Manager Management
Resume:
Onyx Davis
Susquehanna St
Pittsburgh, PA
***********@*****.***
EDUCATION
Bachelor Degree - University of Maryland University College
Information Systems Security - Communications Management
Honors Associate in Science Degree - Pittsburgh Technical Institute (Oakdale, PA)
Information Technology Network Security & Computer Forensics
Associate Degree - Cambria Rowe (Johnstown, PA)
Business Management & Micro-Computer Applications
CERTIFICATIONS
Security+, CCNA, CNO, MSCE, A+ Certification, ACT 51 clearance
SKILLS
*Remedy - 6 - 8 years
*Visual Basic - 7 - 8 years - mainly VBScript, Client/Server Apps in VB
*Record management - 4 - 5 years
*SAP Analysis - 3 - 5 years
*PeopleSoft - 1 - 2 years
*Penetration testing - 3 - 4 years
*HTML - Active Server pages - 4 - 5 years
*JavaScript, White List validation - 1 - 2 years
*Medical terminology
*PKI - 3 years
*VMWare – 2 years
*Splunk – 2 years
*Project Management - 4 years
*OCC, SEC, FDIC, HUD 1 - 2 years
*Security Manager Plus – 2 - 3 years
*Encase/FTK – 2 - 3 years
*Cisco - 3 - 4 years
*IP routing OSPF & BGP 6years
*Active Directory - 3 - 4 years
*Windows95, 98, NT, ME, XP, 2003 Server, MS Office, UNIX, LINUX, security intrusion software. Load Runner, TCP/IP applications in Windows and UNIX environments, use of Microsoft Office, Facets, install and configure work stations, file servers and PC peripheral equipment, strong attention to detail with excellent communication skills and interpersonal skills to build relationships through networking, strong work ethic with analytical problem solving skills.
WORK EXPERIENCE
PowerCon (Severn, MD) July 2015 – Oct 2015
QA – IT/Analyst
Lead team through ISO audit
Test and verify both web clients and server applications
Used EVM for accountability
Translate business and systems requirements into technical test requirements
Collaborate with project team resources
Repair and test tools used to conduct day to day business
Angurai (Greenbelt, MD) Sept 2014 – Nov 2014
IT Analyst
Trouble-shooting internal and external client requests
Helped administer and maintain online user groups
Changed system to share-point and ms 365
Identify, document and report reoccurring issues
FSC First (Largo, MD) Dec 2013 – Feb 2014
Production Technician
Configures, upgrades and tests computer hardware and peripherals
Inspects, classifies, evaluates, diagnoses, disassembles and repairs hardware
Upgrades products through the addition of new hardware
Repairs, adjusts and replaces worn defective parts
Enters detailed asset information into the ERP system that is not auto-populated by the data security software
AiNet (Beltsville, MD) April 2012-April 2014
NOC Supervisor
Supervise the NOC Analyst staff by defining and establishing schedules, setting priorities, providing support/direction and dealing with administrative issues as needed
Assisted manager in new hire training to ensure successful integration into the team
Train NOC Analyst staff on operational procedures and troubleshooting techniques
Provided first level to team leader troubleshooting support for ticket resolution and end user satisfaction
Coach and direct NOC Analyst staff in operational activities to ensure compliance with departmental goals, and objectives
Used FTP as a great way to transfer files to the cloud
Access gained using ssh in putty or cmd line through RDP, direct interface
Supervise NOC Analyst staff, including development, evaluation, administering disciplinary actions and ability to recommend hiring, promoting or terminating NOC staff
Windows Server 2008 Technologies and Active Directory
Proficient with Microsoft Exchange
Created and reset user information
Proficient with Microsoft Server Operating Systems
ISA and/or TMG
Used splunk to index data
Cisco router and PIX, Sonic firewall operations in an enterprise of various WAN scenarios such as a frame, point-to-point and secure VPN over the internet
Thin client technology such as Citrix and Terminal Services
Use of network management software (HP SIM, SCOM 2007)
Windows 7, Vista and XP support
Microsoft Office 2010, 2007 and 2003 support
Email Setup and trouble-shooting
Network and Internet connectivity support and trouble-shooting
Setup and support of PC peripherals, to include printers, scanners and USB devices.
