

Documented Business Plan, Functional Requirements, Test Plans for Web Enabling Call Center Reports from MS ACCESS to HTML/ JSP/ ASP/ SQL Web pages

Coordinated change requests and defect resolutions using MS ACCESS/EXCEL and MS PROJECT that increased the credibility of the reporting group serving 20 call centers handling 5 million calls a month.

Managed business and systems requirements for the Reporting Analysis Data Warehouse with data interfaces from Lucent CMS, IEX, NICE, POST (Sales) Applications

Optimized the ‘report data’ load process schedules in UNIX/SQL Scripts to ensure timely completion of daily call reports

Established roles and responsibilities, tracked issues, and implemented resolutions relating to operational controls which ensured a smooth on-going process

Role: Production Quality Analyst

Project: Private Label Credit Card Applications for SPS Payment Systems

Completed Test Strategy and Data Plans for the offshore pre-release testing for all the applications in 'IBM 3090/MVS, CICS, COBOL, VSAM, DB2, JCL, REXX Based Change Mgmt, VISION PLUS' environment.

Developed test plans, cases and scripts for interfacing VISON PLUS Credit Card Applications with the TRIAD Credit Rating Applications

Reviewed the impact on production processes for the changes presented by the developers

Role: Y2K Compliance Manager

Project: Y2K Compliance for AON-Combined Insurance Company of America Applications

Negotiated and delivered Y2K compliance contracts worth $1.5 million, involving 10 applications with 3 million lines of code in IBM 3090/MVS, CICS, JCL, IDMS, COBOL II, TSO/ISPF, PLAYBACK, LOTUS NOTES environments

Coordinated issues and resolutions for client Application Managers and Offshore teams and ensured the delivery and implementation of the Y2K code within budget and schedules.

Prioritized application conversions and influenced the addition of another competent vendor to ensure completion of Y2K projects well before 2000.

Role: Application Support Analyst

Project: Merchant Settlement and Accounting Processes for DISCOVER Card

Learned the merchant settlement batch processes in 3 weeks which was in IBM 3090/MVS, CICS, JCL, VSAM, DB2, COBOL II, TSO/ISPF, ENDEVOR environments and won client's acclaim for supporting holiday process schedules with no resulting issues which would have carried a risk of $1 million fine for each day's settlement delay.

Developed and tested Customer Payment Checks Reconciliation process.

Led Integration Testing efforts and prepared test plans during the major revamping of card member posting processes for NOVUS brands using INTERTEST, ABENDAID, PVCS TRACKER, VISIO tools

Spearheaded the Application Contingency Plan (ACP) testing for the Merchant Settlement and Accounting teams, which won praise from the Corporate Contingency Manager for timely and accurate updates.

Role: Onsite Project Manager

Project: Student Loan Systems for First Wachovia

Delivered $1 million project involving the restructuring of master files of the application in 'IBM MVS, JCL, VSAM, COBOLII' environment. Responsible for Project Management, Offshore Development/Conversion Monitoring, and Issue Resolutions during acceptance and implementation phases..


Indian Institute of Management Calcutta, India, MBA (Systems Management)

Madras University, India, B.E. (Honors) in Civil Engineering

Contact this candidate