Elsie McKenzie

863-***-**** cell home 863-***-****

acygi2@r.postjobfree.com

**** ******** ***

lakeland, FL 33803

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OBJECTIVE

Obtain a social services position with a non-profit company that allows opportunity for mentoring and developing compassionate care within the local community.

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SUMMARY OF SKILLS

• Self starter

• Life-skills counseling

• Computer and web proficient

• Community outreach and development

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EDUCATION

May 2016

Southeastern university

lakeland, FL

Bachelor of Science Human Services

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February 2012

Ashworth College

Atlanta, GA

Certificate of Completion

Major: Medical Billing Claims

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EXPERIENCE

October 2015 -

Present

GC Services

Financial Services

lakeland, FL

• Implement and ensure quality customer service

• Utilize crisis management skills to bring about conflict resolution

• Manage time to fulfill call quota and processes customer payments

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November 2009 -

June 2015

Talbot's House Ministries

Intern Director

Lakeland, FL

• Organized events, menus, and schedules to facilitate 150+ guests

• Trained and supervised volunteers

• Mentored clients struggling with drug addiction and navigating through personal crisis

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