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Customer Service Medical Billing

Lubbock, Texas, 79423, United States
January 24, 2017

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Maria Martinez

**** **** **. *******, ** *****

817-***-**** • E-mail:


I am detail oriented and have no problem putting forth the effort to make sure the job is done correctly


Proficient in Microsoft Word, Vista also Windows 7, 8, 9 and 10

Type 45-50 wpm and 10-key proficient

Experience with Lanier, Centricty, Cerner, Cashwise, Axxess and Citrix

Worked with Rxweb,, Marx and

Texas Life/Health License

A certificate for medical transcription

Associate Degree in Medical billing and coding

English and Spanish – read, write and speak


Texas Insurance License September 2016

License for life and health insurance

Ultimate Medical Academy - Online October 2012

Medical Billing & Coding Associates degree

Certificate- Medical Transcription -correspondence 1999

Estacado High School – Lubbock, TX 1993


Convergys’s –Lubbock, TX Aug. 2016- Present

United Healthcare – Licensed Agent

Texas Tech Health Science Center – Lubbock, TX May 2016-July 2016

Anatomic Pathology

Transcription of pathology reports

Filing, phones, fax, copy

Insurance research and update

Kelly Services- Lubbock, TX Aug.2015- May 2016

Shearer’s Foods

HR reception including phone, filing and updating employee files

Front desk reception including front gate, filing, inventory

Sorting and organizing supply closets.

The Comforter Healthcare Services- Dallas, TX June 2012- May 2015

Assistant Office Manager

Front desk reception including phones, filing and updating charts

Medicaid and Medicare billing, time sheets and payroll spreadsheet

Teletech @ home – Arlington, TX April 2012 – Oct. 2014

Customer Service Rep.

Booking hotel reservations

Handle time (275sec), quality assurance (95%), reliability (100%), conversion (25%)

Dr. Qasim Office- Ft. Worth, TX Nov. 2012- Feb. 2013

Front Office Reception including phones, setting appointment and checking in patients

Checking insurance eligibility and filing charts.

Rent A Center – Mansfield, TX 11/1/2009- 5/1/2011

Assistant Sales Manager

Customer service, General office work, application verification, money handling, receiving and inventory

2-5 sales per day

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