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General Manager/Director of Logistics

Warwick, Rhode Island, United States
January 24, 2017

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Professional Summary

Innovative Leader with more than 15 years of experience leading complex continuous improvement initiatives for warehouse and transportation operations. Accomplished leader with an exemplary career history enhancing on-time delivery (OTD) and fill rate performance while streamlining facility organization and labor relation structure. Warehouse and transportation manager with the proven ability to maintain award-winning customer service and operational standards while directing multi-million-dollar distribution networks and negotiating delivery contracts to generate additional revenue.

Areas of Expertise


Warehouse Operations

Transportation Mgmt.

3rd Party Logistics

Client Management

P&L Responsibility

Labor Relations

Distribution Management

Continuous Improvement

Six Sigma/Lean Methodologies

Select Accomplishments

●Received a Best On Time Service Award in the Providence, RI market as compared to FedEx and UPS from JD Powers 2006 as President/Owner of CGB Services.

●Consistently achieved quality of service standards and was awarded Regional Top Dog for three consecutive quarters during tenure at Airborne Express.

Professional Experience & Accomplishments

DHL-Supply Chain - San Francisco, CA 2014-2016

General Manager

●Directed the $12M distribution operations to deliver to 492 facilities while overseeing a team of 120 employees encompassing associates, drivers, supervisors, and managers.

●Developed the very first beverage distribution strategy of its kind for delivering new products, such as the Rockstar energy drink, in the Northern California region.

●General Manager Position Continued

oRestructured the entire central distribution warehouse (CDC), reorganized the labor force, and negotiated pricing to ensure mutual benefits for both Genesis and Rockstar.

oSince the successful CDC restructuring, one additional location adopted these best practices.

oDistribution agreement with Rockstar generated an additional 10% in volume and revenue.

●Spearheaded continuous improvement initiatives for both transportation and warehouse operations to support future goals, playing a key role in key growth year-over-year (YOY) for two consecutive years.

oInstrumental in achieving a 99.7% OTD service rate, continually decreasing customer complaints, increasing 492 facilities to 498, and enhancing inventory from 60,000 to 62,000.

●Refocused management efforts to enhance support of transportation operations, creating and implementing mandatory trainings while integrating a driver tracking process to enable dispatchers to handle unplanned situations.

●Reduced overtime from 21% to 16% as a direct result of deploying a check-rider program which was eventually rolled out to other facilities within the company’s network.

●Enhanced overall profit target by 30% in 2014 through the continuous management of internal processes regarding employee productivity, quality of service, and customer relationships.

●Played a key role in achieving a 97% score during a hazardous analysis and critical control point (HACCP) audit in 2014.

DHL-Supply Chain – Northeast United States 2010-2012

General Manager

●Managed the $11M delivery operations spanning five states, including Massachusetts, Rhode Island, Vermont, New Hampshire, and Maine, overseeing as many as 85 employees.

●Deployed change management abilities to effectively improve an underperforming fulfillment and distribution center and enhance profitability by 605% within a one-year span.

oRestructured driver compensation and improved driver retention rates by negotiating away from subcontracting and implementing a flat rate upon first stop method, decreasing cost per stop 205%.

oEstablished a newly developed schedule structure for warehouse operations, minimizing down time and organizing workforce according to receiving times and volume of incoming product.

oSuccessfully turned around losses of $350K annually to generating a profit of $350K within the first year of implementation.

●Integrated individual employee performance tracking and planning tools, increasing pieces per hour (PPH) while reducing labor expenses by 30%.

CGB Services – East Coast United States 2002-2010


Previous Experience: 1992-2002

Airborne Express

• District Field Services Manager • Field Services Supervisor • Operations Agent


Certified Aircraft Load Planner: Airborne Express

Airframe & Power Plant Certification, Aviation Maintenance: George T. Baker Aviation School

Professional Affiliations

Member: Messenger Courier Association of America (MCAA)

Member: Philadelphia, PA Chamber of Commerce

Member: Providence, RI Chamber of Commerce

Technical Skills

Voxware • Omnitracs XRS • KRONOS WMS

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