Customer Service Sales

Summary

Summary of Skills

Education and Coursework

Experience

IMANI HIGGINS

**** ******** ***, *** *******, CA 90011 H: 323-***-**** C: 323-***-**** ************@*****.*** Very neat ask questions respectful stay focus follows directions and rules Independent thinker energetic creative friendly enthusiastic dependable also uplifting. Strong organizational skills

Active listening skills

Sharp problem solver

Energetic work attitude

Large cash/check deposits expert

Inventory control familiarity

Multi-tasking

Customer service expert

Fashion knowledge

Adaptive team player

Opening/closing procedures

Able to lift 60 pounds

Professional and friendly

Careful and active listener

Strong public speaker

Coursework in Marketing and Advertising Coursework in Public Relations West Los Angeles City College - Culver City, CA

High School Diploma 2013

Fairfax High School - Los Angeles, CA

achievement for most improved math student Academic Achievement Award Received certificate of Citizenship Achievement Award

Retail Marketing Representative May 2016

Acosta - Los Angeles, CA

Effectively communicate client information to store personnel. Worked as a team member performing cashier duties, product assistance and cleaning. Worked under strict deadlines and responded to service requests and emergency call-outs. Reports accurate information into companies proprietary network and transmitted on a daily basis.

Meets client expectations regarding sales and call coverage and productivity in assigned territory.

Camp Counselor May 2015 to May 2016

YMCA Westchester - Westchester, CA

Assisting children Observe and monitor children's play activities. Keep records on individual children, including daily observations and information about Certifications

Skills

activities Organize and participate in recreational activities, such as games. Organize and lead a variety of small and large group activities each week. Communicate with parents about participant's experiences and report concerns to Camp Leadership.

Front Desk Sep 2014 to Mar 2015

Dave & Busters - Los Angeles, CA

Alerted customers to upcoming sales events and promotions. Maintained established merchandising standards, including window, sales floor and promotional displays.

Determined customer needs by asking relevant questions and listening actively to the responses.

Strategically scheduled team members to maintain optimal staffing levels at all times. Worked with the management team to implement the proper division of responsibilities. Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.

CPR Certification

Basic Water Rescue

Adult And Child First Aid

Advertising, Basic, call center, closing, Computer literate, CPR, Credit, customer relations, Customer service specialist, Employee relations, filing, First Aid, first-aid, Leadership, listening, Marketing, mentor, Merchandising, window, Natural, organizational, Persuasive, policies, problem solver, Public Relations, speaker, sales, staffing, team player, telephone, providing safety,Time management,flexible, communicating,Able to lift 60 pounds, cooperating.Professional and friendly,Shipping and receiving,Cash handling,Careful and active listener,Strong public speaker, and Multi-tasking.

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