Project Manager Customer Service
Resume:
Andrew Rye
Nashville, TN *****
*********@*****.***
FRANKLIN AMERICAN MORTGAGE COMPANY
IT PROJECT MANAGER II OPERATIONS – May 2016 to Dec 2016
Lead IT PM for large infrastructural, software conversions and upgrades for multiple IT services.
Managed vendor relationships from purchasing software to integration services.
Created an SDLC Project Lifecycle Process for the Operations and Development Teams.
Cross functional collaboration with multiple teams across the organization using Agile/PMBOK/ITIL/LEAN project management methodologies.
Managing projects from inception to deployment, ranging from 3 months to 1 year in length.
Creating and managing budgets, forecasting, defining scope, tracking milestones.
Managing risk analysis and reporting updates to Stakeholders.
Team contributor for process improvement, gap analysis and best practices.
Managed IT security audit’s and policy updates for Protiviti, Cadre and Government Audit Agencies.
Providing mentoring and guidance to junior PM’s.
EMDEON BUSINESS SERVICES
IT PROJECT MANAGER IMPLEMENTATIONS – Oct 2009 to May 2016
Lead PM for medium to large projects across multiple healthcare products and services.
Creation of Business Requirement Documents based on CMS ANSI X12 Standards and Client Specifications.
Contract and Specification Analysis for Medicare, Medicaid and Commercial Health Plans.
Onboarding C2B and B2B projects that span from 3 months to 1 year from Design to Deployment.
Cross functional collaboration with multiple teams across the organization using Agile/PMBOK/ITIL/LEAN project management methodologies.
Create test cases and assist in UAT and Regression testing across multiple products and services.
Team contributor for process improvement, gap analysis and best practices.
Documenting Standard Operating Procedures and New Processes using Microsoft Office Suite tools.
Web-X Client Training over multiple products and services
Maintaining monthly billing Ad-Hoc reports, creating pivot tables and graphs for Revenue Cycle Management.
Weekly project review with D and V level management.
PRODUCTION ENGINEER IV (Enterprise Software Applications) – 2007 to 2009
Implementing system and upgrade changes into an IT Production Environment.
Specialized in Enterprise Applications (Siebel, HP ITSM, Stroll Systems, Unix, Oracle, SQL 2010).
Creating automated processes based on business needs.
System and Application Analysis for Upgrades and Flaws.
24/7 on-call systems support rotation.
MEDIFAX EDI ACQUIRED BY EMDEON BUSINESS SERVICES
DATA CENTER MANAGER – 2004 to 2006
Managing a 24/7 Data Center with 5 FTE’s (Producing 80 million+ in Revenue each year)
Forecasting and scheduling upgrades and maintenance to all Servers and Hardware.
System Analysis for Equipment Purchasing and Legacy Conversions
Yearly Budget Analysis on Systems, Hardware and Staffing
Monthly Employee Scheduling and Backup Matrix
Directly reported to Senior VP of IT Services
NETWORK SYSTEMS TECHNICIAN II – 2003 to 2004
Data Center Systems Analysis and Monitoring.
SQL database file transfers and loads for client hosting patient data.
Analytical data research in compliance with CMS/HIPPA guidelines.
Documentation of SOP’s and System workflow’s, diagrams and charts.
Systems and process recommendations using Agile/Scrum methodologies.
HCA HEALTHCARE SERVICES
PRODUCTION CONTROL ANALYST – 1998 to 2003
Monitoring Production Scheduler on AS400 IBM Mainframe.
Monitoring of Payroll and Print solutions on IBM 4000 Laser and Xerox Printers.
Supervised Reload Request Team.
~ SYSTEM AND APPLICATION QUALIFICATIONS~
AS400 Mainframe, Windows NT, Windows 2000 systems
ANSI X-12 EDI (270,271,276,277,278,835), Eligibility, Claim Status, Referrals, Claims
SQL – basic querying commands and creating tables, SFTP, VPN’s, WebService, Web Portals, HTML, Oracle 10, Siebel, LDRPS, C#, Excel, Visio, Power Point, Word, Access, SDLC, Unix, .Net, JCL, XML, HL7, HTML, AGILE, LEAN, PMBOK, Waterfall Methodologies, Microsoft Project, SAP Business Objects, EPIC portal, MSOffice 365, AWS Cloud, Jira, Confluence, Salesforce CRM
~CERTIFIED SKILLS~
ITIL V3 Fundamentals, Introduction to Agile Software Development, PMO PFM Project Request, Enterprise Business Analysis, Main Event Management Institute, Microsoft Project Tips and Tricks, Microsoft Project Advanced Tips and Tricks, Project Stakeholder Management, IT Management Professional, X12 Professional Claims 837 v4010, X12 – 837 Implementation Guide and Nomenclature, X12 – 837 Implementation Guide Purpose and Overview and Data Overview, Introduction to X12, C Sharp, Introduction to Unix – Part 1 and 2, Fenwall Training for Data Center, Creative Problem Solving and Decision Making, Communication Skills for the IT Professional, How to Deliver Exceptional Customer Service, PHI Regulatory Compliance, HIPAA Compliance, Mortgage 101
~EDUCATION (1994-1997)~
Vol State College
Austin Peay State University
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