Human Resources Manager

Rami R. Ayyoub

** **** *** ***. *** Mateo, CA ***02

650-***-**** ****.*.******@*****.***

BUSINESS MANAGEMENT PROFESSIONAL

Highly motivated, innovative, and experienced HR & Business Management Professional with extensive expertise in global HR operations management for enterprises across multiple industries. In-depth knowledge of executive recruitment and retention, business transformations, metrics and benchmarking, and HR initiative development and deployment. Demonstrated record of providing employee and management development through training, communication, and feedback. Capable of evaluating strengths across multiple departments and originating policies and written protocols that ensure the effectiveness of all team members. Native fluency in Arabic, with fluency in English and basic proficiency in German.

Areas of Expertise:

HR Planning/Transformation • Benefits and Compensation • Talent Acquisition • Labor Relations

Employee Relations • Cultural Competence • Employee Development • Change Management • HRIS

Succession Planning • Diversity Initiatives • Employee Engagement • Organizational Development • Project Management

PROFESSIONAL EXPERIENCE

Welocalize, California, USA

QA Localization Specialist (2015-Present)

Currently working on-site at Apple in Cupertino.

• Responsible for Quality Assurance testing, language and script review, translation and localization of content from English to Arabic.

• Reporting and tracking the visual quality and content accuracy of current and upcoming product updates and services, ensuring that internal linguistic standards are met.

• Performing functional tests, bug reporting and tracking.

XEED BUSINESS & HR SOLUTIONS, Amman, Jordan

Strategic & Business Alliance Manager / Partner (2011-2014)

Fulfill a critical role creating innovative and effective solutions for clients in the Middle East region of this leading provider of HR development and business consulting services. Leveraged superior subject matter knowledge and industry expertise to provide guidance across the areas of Organizational Development, Human Resources, Strategic Management and Planning, and Business Process Management.

Collaborated extensively with local and international facilitators to coordinate, execute, and lead Training and Development curricula focusing on management and business topics.

NUQUL GROUP – INDUSTRIAL COMPLEX, Amman, Jordan

Human Resources Manager (2009-2011)

Directed vision, strategy, and operational execution of HR strategy and business planning processes for four companies under the ownership of the Nuqul Group, including a food company, two tissue production mills, and an aluminum plant. Exercised decisive business leadership expertise to lead recruitment, training, and development initiatives, while establishing a framework of policies and procedures to support the achievement of business goals.

Created protocols to recognize outstanding staff performance and motivate the maximization of potential.

Tasked with the preparation and performance of manpower allocations and budgets for all companies within the Industrial Complex, engaging in recruitment campaigns to reach necessary manpower levels.

Constructed appropriate salary and grading structures to ensure the fair and equitable administration of payroll processes.

Continually monitored the impact of company policies on employee relations, addressing and resolving critical issues with individuals and groups prior to escalation.

Effectively managed all office services for all companies, including security, office supplies, housekeeping, and catering, negotiating with service providers to obtain the highest quality services at the best price.

AL-NAJWA HOLDING GROUP, Amman, Jordan

Group Human Resources Manager (2007-2009)

Provided executive oversight of all human resources functions covering employees across an Interior Design company and a Tourism company of this holding group. Spearheaded the planning and execution of initiatives spanning staff recruitment, training and development, and staff development. Reviewed, identified, and recommended HR systems and applications suited to the needs of the organization. Developed staff review and appraisal procedures. Contributed key input into project planning cycles and budget development.

Engaged in active recruitment campaigns to satisfy operational needs as appropriate.

Operated, maintained, and updated all HR systems.

Engaged in SWOT analysis in collaboration with the management team.

A. P. MOLLER MAERSK (MAERSK LINE), Amman, Jordan

Human Resources & Administration Manager (2005-2007)

Entrusted with leading all human resources activity within the Jordan offices of one of the largest shipping companies in the world. Leveraged extensive knowledge of local policies and standards to recommend and manage specific HR policies appropriate for the region, covering compensation and benefits, recruitment, recordkeeping, and training. Administered a broad array of benefits programs, including health, dental, life insurance, and disability programs.

Supported the development and delivery of country-specific training programs.

Actively supported Department head in the administration of performance appraisals.

Tasked with maintaining and updating all headcount and budget statistics, HR systems, MISE program data, Magnet/Magnum data, and Predictive Index/Logical Indicators.

Cultivated an atmosphere of open communications, improving relations with staff and promoting a culture of participation and motivation.

Achieved the highest score for WCHR (World Class Human Resources) in the region for two consecutive years.

PRIOR WORK HISTORY

Human Resources Consultant, MMIS MANAGEMENT CONSULTING/GEP, Amman, Jordan

Senior Human Resources Generalist, COZMO DEPARTMENT STORE, Amman, Jordan

Sales Executive, DUNES CLUB AMMAN, Amman, Jordan

Human Resources Officer (Internship), RAFIA INDUSTRIAL COMPANY LTD, Amman, Jordan

EDUCATION & CREDENTIALS

MBA

The International University, Vienna, Austria

BA/BS Business Administration

Al-Ahliyya Amman University, Amman, Jordan

PROFESSIONAL DEVELOPMENT AND TRAINING

Trained as a broker in Amman Stock Exchange (Aug. 2002–July 2003)

Effective Human Resources Department; by the IMC instructed by Mr. Malcolm C. Peplow

Effective Communication; held at The International University Austria-Vienna

Character and Ethics; held at Wertschafts Uniwersität Austria-Vienna

Conflict Resolution; by Lebanon Conflict Resolution Network (LCRN)

Empowered Hiring, by Amideast instructed by Ms. Ina Rabieh

Delivered an In-House training in Effective Sales and Customer Service, Cozmo Centre Amman-Jordan

June – August, 2004 Participated as a facilitator in the training program for INJAZ

Predictive Index Management Seminar (certified PI analyst), by PI Europe Ltd, Instructor: Dr. Robin Wood Dubai, UAE

Fundamental Human Resources Course including (Mercer Job Classification) Conducted in Copenhagen–Denmark

HRM In The GCC, Distance Learning Course (2 April to 11 June 2007), organized by IIR Middle East

MindMap (Brain Capital Creation); by Sanaya Human Capital instructed by Tony Buzan

Talent Management, by Concept Human Development Centre instructed by Mr. Peer Gelser

TECHNICAL PROFICIENCIES

Microsoft Office

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