Sales Manager

Edward J. Teta Sales Leader/Operations Expertise

********@***.*** https://www.linkedin.com/in/edwardteta 516-***-**** Baldwin, NY 11510

Versatile leader with expertise in all aspects of operations, sales, logistics, and business development. Complete understanding of business priorities, and a genuine team player committed to handling operations and projects impeccably while contributing to revenue producing activities. Analytical professional skilled in successfully navigating companies large and small through periods of accelerated growth and change. Collaborative communicator focused on building relationships and promoting synergy across business lines and global units to drive positive change, cohesive & comprehensive business approaches, and enhanced profitability. Areas of Expertise include:

Logistics Management

Strategic Planning & Forecasting

Sales Team Leadership

Operations Management

Restructuring

Change Management

Revenue & Profit Growth

Start Ups

Mergers & Acquisitions

Business Development

Relationship Building

Project Management

Sales Planning & Marketing

Staff Training

Problem Resolution

Experience & Notable Contributions

GLOBAL CONSOLIDATED SERVICES – SCEPTRE TOURS New York, NY 2010-2016

A tour operator specializing in highly customized travel to multiple European destinations.

Director of Sales and Operations

Chosen for this position to revitalize the call center and overall sales. Overseeing a total of 30 in-house and remote-working Travel Specialists while developing & implementing strategic repositioning, restructuring, and service development for the inbound call center. Focused on increasing sales and changing the culture from “order takers” to Customer Centric Advisors.

Results Delivered:

Spearheaded the institution of a telephone monitoring system, enabling the tracking of key performance indicators (KPI’s) including travel specialist’s call volume & length - resulting in the critical development of new call center training material and sales programs.

Changed employee’s focus to the corporate goals of increased sales, operating profit, and customer satisfaction through the daily, monthly, and yearly tracking of KPI’s from call monitoring and customer satisfaction surveys.

Successfully increased overall sales from $42 million in 2011 to $53 million by 2013 as a direct result of the changes instituted from my revitalization plan.

DF YOUNG New York, NY 2005-2010

Providing international logistics services to multiple industries for over 100 years.

Worldwide Director of Operations

Responsible for the turnaround of this struggling logistics company and given autonomy to make any necessary changes to ensure profitability. Oversaw managers and subsequent staff in several domestic and international offices, ensuring quality, productivity, and efficiency throughout the organization.

Results Delivered:

Made positive changes very quickly that effected the whole company soon after assuming this position by recognizing serious issues with the management team, and replacing under performers with new leaders.

Instrumental in creating the infrastructure required to allow the acquisition of a new government contract, creating government secured facilities in New York, Baltimore, and Houston. Granted Secret Clearance.

Effected a steady, yearly increase in profits and business; going from a posted loss of $1.3 million before I started, to profiting in excess of $4.1 million in just three years.

BAXGLOBAL New York, NY 2003-2005

A domestic two-day trucking and air freight company with annual revenues of $1.6 billion.

Business Development Manager, Global Supply Chain

Personally recruited by the company CEO to play a key role in transitioning the company from primarily domestic to a global supply chain company. Worked closely with executive leadership in developing strategic plans for short and long-term organizational goals.

Results Delivered:

Successfully established the company’s new business model by developing several national accounts with a global supply chain focus.

Collaborated closely with the National Account Team leaders in the development and execution of strategies that expanded international business from 10% to over 60%, delivering aggregate increase in total revenue.

Career Notes

FRITZ COMPANIES/UPS FREIGHT SERVICES New York, NY

An international transportation company with revenue in excess of $1 billion.

Regional Vice President Middle Atlantic Region – Drove a turnaround of this once struggling operation, responsible for regional sales and managing 12 direct reports and 257 additional personnel.

CIRCLE AIR FREIGHT CORPORATION New York, NY

One of the largest airfreight companies in the U.S.

District Manager – Managed sales and operations for New York, hired, trained, and developed a new team credited with restoring profitability within one year.

MCGREGOR SWIRE AIR SERVICES Chicago, IL & New York, NY

An international transportation company specializing in the Pacific Rim.

Branch Manager – Brought this location back to profitability after 6 consecutive quarterly losses, managing a team of 35 and a $2.5 million budget.

Education

Bachelor Degree Program

UNIVERSITY OF NEW MEXICO ARTESIA

*Completed 1 years before accepting a management position with McGregor Swire Air Services

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