Customer Service Sales

RICKY W. GRIFFIN

** ********* ******, #** *: 646-***-****

New York, NY 10039 *******.*****@*****.***

EXPERIENCE

Sales Manager 2014 – Present SVR Global, New York, NY

Make cold and warm calls to potential manufacturers and distribution companies to gain business (50 – 100 calls per day)

Maintain existing business via phone

Receive requirements and providing quotation requests

Send out line cards and brochures to potential customers

Oversee the sales team in day- to - day productivity

Train new employees on product knowledge and sales procedure

Compose sales scripts for international sales team

Jr. Broker 2013 – 2014 World Business Lenders, New York, NY

Made 300-500 calls per day to small to medium-sized businesses to offer working capital to finance

their businesses

Sales Consultant 2012 – 2013 Elite, New York, NY

Schedule appointments with prospective clients via telephone

Schedule maintenance appoints for existing customers.

Attend outside appointments with potential buyers to close sales

Make cold calls in order to canvas for new customers

Provide exceptional customer service

Admissions Representative 2011 – 2012 Franklin Career Institute, New York, NY

Contact and interview potential students/applicants via phone and email.

Schedule appointments and interviewing ATBs and prospective MOA students.

Admissions Representative 2010 – 2011 Mandl School of Allied Health, New York, NY

Contacted students via phone and email to schedule appointments with student and admissions directors

Interviewed ATBs.

Sales Consultant 2008 – 2010 Service Comp, New York, NY

Scheduled appointments for potential clients via telephone

Attended outside appointments with buyers to close sales

Made cold calls to potential buyers

Provided customer service including scheduling maintenance appointments for customers.

Sales / Membership Consultant 2006 – 2008 TSI NYSC, New York, NY

Met monthly membership sales goals

Sold over 1,000 memberships. Consistently acknowledged for success in a high-volume sales environment

Conveyed benefits of membership to prospective members

Worked independently and as a team member

Closed additional customers via outside marketing and prospecting campaigns

Obtained referrals through existing members

Demonstrated excellent interpersonal skills and effectively communicated with members and prospects

EDUCATION

Borough of Manhattan Community College

Associates Degree – Business Administration

SKILLS

Star System, MS Office, PSS Training – Professional Sales Skills and Strong Customer Service Experience, Manufacturing of valves, pressure gauges, fittings, thermalwells, and castings all metal materials

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