Use of network/PC management software
Virus and Spyware removal
Proficient in Backup Technologies such as Symantec Backup Exec and Microsoft Data Protection Manager
Proficient in Software and Firmware patching technologies
Familiar with IT Security practices
Chugach/Anchor (Hanover, MD) August 2009 - March 2010
Document Processing Tech
*Acquire, process, disseminate and archive NASA’s scientific and technical information. Operate a Mekel fiche scanner to digitize legacy microfiche.
*Document processing included filing imaging faxing/copying, contract verification, incoming and outgoing mail while providing backup support for end user and other general office duties.
*Received four awards for best production
IRON Mountain (Pittsburgh, PA) October 2008 - May 2009
Record Center Specialist
*Process all incoming and retrieval media orders including, data research, scanning all carton and package bar codes into specified locations, storing items in record center using company profiling and/or customer’s classification or catalog order, downloading and documenting all scanned information, investigation and resolving all exceptions and closing all orders in both SafeKeeper and Data Flux systems.
*Moved data from SafeKeeper system and used VBA to create charts in Microsoft Word
*Maintain solid multitasking skills while demonstrating competency in exceeding work flow quota while managing day-to-day operations.
* Used tcp_wrappers to limit telnet access to our specific domain and still allow world access for FTP
*To maintain files constantly moving
*Worked in a team oriented atmosphere
Parkvale Bank (Monroeville, PA) June 2007 - May 2008
Asset Management Specialist
*Gained knowledge of asset management industry by assisting in maintaining operations, compliance books and records in electronic and hard copy.
*Used VBA Excel to assist technical management with reduction of loss of inventory, time, and assets both on and off site.
*Completed SAP analysis for products for and services while assisting in monitoring surveillance equipment.
*Used splunk for court indexing
*Assisted in the preparation of regulatory filings and used the CBS system to update court rulings of discharged or dismissed judgments.
*Used Encase to help investigate policy violations and misuse
My Concierge (Silver Spring, MD) May 2004 – April 2007
Client Relations Specialist
*Installed and configured workstations, file servers, trained new employees.
*Used tcp_wrappers for control over who can and cannot access company computers
*Created client database in SQL, populated database with client profile used to speed up processing time, monitored accuracy in client billing and changes to profiles in database.
*Awarded for obtaining and retaining business.
Carlow University July 2006 - October 2007
IT Help Desk tech
*Provided 24/7 technical support to 1500+users via phone, email and face-to-face most interaction done as part of a customer-focused team of primarily students and employees.
*Utilized remedy to track open and closed tickets.
*Used Encase to track computer misuse
*Provided 10-member help-desk team Level II/III technical support to resolve advanced, escalated issues for 400+ managing end users.
*Gained experience with Cisco routers and switches in the installation of changing software
*Helped build servers in a physical environment
Created and deleted user accounts in active directory and assigned user permissions.
*Helped build Vulnerability Assessment tests when changing software system.
*Troubleshot Microsoft suite, blackboard, windows and outlook.
*Worked with NIDS to identify any intrusions by examining network traffic.
*Assisted in Windows2003-2007 upgrade.
*Worked providing support with both Carlow’s intranet and Internet Explorer, documented test results on software and equipment.
*Team player interested in a fast paces work environment supporting government and collegiate customers.
Adelphia December 1996 - August 2004
Call Center Supervisor
*As a leader and motivator, became adept at directing and coaching others to do their most productive work.
*Answered difficult phone and email questions from end users.
*Managed teams of 50+ call center employees and within 3 months increased one call resolution by 6%.
*Used Visual Basic to use Excel HML to transfer data to a workbook to present the data for call forecasting.
*Handled calls from representatives with customer request to speak with supervisor to ensure that prompt courteous and accurate information is given and any discrepancies reconciled.
*Dispatched technicians for five stated to handle customer sales/service call, obtained excellent awarded customer service skills as a member of the call flow management team, quality assurance team and open training director division.
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